Been using TurboTax since you came into being; will use it next year too. Hate the new graphic interface; prefer the old. Dislike having to log in to account to get a question answered. Used to be able to click on a number and get either the IRS document or the TT explanation straightaway. The download from Fidelity failed because the documents weren't ready but I couldn't tell that from TT - it just froze. Be really nice if a TT message came back saying something like "Documents not available for download". Bonus points for giving a predicted date for availability.

Turbo Tax is easy to be using. I had TurboTax for over 10 years. Only this year filling 2025 tax, I had 1 error on state tax M1W form. I called Support agent, she helped me very patient for over an hour. that error still could not go away. Finally. I have to print my state tax files and using mail filling

The credit card payment glitch was the last straw when finalizing the charge to efile a charge was levied via credit card as I did not have the option of a refund deduction. The payment glitch with my Premier version did not allow for a credit card month greater than 08 (August) and I had the month of November (11)--this caused endless suffering as my Mac does not have a mouse nor would the trackpad allow for me to scroll to month 11. Absolutely ridiculous. I'd like a refund of the cost of this worthless software.

Honestly It was just the worst to use. I am a student and I have scholarships that I got, I filed in two states, and there was just so many ways this could've been easier. you enter one thing and you see you tax return go from refund 1000 dollars to ow 300 and you are just confused as to what went wrong because what you entered was a scholarship amount, and then 30 minutes later it asks you if the thing you entered was a scholarship and was supposed to be included and then it jumps back to 1000 dollar refund. I hate turbotax

I had a significantly higher frequency of looking for answers in the Help menu and on line because your tool tips to explain things are getting fewer and fewer. Since you are using more artificial stupidity this year--that should be more of them than prior years.

This year it was terrible. I could not install it until I talked with customer service. Then I could bring in 2024 Tax information. So I had to talk customs service again. This process took many hours.. When I finally was able to bring in 2024 info the program said it did but actually nothing was imported .

I have used Turbo Tax for several years and have found it easy to use and helpful in making sure I have everything covered. Only complaint this year is that several times the 'review' line for reviewing previously entered data had 'hidden' click points - I tried clicking on what appeared to be a 'review button', only finding by sheer happenstance that there were some other points where i needed to click but they didn't appear until i scrolled over them, and even then only appeared as shadowed squares. Very inconvenient, because i ended up making new entries in one instance because i couldn't figure out how to 'review'.

Updater takes forever to run and there is no way to bypass it or really know how long it will take--the time remaining shown is not close to being accurate. Also, we were forced to pay more to update to premier unexpectantly just to include a 1099-B. I don't recall this being addressed in the packaging. Program always takes much longer to use than expected due to these unforeseen issues.

Software seemed to be a little "kludgy" this year; e.g. adding characters/letters onto various forms, giving field-level error messages on various forms that were VERY difficult to resolve, etc. Software definitely didn't flow as smoothly as previous versions.

Although the software is nice, I only give it an average because there are issues with it that caused me lots of problems. That is when I ran into a problem. This is the second year. I use Norton Anti-Virus. The anti-theft protection build into TurboTax Desktop evidentially can't "Call Home" to verify that the product has been activated so it displays an activation box and makes you activate the product. Last year I ran out of activations even though only had it on one computer. This year I googled and found a solution. Whenever it asks that, you have to exit, disable all of your Norton (and other companies) antivirus software to avoid getting the Must Activate message. Yes, now I have a workaround, but one would think that Intuit programmers would figure out a way to check your account for activation without making you disable all of your protection to do so. Especially since this is NOT the first year of this problem.