In general, this was always a great program for filing my taxes. I've been using it for over 25 years. I like that it saves my information and I just plug in the new info. It used to be quick and easy to use. I like the new products you've added like Audit Defense and Live Review if I need it. But your AI generated review topics are maddening. And this year, I was unable to print a full copy of my entire tax return. Ugh!!! I have had it with AI. I've been a computer nerd for many years and it's driving me crazy! I can't imagine how a lay person can use this easily.

Very low confidence that TurboTax is filling out the forms correctly. It doesn't handle things like multiple 1099-DIVs correctly, and every year I'm having to manually correct more of the entries. There's only minimal guidance / advice / analysis. Increasingly, it feels like it would be safer and just fast to fill out the raw IRS forms myself. Very dated UI.

Both last year and this year, when I submitted my Federal tax return with TurboTax, I was notified from the IRS that my return was Rejected. I had to physically go into Deductions & Credits and under Affordable Care Act (Form 1095-A) fill in the information that was required. Then refile my return with the IRS. TurboTax should be prompting me for this information as I had already listed that I had a Form 1095-A. Hopefully this can be fixed for upcoming years.

Old & analog so most of the time I'm lost in cyber space! I spent much more time trying to figure out what I was supposed to do & then going back to "see" if I'd done things correctly. Definitely not "cyber idiot" friendly. I'll definitely keep using TurboTax because left to my own devices, I'd probably be in IRS prison for a very long time.

Turbo tax used to have "it's deductible" which made summarizing no cash contributions straightforward. Now you have to click multiple times for every item. Turbo tax also used to provide an estimated tax for the next year from your previous year's taxes. Now you have to manually enter the information you already entered for your taxes in the w-4 form calculator. Turbo tax used to have understandable help and descriptions for items you are working on. Now they generally copy the incomprehensible IRS documentation and make you pay extra for live expert advice.

The handling of foreign tax credits is horrible. The instructions seem to encourage skipping the credit altogether. Following the instructions requires multiple passes through the calculations to build a file that can be e-filed. This is not professional and does not build confidence in the final answer. Another issue is it is nearly to impossible to match the 1099 downloaded to Turbo Tax with the pdf download so that I know how to answer the question. In addition, question were asked to fill in numbers that Turbo Tax should know from the downloaded 1099.

There is an error in your New Mexico State tax software. New Mexico changed their law effective January 1, 2025 that no longer allows a deduction of 40% of capital gains. Your software is still giving that deduction. It is causing a huge disparity. The 40 % deduction is only allowed for capital gains related to the sale of a New Mexico business. I'd suggest that you fix it quickly. I will have to use another service or file directly myself with the state. Unfortunate.

TurboTax used to be great, now it's only OK. They removed the "It's Deductible" add-in from the charitable contributions section. In several areas, I felt prompts/questions were unclear, seemingly almost AI-generated. After entering my bank routing information to pay my federal amount owed, I had to enter it again (each time twice, actually) to receive my state refund; there was no "use the same account" feature. In previous year, one could import a combined 1099 from Vanguard without having to buy Premier, but no more.

The interface has the annoying property of returning to the TOP of a list when you finish one of the list item edits. Please change this behavior so the TurboTax interface shows the part of the list containing the item just completed by you. Your phone support is awesome! Nice, knowledgeable people.

As always TT simplified the tax prep process. This year I hit a couple of issues but managed to work through. (Example: I had manually add my CHET contribution to my state return (CT 1040) -- maybe I missed a question or a bullet on higher education contributions.