The install process was horrible. The download couldn't un-archive itself. Re-downloading, providing a whitelist file name exemption and trying a third party extract all failed. I ended up needing to create a brand new ADMIN account to complete the install. Then after activating the software, I had to re-activate the software after switching back to my normal ID. Once my taxes were complete and the Federal was e-filed, the state was printed for filing. The routing and account number for refund didn't carry forward to the printed copy and had to be added manually.

I AM CONFIDENT THAT MY TAXES HAVE BEEN CALCULATED CORRECTLY THIS TIME. I WAS ABLE TO VERIFY THE CALCULATIONS BY SWITCHING FROM THE LEAD ME TO THE FORMS PAGES. I WISH THAT THEY WOULD HAVE A LINK THAT WOULD GO DIRECTLY TO THE IRS INFORMATION AND INSTRUCTIONS FOR BOTH FED AND STATE TO INCLUDE A LINK WHERE THE VALUES CAME FROM ONE FORM TO ANOTHER. I REALLY DO NOT LIKE DOING TAXES AND THIS MADE IT EASY. WORKING FROM MY SPREADSHEET TO TURBOTAX WAS SEEMLESS. THERE WERE NO INTERFACE PROBLEMS AND THE UPDATES BEING LOADED BEFORE WORKING ON THE RETURN NEVER FAILED. COMPATIBILITY GOOD.

Turbo-Tax would not let me e-file without entering a phone number. Why? The IRS makes a big deal out of saying they will never call you; they mail you. So why must I enter a phone number? An explanation when the question comes up would be helpful and informative

I have had nothing but problems upon problems while using the TT software. First, I found it really hard to install TT on a MAC device. It seems TT is not able to create a Native MAC application. I have to use an Intel chip emulator on my MAC device to run TT. This is terrible. What happens when in the future MAC updates this Intel chip emulator is not supported? I will not be able to run my older returns. Do I file a lawsuit to get all my money back? So just after I pay up for State TT Software and am about to file my return. TT returns with an error saying transmission failed and some obscure instructions about not having the correct updates. Shouldn't TT be checking for updates constantly and saving me the hassle and stress of dealing with Transmission errors due to updates?? This is just a terrible experience. My taxes are fairly simple. Maybe I will move to another Tax software next year while really providing terrible reviews online.

I am a long-time TurboTax customer (since 1998) and am disappointed in this year's version. The product brought forward 1099-INT & 1099-DIV from last year, but when I downloaded the information from the same bank & investment companies, new entries were added to TurboTax and I had to delete the entries brought forward from last year. Also, the feature to add additional details was problematic, usually didn't work in "Step-by-Step" mode. So I had to go to "Form" mode to add the information. Plus, marking an amount as estimated didn't work the same or as well as in past years.

I have been a Turbo Tax user for 25+ years, and this year I noticed instability in the product, features weren't very clear, and support - I couldn't get through. I have noticed that the quality of the product has deteriorated over time, but this years product was crashing few times. Integration (data import) with financial institutions also didn't appear to work, until I found the solution through support forum, after calling the support line and waiting for 30 min. It would be very helpful if the screens have suggestions and settings to verify. Also the tax prompts needs some redesigning - e.g. it was difficult to find where to put second home information.

(1) I think TurboTax should be easier to enter qualified foreign dividends by asking it for each mutual fund as mutual fund information is entered (vs. the way it currently works by asking for the overall amount during error checking), (2) currently TurboTax just includes the total carryover of IRA basis -- it would be helpful to also include the carryover by year generated to facilitate proofing; (3) it would be helpful to offer additional flexible options on the step-by-step screen for estimated taxes. In addition to rounding up by $10 or $100, it would be helpful to round up by an additional amount just in case an IRS adjustment would potentially cause an underpayment penalty. Currently, the user needs to go to the forms and override the amount, and then the amount in the instructions differs from the amount on the quarterly forms; (4) For K-1s that have different income types, rather than having to create a new K-1 set for each type, it would be much more straight forward to enter the info on just one K-1 group; (5) it would be helpful if TurboTax would track the tax basis (including the amount that each line in the K-1 affects basis, by year) of K-1-type investments like partnerships

We use this every year, but it always seems to be a bit of a challenge to get the program loaded and there are some topics that are not addressed for my return. I still do recommend using Turbo Tax versus attempting on your own!! Definitely provides a lot of useful information. Very helpful to submit an accurate tax return!

This yrs turbo tax NOT as user friendly. For some reason I had to go into investments 1099-xxx and manually select and/or enter data. AL state tax same way. In the past yrs - (decades) TurboTax would guide me thru almost painlessly, this year NO SO.

Everything was fine except for the 1099 INT and DIV entries. I have many interest and dividends and the big "balloon" visual. There was too much scrolling! Would prefer a list view with Payer - Amount - etc. Would be more compact. There was too much scrolling up and down. Sorry. I've been a user since the DOS days in the 1980's.