I like using Turbo Tax it is usually very easy but sometimes there are grey areas and no help available, I tried chat support, community help and FAQ my questions were not there. I called 4 times on 800 number and was very frustrated with the automated assistant questions prior to forwarding me to a specialist. Two of the specialists were very vague and did not answer, the other 2 were absolutely fabulous. Helpful, polite and the reason I gave a better rating.

in app help/search SUCKs - easier to google it - help should take you right to entry and not make you try to figure out how TT wants the question worded. Many items that require a what did you do or pay in previous year do not automatically populate wasting your time to find it and hope you got the right info.

1) Was not able to submit via e-file additional information MO requests to document and support qualified health care premiums. If you complete the additional information support form, it should be filed with the MO Form 5695. 2) Regarding credit card payment of the $25 MO E-Filing fee, the credit card expiration date box would not display the months of "11" or "12" and scrolling or direct entry did not work. After attempting various alternative methods to select "11", I gave up and had to use a different credit card. This should be BASIC function of your software, very disappointing.

Easy.. wouldn't allow me to edit/update a real estate transaction. Had to go to forms to do so!? Also said I didn't need any updates when I opened the app the last time to file. But then verification failed because you said I needed an update!? After the update, all the tax due amounts were zero for about 10 minutes!? Finally, I was able to file, but then it said it couldn't print my forms!? The Easy... form for 1099s (INT/DIV/B) is an absolute mess! The form for determining which stock sales are to be excluded from a state is also an absolute disaster. I had about 50. Once you've updated one, there's no way to tell in the list whether it's been done or not. And when you return to the form, it doesn't keep your location, but returns you to the first again (and again, and again). You seem to try to make it as hard as possible! And when you go back through a section it loses all the answers you put it before!??

all went well, but do not like the Interest Dividend and Investment approach this year. While the accounts are organized by bank, that accounts do not show an account number, only a total value. It would be nice to have an account number or reference number to to use for referencing each individual entry, rather than $ value. Also payment for the $35 electronic submission does not allow credit card months greater than 9 to be used on windows desktop version.

We could not enter our credit card no. to pay for our state filing. Your software did not allow us to enlarge the screen to fill in necessary boxes, namely our card's expiration date. We were forced to have the fee deducted from our refund which we did not want to do.

I have used Turbo Tax and Quicken since the `1990's. This year's version was the worst I have ever used. I imported my investing data but the numbers didn't prefill in the form; I had to manually enter it. To top it all off, I still can't print my final return as of now. I will use Turbo Tax next year, but if have the problems II had this ear, I will move to a different product

Reporting pension income was confusing, i.e., the Distribution categories were regrouped and one could not select the source as we could for the 2024 tax year. The State Sales Tax did not prompt us to provide details when we first used Turbo Tax, and instead we caught the omission when comparing 2024 versus 2025 tax year and updated the form ourselves. Overall this seemed like a Beta version unlike previous years in which the TurboTax was better and more intuitive to use.

Not very clear when Form 1095-A is entered, but Form 8962 doesn't appear and there was payment from taxpaper for few months and HRA account was used to pay for other months. Even the community postings are not clear enough. Processing of tax returns was not as smooth as other years, took a long time for the research with no clear direction as to what to do.

I have been trying for 2 days to correct an entry on a 1099-R form with no success. I have found no way to ask a question on how to do this. Today, I had to file for an extension of Federal and State returns. The Federal extension went smoothly, and I was directed to go to my State return to file for an extension. When I click on the State return, it simply tries to run through my entries again. I NEED HELP!! I have less than an hour and a half. Thanks