The initial download took quite a while and required on my part with continued restarts. Once I began using the program, it was very straightforward. I am not sure if you planned double up on the production of two copies of the file to mail packages. It just gives me another set of forms in case the first gets lost in the mail.

This product disappoints. Forms that have had bugs for years have not been rectified. In a recent year I sold a house - a rental property. The "tax expert" told me to list the sales price and cost basis on the Schedule D "just like any other asset sale." This is the second time I set up Estimated Tax Payments only to have the program zero them out in the end. Terrible product!

I have been a TurboTax customer for 30 years, and this is by far the worst version I've used. Over the past few years, the software seems to be getting worse each year. The interface no longer carries over the strengths of its legacy design, and some of the new implementations feel awkward and inconsistent. One major issue is that it does not automatically save your data. Preparing a tax return is a long process that requires time to gather and enter information. If the computer times out or goes to sleep, everything can be lost. My first day of works are complete disappeared. The software update process has also become extremely annoying. Every time I find the information I need and reopen the app to continue working on my taxes, it forces an update and blocks me for another 10 minutes before I can proceed.

I have used TurboTax for over 15 years and it was the least helpful this year than ever before. I never had the kind of issues previously as I did this year. Downloading W2's did not work as previous years. I had trouble getting tax forms to load from a brokerage that has always worked previously. I also had to upgrade to premier and still had to go over those forms after that I never had to in previous years.

I've used TurboTax for more than 10 years. It is user-friendly even if you don't know much about taxes. It asks questions you didn't even know should be asked and, if you don't have answers, has a very large, knowledgeable user group that loves to answer your questions. The IRS has never questioned my returns and I have never been audited. What more could a self-filer ask?

I had to call for support because you could not toggle between the "Step by step" and the "forms" without completely losing my place. For example I made and error in entering the RMD amount (because of lack of guidance) Saw the error on "forms" and could not get back to step by step to correct it. Working with the support person we finally found it after 20 plus minutes or so. The point is that it should not be necessary. I've using TurboTax since the 1980s and it has been harder to use during the last several years.For example, it is now very confusing to enter RMDs that have had partial distributions via Charitable Donations. There used to be questions about that to guide entering the data. Now I did not see that. I thought TurboTax kept a record from year to year of the "Basis" for my IRAs. Is that form 8606 or something like that. Now could not find it and Turbo Tax asked me for it ---- it is gone!

Two areas where TurboTax should edit the questions to make completing the return more clear and easier to understand. 1) Ask better questions for filers who have made a Qualified Charitable Deduction from their IRAs. On my first attempt at completing the form I ended up with a penalty for having not taken all my required RMD because I donated part of it directly to charity. I had to manipulate the screens at least 3 times before the software wouldn't record a tax penalty for that amount. 2) I have PINs issued by the IRS that must be entered before electronically filing. In spite of reviewing all the entry screens I couldn't find the screen that requested that 6 digit PIN. I ended up going into the tax form itself and entering the PIN, and then triple checking to ensure that PIN was properly included in the file that was electronically sent to the IRS. In previous years the screen asking for the PIN was obvious.

The Turbotax premier worked well for me. I appreciate its ability to interface with my stock broker and my K 1 partnership. The bulk edit for stock sales could be improved to allow more items to edit. I had to open up each stock transaction to edit them.

I found this years product a little more difficult to use than previous years, asking questions that fidelity Financial didn't provide and said were not necessary since they are a Registered Investment Company. Example. we paid a foreign tax on a registered Investment mutual fund dividend; you wanted to know the amount of the dividend; had to ask our advisor to research and advise the amount. Hope we got the correct info since there were 50+ pages of dividends to review.

Bought Turbo tax online and bought state return option because I sold real estate in NC even though I live in Florida. After entering all info and ready to file state of NC required return Turbo Tax tells me Florida does not require a state return which I know but no way to prepare the NC return. When you charge for a state return you should make clear that only applies to home state. I paid for something I did not get.