TurboTax has taken what used to be a simple, intuitive interface and turned it into something clunky! It feels like it's designed more to push paid live help than to improve file efficiently. I've used TurboTax for more than 30 years, and the 2026 version is, frankly, a disgrace!

My preference would have been to send my file to you for analysis, in order to nail down the reason for my apparent problem. Nevertheless, I solved the problem, so all is good. The expert did what he could to assist and make constructive suggestions as to how I should approach my issue.

I have used TurboTax for 10 years. This year was a horrible experience. The eFile feature didn't work as it has in the past. Online search reveals this is a TurboTax glitch that they haven't fixed, involving TurboTax requiring both a pin and the 2024 AGI amount to eFile and the IRS rejecting the eFile b/c it will accept one of these but not both. My only option now is to print and mail. Even that feature is not working properly in TurboTax. When I chose print and mail, it didn't print and instead tried to sell me more services. I can print manually from the pdf but will have to find the mailing addresses myself. Frustrating.

TurboTAx is 90% great. It's that other 5% that is terrible. I had two massive, time consuming problems that could have been avoided had the TurboTax program been properly programmed. One involved the questions asked or maybe should have been asked. I've had this happen in past years. The second problem was that TurboTax programmed reviews and checks revealed no issues until I was prohibited from transmitting my returns. Why then? Why not earlier? In fact, I don't think it was an issue in the first place. My data was correctly entered. After hours of angst, I found a work around for the supposed "error." Completing my return should have taken a matter of hours. Because of programming glitches, it took weeks plus several hours on the phone with consultants. Yes, I did call TurboTax once, and that required several hours on an unrelated issue to those previously mentioned. The problem was resolved by the agent, but it shouldn't have occurred in the first place.

I didn't speak with anyone at TurboTax. My concern is that when I was ready to transmit our returns there were 2 errors to fix before I could transmit returns successfully. Why wasn't this corrected in the review section before I got to screen that said everything looked good and ready for sending the returns? I never experienced this fault in all the years I have been using TurboTax. Thank you

This software is very easy to use. I purchased a more expensive version because we have rental property in another state and have gone through extensive renovations which we could not use as a deduction before. This version allowed me to list money spent on my rental property, but I found it difficult to do the same with my primary residence. I renovated three bathrooms in my primary dwelling, but I couldn't find where to list this expense($9000). I also replaced my gutters for $6500 and again I had no easy resolution to deducting this expense. In spite of this problem, I am sure that my regular deduction covered most of this situation.

4 of 5 instead of 5 of 5 stars due to: 1) User interface has become more complicated. 2) Asked to look up and enter info from previous tax year forms, even though I had imported the previous tax year turbotax file 3) Error message about blank state distribution on box 16 of 1099-R was cryptic and lacked context. Google says that payers are not required to fill this in, and I should enter the Gross Distribution amount in Box 1. Google says many TurboTax customers are getting this error. 4) Totals for short and long term capital gains not available in Turbotax to compare to my statements. Only the combined total was available. IIRC, Turbotax used to report the separate short and long term totals.

Navigation not intuitive. TT Claims I am not filing a calendar year, but I have no idea why and help was useless on this matter. TT also prevented from submitting my FDE state return. TT claimed I was missing a suffix on m y name, but I have no suffix, Per ChatGPT TT has hidden fields that can set with the user's knowledge. The only fix was 1) to add a prefix on my federal form, 2) Save this version and exit TT, 3) Restart TT and 4) Delete the prefix. This get-a-round worked after spending 4 hours fussing with TT. I am reducing my rating by 1 star for this inconvenience. Hidden fields should never be used with public software.

Downloaded information was not correct but probably not a Turbotax issue more the financial institutions issue. Help finding 2024's AGI was not inline with my experience (my web portal must differ from what was anticipated by the help instructions. Same general ease of use beyond this. Even though I had the 2024 tax file my information would not import into 2025!

Not as clear and informative as I'd hoped. Fortunately Microsoft CoPilot was able to answer any questions I had and guide me through many of the screens. Also there were several Learn More or Information links that just took me to the generic help support page rather than the specific topic the link referred to.