Very disappointed with this Premier 2025 Desktop edition. I have had nothing but problems. It doesn't perform any updates or load the States Returns but won't let you proceed without the updates. Even after trying the so called patches I was still not able do do updates or proceed. Very annoying!!!!!

It use to be super easy to get the product and do everything from your computer without signing into anything and mailing. Now you make it near IMPOSSIBLE to do it. It's a miserable experience trying to do it the more private way. WHY do you do this when people are paying for the product? It's not like I am trying to get something for free.

I've been using TT for several years. This is the first time I had to fight with it. (1.) It wouldn't import all the Schwab files I selected from a combined 1099 (1099B was missing). Customer service said for me to enter it manually. Not a big deal however the remnants that were imported created multiple entries I had to comb through to remove all duplicates. (2.) I believe it was because of the remnants of the 1099B that caused me to have to upgrade to the premier version, from the Deluxe + State. (3.) I E-filed 3 returns and now the software is telling me I've hit my limit of 5 free E-files. One of the returns had 2 text responses from the IRS as 'accepted' and 'denied' although I only E-Filed in once. Now I get to chase down which returns were successfully filed and which were not. I have yet to receive the text from the IRS that my last e-file was accepted which coincides with the notice that I have reached my 5 free filing limit. I still have a 4th return to file so it looks like I'm in for some more phone time with customer service to get this resolved.

Connecting to figures that relate to each other is quite difficult for some calculations. Sometimes I had to guess where to go. I file an itemized Schedule A and Scheudle B. Doing charitable deductions is time consuming and hopefully could be made easier to do within the worksheets and forms.

Software issues this year were very disappointing. The loss carryover did not transfer from the prior year return, so I had to enter it manually. The import from Fidelity failed 5 times, though the amounts showed up on the forms but not the tax returns and calculated my refunds incorrectly. These are software issues, which have been reliable almost every year since I started using TT in 1997. These issues need to be addressed.

The Kansas package has an error when calculating the proportion of income to be applied to Kansas taxes for someone living outside of the state fulltime. Schedule S B23 is not calculated correctly, such that it states no taxes are due, when that is not true.

There was no ability to enter a person who can discuss this return with the IRS if needed. That should be a question Turbo Tax asks, in case the preparation of the return was assisted by a relative. In my case, preparation was for an elderly parent who needs someone who can answer questions from the IRS, should they ask.

Very easy to use, the walkthrough helped alot in the process. the help feature was easily understandable. accuracy was spot on (since i have friends that know about taxes and double check your work) but overall it helped me get through this season quickly and no hassle.

Experience is very good, and improves each year - with the inclusion of more links to instructions for unusual circumstances. I know it may not be fully in your control, but I do find the explanations for accurately completing the state-level tax returns (mine is CT) is still lacking. I have to download and read the state's published instructions, as a lot of the "questions" posed by the software don't have explanations that clearly identify what should/should not be included or adjusted on the return.

I take my IRA distribution at the end of the year and pay the estimated taxes then. Turbotax assessed me a tax penalty even though the relevant timing information was visible to it. I had to manually go through the tedious process of entering my quarterly data. That is unacceptable in a supposed Premier tax version.