I was rather surprised as to lack of access to some features of TurboTax if you don't have internet access. Could not update my listed charitable donations. Very frustrating. Also when I had to review my 2024 numbers for agreement it did not show my amended numbers.

I am so glad to transfer last year's basic info to this years. To maneuver and find things is getting more and more complicated. Would just like to see and find the tax forms exactly like the ones I got in the mail. Glad some of the forms can be downloaded from the company, like Schwab. Glad tech support is available but we couldn't get my computer to recognize the app she needed to screen share to help me. Would have been much less stressful to have my issues just explained to me versus screen share.

Changing the look-and-feel of the product from last year to this year made it a little awkward for me, since I am used to a particular look-and-feel. I also could not find the non-cash charitable contribution valuation guide that was previously in the program.

Again, This year was a little confusing downloading and restarting but I got it done ok. Later the programed asked for another 2nd passcode-done. Again, I will be doing my son's form soon and he moved to CT during the year. i will need to add a 2nd state and hope to use the $10.00 credit, etc. I'll need to know -do I get prompted? I used Turbo Tax for years and I like that prior years info in carried to the next year. Bill46

The product works as well as previous iterations, which is pretty good. But as soon as you stray off the well-trodden path the help gets confusing and contradictory. And forcing users to run Windows 11 is outrageous, there is no apparent need for it. And pushing users to use the online version is a bridge too far. Next year I will be taking a closer look at alternative software and may or may not continue with Turbo Tax. It's not a bad product but there's a limit to how much of the tax code you can support in software.

Could not fill out of file NY State return. TurboTax Premier got in a loop, downloading the State software, then asking me to Start that return, then downloading the software,....... I'm still waiting for support to communicate a fix before I can file my NYS return.

I have ben using Turbo Tax for over 20 years and I have always been very satisfied with the product and I would rate it very good to superior. However, this year I cannot do this because one of the features that I have come to rely on was gone and I had no idea that it was eliminated. The 'Its Deductible' feature was always a plus to make sure I could get all of my charitable contributions in order in a mass input. Unfortunately, it was not on the 2025 Turbo Tax. As a result I can only rate this tax product as average. I may need to look at other tax document prep software to see if they have easier programs to keep my contributions in order. I would strongly suggest putting this feature back in. I know many like me rely on this to get things in order quickly for the maximum tax refund.

c O U L D TurboTax works fine. On the other hand, the related website is again not responding to attempts at making payment to file the state return because it does not respond to repeated attempts to edit the payment method. My credit card used last for payment changed, but I cannot make the payment because the website stalls when attempting to add a new payment method. This is after at least three attempts, so I have delayed filing the state return. I also had this kind of difficulty when filing with TurboTax in 2025 for my 2024 filings.

It was a pretty rough experience using the desktop version after years on the web. - UI not very responsive - Search functionality is vastly superior on the web - Lots of little pieces make life extremely tedious For example, when correcting digital asset names, every time I entered a name it overwrote the description. Using the UI didn't show any context for the question.

I was frustrated trying to find where to enter a simple $3.11 Wash sale loss disallowed. Any searches came up with the same instructions, not very clear. I finally found it by checking the box by the Adjustments to Cost Basis. You could make that easier.