Confusing on some questions within the software to specific forms and answers to questions. Could be more detailed on instructions for filling out some forms. Also, not easy to contact for a quick specific question as the help online search doesn't get you to the answer, when you need to ask a specific question of a real person.

Everything was great with Turbo Tax until I tried to fill my returns. I wanted to use my credit card, but couldn't select the month of December (12). I read online and this is a known issue, and has apparently been for a couple of years, but Intuit has not resolved it. I have numerous credit cards with a December expiration dates. For an otherwise pleasant and helpful experience using this software, this date issue caused a lot of unnecessary frustration in the completion of my tax return and a delay in filing my taxes. Please fix it! Thank you!

It's a very wonky bit of software. I've used TT online for years and switched to Desktop this year because the interview process is so poor re K1 forms. It is surprising that the user interface is not improving despite advances in AI--which I used to overcome confusion with working with TT. Hard to see TT survive Claude et al.

I've used TurboTax for more than 30 years, and have always been satisfied with the final documents, despite software glitches over the last few years about which I could find no answers from the Community forum. Intuit would do well to analyze the hundreds of problems posted every year to create a troubleshooting guide with suggestions from the software developers, rather than the often unhelpful suggestions by user-laymen.

Turbo tax is a great software. The only issue for me is the miss leading information about their fees. I feel the information given to the customer is confusing, they should put this information at the beginning. Simple and to the point the purchase price is only for the using the purchase software. There will be an additional fee for sending the information to the Federal and State.

turbotax need to have a AI capability for users to use turbotax software. I use Gemnini not turbotax instructions during tax return using turbotax desktop software. supposed to use turbotax AI to get info or get answer not using outside AI chatbox like gemini or chatgpt. also turbotax need to allow user to choose the financial institution login in webside address since turbotax does not have the correct login address for some user group like for merrill lynch which has different log in addresses for different user group but turbotax only give one web address so my import not working and talked this representatvie in phone call.

I have been using TurboTax for many decades to prepare and file my Federal and State returns. This year (and last year) were far more problematic than past experience. For example, I pay all of my charitable contributions directly from my IRA which at my age reduces my taxable income without having to choose the option of itemizing deductions. For the 2025 return I could not get TurboTax to reduce my taxable income in recognition of the QCDs made from my IRA, In desperation I turned to ChatGPT which provided a work around to solve the problem. There were a number of other glitches that were very time consuming to figure out how to work around them. I did not bother to point out the problems to Turbotax because of what happened last year. When working on my 2024 returns I had identified a programing error in my state return when it computed my required estimated payments for 2025. If I had not identified the problem I would have been subjected to to a serious penalty for underpaying my state estimated payments for 2025. I spent hours on the phone with TurboTax tech people to get them to fix the problem. They said the only way they could verify the problem would be to remotely take over my computer and see for themselves what was going on. However, they could not get the remote control program to work. I said, o.k., I will send you a screen shot. The TurboTax tech folks said that would not work. They had to do it themselves. After wasting several hours with them I gave up and my state program continued to have the programming error I had identified. This year, when the time came to print and file my returns the program hung up with a spinning wheel that just kept going around and around for a very long time claiming it was "Calculating." At that point in the process there was nothing left to calculate. I could only get the spinning wheel of death to stop by clicking on the "Back" button and then going forward again. This happened several times. In addition, at one point in the process a pop-up told me I should purchase the Premier version of the program rather than stick with the Deluxe version I was using. I purchased the "upgrade"it in an abundance of caution. However, my 2025 return was not materially different than in previous years and the Deluxe version always worked well and I never had to buy a different version while working on my returns. Lastly, the version of Deluxe I originally purchased included a $10 credit for in app purchases. I did not see that credit appear when purchasing the Premier upgrade of the program or when I paid the charge for the e-file of my State return. Given the problems I have run into last year and this year it is hard to give TurboTax a positive rating.rience

I've used TurboTax for many years and this was by far the worse experience. Popups and "ads" from the online version were so annoying I switched to my desktop version. Forms that weren't ready were delayed from "by February" until they actually were ready February 20. Fields for 1099-R weren't automatically filled in, resulting in "problems" that were difficult to trace down. in general, it was frustrating.

I was unable to file my State Return in the online interface. I finally had to open the app which was I glad I had downloaded. I knew how to use because I had before. Finally my State Return went through. You need to fix the online interface for state returns. It sucked.

TT2025 won't let me pay state efile and want extra $40 to take the fee out of Fed return. Go to help and have to pay $5 just talk to that person. What kind of ripoff organization has Intuit become. *** Found my problem. Desk top resunution was to high. ***