The good: The download process is very cumbersome still, but getting slightly better. Intuit finally figured out how to eFile IL state when return has high impact zone using form IL 1299C and Schedule M. Thank you for this after many many years of having to mail my form in and call support to get a refund for my state filing fee cause it was ineligible for efile after they collected my cc info. This took usually at least 30 minutes of my time to get to the right person, then waited a week for my actual credit. The bad: TurboTax still does not transfer relevant info from one from previous year, or from one form to another, so you need to re-enter it multiple times (bank info, DL number, property tax PIN ID,, etc. If it was on last years return and you answer "NO" when asked if you moved, as an example, they should carry that info forward and ask a confirmation instead of making you reenter it from scratch. They also do not fill out all the line items on key information worksheets so you now understand how they came up with calculation. Some of their explanations when you click on the i icon to learn more provide no additional useful information. The ugly: Still too much scrolling and mouse movement needed when navigating from top to bottom or to next screen. Also the AI interface, even in this survey keeps changing the words that I type as it is trying to predict what I want to say (and it is not spell check either).

Overall experience was good. I had one specific problem that I hope you can address in future releases. A significant portion of my 2025 taxable income occurred in December, so I processed a corresponding estimated tax payment in that quarter alone. I ended up with a refund due; however, TurboTax calculated an estimated tax underpayment penalty without giving me any indication of the penalty or asking me if a Form 2210 would be appropriate. I caught it while reviewing before e-file, and had to switch to forms mode to force inclusion of the form. Completing the form resulted in the elimination of the penalty.

I've used TurboTax since its inception and have always given it 5 stars, but this year is a breaking point. The software has become increasingly unstable, with constant errors and failures when downloading financial data, only for support to claim 'it's not our website.' Worse, the decision to terminate ItsDeductible (mid tax year!) is the final straw. For decades, that tool made TurboTax worth the premium price; without it, there is no reason to stay. It is genuinely difficult to walk away after all these years, but the program has simply lost its way.

Terrible experience this year. User of turbotax (TT) for over 20 years. Always had little issues here and there, but this year (tax year 2025) was the WORST! Where to start... 1) after finishing my deductions i get a pop up telling me i qualify and could save big by creating an IRA. So i did. Then after doing that (opening an IRA account for both me and spouse for $8K each) TT tells me, sorry, you don't qualify for an IRA deduction. 2) I enter all my 1099DIV forms which total up to $x. On the summary of income page for the 1099div line is indicates my summary at $y. When i mouse over the total to see what makes up the summary, it gives me $z. All three values were different, one by over $10k. Big impact to my taxable income, but no idea how to fix to the correct amount. 3) I saved my work one evening owing roughly $300 in fed tax. Next morning, I open TT and It now indicates I owe $10K in fed tax. I changed nothing! I should've filed the night before!! 4) Amounts uploaded from brokers and listed in the import section, do not match the amounts reported or listed in the income summary section, or the detail page. 5) Why are you pushing me to the website application? I don't want my data on your website. 6) And what is with the constant upselling throughout? I don't want any of it. Stop asking.

For the first time in many years I had some difficulty with the product. First on download of information, one of the downloads did not fill in all of the information. I had to go and redo that download, Thankfully I caught the mistake prior to filling. The second area is the interface. It was far more user friendly to manually enter data in the past. The new interface is no what I would call user friendly being much more cumbersome to go through. I really saw this when I was attempting to figure out what income I was missing.

I have had at least five years of satisfaction from your product but have lost faith in it today. It is convoluted and sent me in circles. Then I found I could not easily print copies for my files. I need estimated payment vouchers and am still trying to find a simple way to find these documents. Tax season is stressful and you have failed to help me file my return. I am sorry that your product has failed.

Way to many manual edits required,196 of them. Dealing with options really tripped it up. Didn't work well with Etrade's download. Last year I promised myself to never use TT again and after this year I will definitely be shopping for something else.

I've been using TurboTax for over 20 years. It has been a great product; however these last three years or so, the quality of TurboTax has declined. The software has more noticeable bugs. This year I started with TurboTax Online and then switched to Desktop. I had an issue with the switch (can't remember the issue). I had to uninstall and reinstall the Desktop version. Then when it was time to work on my state return, it did not load the state portion. I had to uninstall and reinstall...again! Never had these issues before. The TurboTax development and testing teams need to do a better job to improve reliability and quality.

I have used TurboTax for many years. I had a break for tax years 2021-2022, then resumed with 2023. It has always been seamless and easy. This year it was a bear. While filing my taxes, yesterday, there was a screen asking for my state name that had no exit. When I finally go out of there (eventually a cancel button appeared), I could not find the tax forms I was trying to file. After an hour of frantic searching, worried that I would have do my taxes all over again, I stumbled on them. I prepared my 2025 taxes on my Mac desktop. When I go onto TT online, it says I didn't file my 2023 or 2024 taxes. So there's no linkage with prior years, which is one of the big reasons I use TurboTax. I tried getting the desktop return moved online, but TT starts my return all over again. Meanwhile, my billing history confirms that I bought TT in 2024, 2024 and 2025. I wlll be calling tech support soon to try and get all this straightened out when I feel like I want spend the time doing that. Ugh. Thinking I had more than one account, I changed the log-in several times. Even when I eventually find the 2023, 2024, and 2025 tax forms in my Mac, I'm unable to import them to the online TT. It starts my taxes at the beginning. I don't why it's so difficult to find my tax forms on the Mac. Usually, everything is easy to find. I'm still unhappy that.you discontinued ItsDeductible last year with no equivalent app available anywhere at that time. Now there's something with a similar name, but I didn't use it, as I did all my in-kind donations before you pulled it. I LOVE that I can import all the financial data from my 1099-Rs directly from the financial institution.

2025 - harder to use... less friendly help... windings cause interface problems depending on resolution. Was I able to get my taxes done. Yes - but I literally spent an entire week working on them trying to find what turned out to be a check box. Just like the app - even the "My Review" is slow. If you type to fast it loses letters and keystrokes. Better engineering and more testing needed.