I have been a Turbo Tax customer for many years and have enjoyed and appreciated the function and accurate software. But this year Turbo Tax should have stopped me with a warning that I could not receive a paper check for my Federal return refund. I have just received a letter from the IRS stating that my bank account info had to be updated within 30 days pursuant to Executive Order 14247 "no paper checks". It would have been better to know and easier when filing. Disappointed..

PROS: This software does a lot of the work for you and I have used it for years. I trust that they have knowledge to get things right in my return. CONS: I have complained about the navigation through fields and they have never change anything. Enter will not go the next field and pop-up scroll window do not scroll with the wheel. Mention it again this year. Also they want you to purchase add-ons as you go through filing which are expensive and 9/10 not needed for my filing. I think they raise the State Efile fee to essentially negate the credit from Sam's.

I have been using Turbo Tax for ages, since long before it was an Intuit product. This year was my absolute worst experience and I doubt I will use it again next year. The Deluxe product is now pretty bare, so I had to get the Premier. Then it never asked for my IRS IP PIN, so my return was rejected and I had to to figure out where to enter it on the software because it doesn't show up in the usual questions. I know it used to be. Also I had questions about the program itself, nothing to do with taxes, but was directed to JustAnswer and a CPA, so more $$$. Seriously, I don't know what's happened to Turbo Tax, but it can't be any worse.

The changes for 2025 in the estimation of item value for charitable donations made the whole process awkward. Last year's version was much more user friendly. Also the appearance of the $40 service charge is confusing. Please clarify that it does not apply if paying by credit card.

I used to love TurboTax...now, not so much. I had more trouble this year with using TurboTax than in previous years. In particular, I was unsure about filling out several things: foreign income behind foreign tax; at-risk own business; Medicare premiums and reimbursement; etc. I did not see how to rectify the at-risk box for Schedule A, so hope I got it. All in all, I am thinking that maybe I need to get a tax professional so that I feel certain my tax returns are legally accurate.

TurboTax for 2025 was very, very difficult to use! First of all, the version I purchased was Canadian version and was supposed to be an American version. I had to get help on-line to convert it into a usable form. When I tried to file my taxes I couldn't because of an error on a worksheet. The instructions on how to correct it were nonexistent that I spent hours trying to figure it out! I've been a customer for 10 or 15 years and this was absolutely this most difficult time I have ever had doing my taxes!

Filling out your forms was a relatively good experience. Electronically filing the forms was a very bad experience for me. The completed forms were not accepted with the explanation that the forms were not updated. I tried for hours to update the forms but I couldn't. I even filled out the forms online thinking that at least would be updated. I trust that the completed 1040 is accurate. I will probably use Block next year.

I have been using TurboTax for years and years. I don't like the new format when the old incomes and deductions are presented individually instead of in a table as before. Much easier to just click on each line of the old table instead of scrolling down each item--need the summary table back. Also, in the final review, there is always one or two items that are missing from downloading from LPL Financial or Fidelity, but it is not clear where to go search for answers to fill in the blanks--your program could give options.

Turbo Tax has been my income tax filing choice for many, many years. This year I once again needed suport and it was quick and easy to speak with a knowledgeable, courteous professional at no extra cost who answered my question. I will continue to use Turbo Tax as it is user friendly and accurate and instills confidence in my tax filing.

I found it a little difficult to look at some of the inputs to the final tax forms once the process had been completed. I wanted to review a 1099-R after the tax forms had been completed but found that that data was hard to get to without having to go way back into the process. It would be nice if I could have looked at it at the very end to make sure it was right, without having to go back into the "income" area, unless I actually had to.