Sayonara, TT. It was good while it lasted, but Intuit has screwed up for the last time. First, it discontinued Itsdeductible, which was worth its weight in latinum for so many of us who itemize deductions. We couldn't even enter our data and import it into TT so it was useless after all the time to input. A real time waster. Then the price went way up and no free state e-file any more. The upselling for unneeded products was annoying. The last straw was requiring that spyware monstrosity referred to as Win 11 even for those of us still receiving security updates on our perfectly good Win 10 workstations. We're done. Going to HR Block software next year after decades of satisfactory service from TT.

I have used Turbo Tax for several years and have found it easy to use and helpful in making sure I have everything covered. Only complaint this year is that several times the 'review' line for reviewing previously entered data had 'hidden' click points - I tried clicking on what appeared to be a 'review button', only finding by sheer happenstance that there were some other points where i needed to click but they didn't appear until i scrolled over them, and even then only appeared as shadowed squares. Very inconvenient, because i ended up making new entries in one instance because i couldn't figure out how to 'review'.

I like that TurboTax shows me last years number versus the current year. This feature is super helpful and boosts my confidence that I got everything. I like that I can import much of my data from my brokerage and payroll provider. The extra validation checks are re-assuring like the audit risk meter and such. Why not five stars? A couple years ago I filed using the online/web product. TurboTax didn't tell me how much it would cost until I had already completed my taxes and was ready to file. I was charged more than twice as much as the desktop product for pretty much the same return as the previous year. I felt so betrayed, but I wasn't ready to spend another four hours doing it all over. Never again! In addition TurboTax doesn't seem to innovate very much from year to year. I feel like I'm only getting tax law updates between versions. That's essential but I consider it tables stakes for a tax product in 2026. What would be innovative? Build a helper AI agent custom trained or with RAG so I get answers to my tax questions with the latest info from the IRS. For example I had no idea what "qualified business income" was. Qualified for what? to win a pony? I went to the IRS site, looked up qualified business income for schedule C and then feed that along with my circumstances to ChatGPT to get a plain English answer and recommendation for how to answer. TurboTax could have done all that for me via a baked-in AI agent and said "The TurboTax agent recommends that you say yes based on your tax circumstances". It could have then provided the data sources with all the usual AI hallucinates disclaimers.

Despite having the Premium version, the software logic is deeply flawed for residents of non-tax states. As a New Hampshire resident, I am forced to download a "blank" NH module, which effectively consumes the "one free state" credit included with the software. When I try to file in a state where I actually have a non-resident obligation, I am charged an additional $45 for the download plus e-filing fees. Furthermore, the desktop version is buggy. Attempting to move my return to a second computer as it comes with 5 installations, it resulted in an endless "download NH" loop that blocked all progress. Buggy, expensive, and frustratingly designed.

The updates are provided, on average, about a month after I actually needed them - VERY slow in providing a complete, ready to go product. Interface is EXTREMELY clunky, requires WAY more mouse clicks to do what you need to do, and whomever decided to NOT provide the "opt out" of auto-importing documents should be tar/feathered.

I have used TurboTax for more years than I can remember. It easily and accurately pulls in information from my prior year return. I download the software to my computer vs using the online version. With having the software on my computer, I am also able to create an estimated tax return for the following year to aid in determining my estimated tax payments. When running the Smart Check, I usually only encounter a few items that need to be addressed. This year I used the Turbo Tax Community Support in mid January for my Wisconsin tax return in order to find out how to elect to take the new WI Retirement Income Subtraction to offset my pension income. There was a topic already started on this issue. The issue was eventually resolved later in January in one of the software updates (just need to be patient). However, I would like to see Turbo Tax make that tax benefit election more visible in Schedule SB. It currently is "hidden" in the "Retirement Income Adjustments" selection. But when this is selected, the next screen that comes up lists 4 obscure retirement items, but does not show the new WI Retirement Income Subtraction until you click "Continue" and then the question about electing this tax benefit appears (assuming one is eligible for it). The e-filing process for both the federal and state tax returns was easy and successfully completed. In fact, my federal return was already accepted shortly after filing. .

Had a real struggle with the K-1 form that had a note on it that 20z was being used as a Statement A.Turbo Tax program didn't know how to handle that and kept telling me I had to get a form that TT didn't have and attach it. When I put the question to the AI on the website, I got directions that solved that issue but it took several weeks to find the AI. I wrote several questions on various places on the website but never got responses. I think Intuit has a lot of work to do on customer support. I've been using TT for years but this year I almost decided it was too big a pain and too remote to continue using it.

It's easy to use, but there are bugs on form 8283, specifically with section A columns (g) and (i). And when I try to override them it won't let me e-file. The resulting return is probably good enough, but it is not accurate according to IRS instructions. I spent 2-3 hours on the phone before I was finally told there is a known bug. This was frustrating and honestly makes me wonder if there are other mistakes I haven't caught.

It appeared to me this years turbotax was a redicaldeparture from previous years. I had to go back to enter TIN numbers issued by the feds because my ID was stolen. Also there was no comparison between last years entries and this years entries, (I used guide me wih everything). I know the BBB changed many things but I will check out other tax software before I buy any tax software.

Good experience with Federal return and Colorado return, not so good with Hawaii return. I encountered some issues with Schedule E for a vacation rental, so I went to the Help Menu and my questions weren't answered. I had to use the most popular AI platforms to get the correct information explained to me with step-by-step entry instructions. I've used Turbo Tax for 15 years and have been happy with the ease of use until my returns became more complicated due to the purchase of a vacation rental in Hawaii and a temporary residency change to Hawaii. I found the Hawaii return Help Menu to be lacking the detail I've grown accustomed to with my other returns. I suspect AI will change how tax filings are prepared which might be the end of this product.