I prefer to do my taxes on my desktop but the program did not save a link there and each time I opened the program, I had to search for my files especially when my operating system updated. I liked it much better when the system loaded on my computer with the disks i purchased 2-3 years ago!

For my 2024 taxes, I had to answer several easy questions about my wife's NC teachers retirement 1099-R. i can't remember exactly what they were... The easy answers were something like "received payments monthly", "not a safety officer" "Yes, received payments for several years", "she did something else with her money", "received money from a qualified plan"..... anyway this tax year the questions for her 1099-R seemed a bit convoluted. also, i imported my 1099-R, -INT -DIV from fidelity. THAT IS SO NICE.... however, I had to some follow-up on the foreign tax credit - that i thought TT sould automatically populate . During "Review", TT did not tell me i failed to update my foreign tax credit under the credit and deductions sections

I have been able to use and understand Turbo Tax in the past. Without that knowledge I would not have made it through this year. May have to check for another program next year. Paying for my State Return was terrible I am going to try one more time and if it does not work I will print it and mail it. Buy the way I get into my account easily, but not when I try to pay for the State Return.

I have done my own returns 1969--1999, then with TT Deluxe since. I like the sense of having control and seeing the numbers myself rather than depending on a preparer. I have always been impressed by the amount of work it must have taken to codify all the IRS calculation flows into algorithms, and then do it for all the states as well. I've always been satisfied with Deluxe, when I could just enter my info, check the forms for correctness, then just file. However, two recent not so thrilling events came along: Generally, you finish a section and TT puts up some check boxes for "not common" conditions. These I've been able to bypass usually, but recently needed to check one. Instead of any help, TT just dropped me, telling me to take my return to a professional. And then, for 2025, the investment tools I have used were moved up to Premier, forcing me to pay a higher subscription going forward. I know, I know, just like the hit man says, "Nothing personal, just business". Still, not a good feel; my financial advisor's tax service is looking a little more inviting at present.

Long time user of Turbo Tax but this years experience using was awful. Things the past that were easy were now difficult to go through and visa versa. Could not e-file at the end because it did not have an option for month 10-12 on credit card selection. Had to find another CC to use.

unable to locate answers to issues without going through tons of history comments from "the community" It wastes so much time. Additionally electronic filing not working. Keep receiving errors. No way to resolve errors quickly is a pain. Tried all solutions still not working.

Using MAC desktop version. Interface very poor. No automatic continuation from one session to the next. App seems not to recognize that a return is in process session to session. Printing options and process is not useful. The ability to select individual forms to print is inhibited by the size of the "form" selection window.. All in all, the Mac version is a poor implementation of the application. Sad that the Windows version will now only run on Windows 11. Really sad that I'll have to purchase a new computer just to run Turbotax. This may be my final year to use the app.

System was very laggy and not as efficient in years past. Questions were not as clear as they once were and working through all the documents was not as intuitive as it was before. I liked TurboTax of old much better than the current versions. I also hate how it continuously asks you to buy additional services. Maybe next year I just pay a professional and save money.

Very frustrating experience. Did not capture all my state W2 information (two states). Just captured the first one resulting in incorrect tax filing. Now I have to file an amendment and even that process if frustrating. Been using Turbo tax for years but at this point, going to change.

Did not communicate with you. Couldn't download 1099-R forms this time. TurboTax seemed to push me into purchasing something else rather than letting me move on. Sometime my mouse wouldn't work and I would have to touch the screen. I've used TurboTax for decades and this was the most challenging.