1. The unnecessary gigantic summary pages when using "choose what I will work on" are hard to read, confusing, and unnecessary. If I choose "choose what I will work on" that's what I want. I want to see the whole list. I don't want unnecessary giant banners that force me to scroll and figure out what the heck does it want. 2. If you no longer support something basic in deluxe you need to tell the user and add an error message. don't just leave the UI and have it run in an inescapable loop and require the user to waste an hour trying to figure it out and then spend another half hour calling support. If youre going to require us to pay more, then have the guts to admit it up front. Don't trick me.

I had a terrible time this year for the first time in many years. I had three state returns and was charged $25 each. I thought I was supposed to get one state free. I did my son's Federal return for the State of Washington. Turbotax got confused. It said no Washington State return was needed but insisted I fill out a State Return. There was no form to fill out. I have a feeling the return will be rejected.

My experience was that in many cases,I knew more than they did and actually solved the last 3 issues keeping from being able to finish my return. One of your experts committed to follow-up with me after doing some research off-line to call me back exactly 2 hours later. They never called me back. No good!!! Also, they asked me to send them a file of last year's return, but of course couldn't tell me how to do that. Also said that they didn't have a tech department to call to find out. Not good!!!

I purchased the Premier version since it is supposed to take care of investment rental properties. It does not handle a conversion of a primary residence very well. The issue wsa the partial year as home vs. rental. Clunky interface and I ended up working around the system to set it up as if it were a newly purchased property. Improvement is needed to make things easier.

I've used Turbo Tax for decades. This year I bought the premium package so I could import cryptocurrency information. Tubro Tax advertised that you could import CSV files directly into their software for ease of reporting and processing crypto gains/losses, however, they never got that portion of the software working. Many people are very upset about this. Your product does not work as advertised.

i do like the push toward online, i prefer the desktop version. but everything seems to pushing toward online while the desktop did allow import from financial institutions, i had to find that on my own in the tool it should be more informative about that option and heavily integrate the import option in the interview questions

I didn't care for the format changes made this year, as I was used to the previous format and the new step-through entry process kept making me feel that I missing things. Found myself going back to recheck entries. Also import from my e*Trade account never worked as I have a 2-step verification and it kept telling me that info returned from the institution said that I was entering incorrect login/password info. I was able to log in via my cell, so I knew that my entries were accurate.

Don't need the expert advice, because turbo tax is very simple, ease of use, it interfaces with my banks and makes transferring information easier and W2 is a breeze to import the information , Also the features are so simple to use and never for 10 years had any audit issues, accuracy and support is the best, why need experts...

I've been using Turbo Tax for over 20 years now, but this was the first year that the program was unable to help with calculating estimated taxes by 15-Jan-26. I'm retired, and I usually put my final estimates of my taxes in before 15-Jan so I can get a rough idea of my total tax liability and make sure my final estimated tax payment is correct, but this year Turbo Tax had many sections that were not ready, including rental property, capital gains, etc.

The biggest problem for my tired old eyes was the lack of contrast on the radio buttons on the forms. White text on a light blue button was difficult to read. I suggest black on top of the light blue buttons. The other problem was that it would not let me pay my NC state taxes online. No matter what I did, I could not get past the payment page where you enter the routing and account numbers. All of that worked fine on the Federal return, but not for the State. More discussion of the new OBBBA deductions would have been nice. No info on the new senior deduction.