Had a very difficult time returning to where I had been before when entering/discarding 1099-Q information which turned out to not be required for a dependent college student with a 529 distribution and part time income. Also, there was no appropriate guiding query or check regarding student campus job exemption from FICA and Medicare withholding.

Collecting documents is the hardest part. The 'walk me through' assistance was most helpful and guided me to feel confident that all my data was entered or transferred to my return, saving me a lot of stress not having to manually fill in all those items.

Copying & pasting bank information saves mistakes, and saves time. Sending one state return included is the decent thing to do, not nickel & dime us and make us use a reddit card if we do not get a refund from rhe Feds. You should make us want to use you and recommend you, not make things worse, these taxes are enough agrivation We cannot recommend you any longer.

I have used Turbotax for over 10 years and this version is the worst one yet. It seemed to calculate my tax OK, although I am skeptical. The user interface seems to be dumbed down quite a bit. Also one feature for foreign tax paid didn't work at all. Just keep hiring idiots to rewrite this and I'll give it 2 stars next year!

Advertising is very confusing. First I bought the Turbo tax package through Costco because it said I could file 5 federal returns and one free state return. Well come to find out that is an online package and you can only file one federal return (had to call Turbo Tax to find this out). So then I had to buy another premium package desktop version this time, says 5 free federal and one free state. But that is also not true. They give you one free "download" of a state return but you still have to pay $25 to file it!! Needless to say I am not happy. The product itself works fine but the advertising is not true.

I have ben using Turbo Tax for over 20 years and I have always been very satisfied with the product and I would rate it very good to superior. However, this year I cannot do this because one of the features that I have come to rely on was gone and I had no idea that it was eliminated. The 'Its Deductible' feature was always a plus to make sure I could get all of my charitable contributions in order in a mass input. Unfortunately, it was not on the 2025 Turbo Tax. As a result I can only rate this tax product as average. I may need to look at other tax document prep software to see if they have easier programs to keep my contributions in order. I would strongly suggest putting this feature back in. I know many like me rely on this to get things in order quickly for the maximum tax refund.

Difficult experience, it has not improved for years. I am still unable to apply part of refunds for next year. Paid over $100 for program and will not pay another $60 dollars for someone to explain what should be and used to be simple and straight forward. Even trying to submit this complaint is hard. Still can not submit as someone else has used my nickname of Dissatisfied Customer.!!!! Hope third time is charm as still can not submit complaint.

Two issues arose. Older computer would not allow turbotax use. Had to revert to another computer which meant transfers.' Download from Financial Institution would not work after multiple tries. Heard from another person that ter download did not work for the either.

I had a significantly higher frequency of looking for answers in the Help menu and on line because your tool tips to explain things are getting fewer and fewer. Since you are using more artificial stupidity this year--that should be more of them than prior years.

Overall, very user friendly. However, in some sections, such as Business Expenses Deductions, changes were not communicated up front but buried in a link. I only clicked on the link because I could not add another vehicle for Business Expenses. Not user friendly n this case.