I was very disappointed to find that the It's Deductible module has been deleted from Turbo Tax. I found that module super easy to use. Manually entering non cash donations was very tedious

Very easy to use. One problem was moving smoothly from Audit Risk to Filing. Seemed to go back to Analysis again and again. I finally selected File, which should have been the next step.

This is the first time in several years that I needed to use the Premier version of the software. I got confused when I first opened the software as I thought I needed to proceed with an online filing. Realized after I had entered a lot of personal data that I should have chosen the desk top version. I started a desk top return and completed successfully however my online return is still sitting there and it should be deleted.

I had major problems with the installation of the software. Spent over 2 hours with technical support trying to fix it. Reinstalled multiple times and very frustrating. After getting it fixed I did not like all the attempts to try to get me to use the online method. Very pushy and opaque on what would happen if I switched to online.

Overall it's OK. The interface has gotten a little bit more awkward this year. I find it really annoying that I cannot easily find and separate mine and my spouse's various W2 and 1099 and other forms. That information is mysteriously buried which I find very annoying when I'm manually entering or importing the information. The W2 auto fill laughably fails every year when providing it a perfect PDF of the W2 forms. You also leave old $0 1099 forms around that I have to manually delete. When importing 1099 forms you don't check the TIN so amounts that do not belong on my tax return are silently included that I need to manually remove. Finally, I find it more than a little annoying that the audit defense that is bundled in with Turbotax is just a 1 year service that expires by next April 15th and not the proper statute of limitations expiration service. Also, this ridiculous business of requiring the latest version of Windows in order to use your software. I don't know what your game is, I don't know what the back end benefit is that you get, but there is absolutely no reason whatsoever to prevent the installation of Turbotax on a Windows 10 system!

Way Too much advertising to buy additional services. Need better explanations on some of the more complicated terms and forms

I have shared my concerns. Turbotax over the years has become more error-prone and no live support during tax preparation.

E-filing was tedious. It required a passkey to gain access to Turbotax in order to pay by credit card. Once paid, it took 3 times to check for updates, and then the Turbotax servers were busy! Very frustrating. Regarding the program, there were no provisions to see where numbers were coming from nor to edit, as in the older versions.

Been a TurboTax user for 10+ years. Issues loading the software. More issues with the software this year than ever before.

Basically user friendly, but a lot of bugs require "work arounds" to figure out what program wants, to remove error messages.