For the first time in many years I had some difficulty with the product. First on download of information, one of the downloads did not fill in all of the information. I had to go and redo that download, Thankfully I caught the mistake prior to filling. The second area is the interface. It was far more user friendly to manually enter data in the past. The new interface is no what I would call user friendly being much more cumbersome to go through. I really saw this when I was attempting to figure out what income I was missing.

Turbo Tax would not allow me to use direct debit or deposit, even after I verified and confirmed my Bank of America Routing number from their website. It forced me to have to mail a check and wait to get a state refund check versus direct deposit and debit. you need to fix this bug

Some helpful features but lazy software in some ways. Should make live advice free when software has no explanation or steps. CA state capital loss carryover question for example. Divide between desktop and online products is mysterious and frustrating EVERY SINGLE YEAR. I should be able to use both for one price. Can never remember which one to use. Tedious, especially state return which you barely help with yet charge extra to file?

The state returns--at least VA and CA--produce inaccurate results. CA fails to create accurate forms although the end amount of tax seems correct for non-resident returns. VA does not handle deduction for long term care correctly. It asks for premiums for each spouse and then only uses of them. VA instructions indicate that both are deductible.

I have used Turbo tax for many years and in the past have found it great to use to file my return. This year it was a disaster. I'm a retired CPA and now have mainly investment income. I found that part of the input hard to use. It was my understanding that I would receive e-filing of one state. I had to pay to get my return to e-file. I didn't realize my return didn't e-file until I never received a notification from my state. And my filing instructions reported that the return did e-file. Don't know if I will used it next year.

There were errors on the import of 1099 from our broker which we did not notice until we reviewed the 1040 by hand. Result ed in a ($200,00) capital loss which would have not been carried forward had we not noticed it. Expensive goof with no noticeable error

this year I had a trouble with the updates. Don't know weather its Windows 11 or you, the updates took forever to complete. one night i went to bed and in the morning the update had a error message. so I updated again and it went thru. Had to ask ChatGPT how to enter my IP pin, I used the desktop version.

Sometimes it's too difficult to use the search function and find where to go into the program to change numbers that are not correct. Also, your glitch back in around 2021 or 2022 where my carryforward short term capital gains doubled from the correct amount (this is a glitch you gus apparently know about), caused me a lot of hours last night trying to figure out if my AMT carry over was really zero or not. Using AI I found an explanation of that issue plus a good discussion about how short term capital losses should count against my AMT this year and so I, through hours of work, reduced my taxes by $65,000 by finding the error caused by Turbo Tax and fixing it in my Federal Tax form and CA tax form, but it caused my a lot of pain, anguish, and lack of sleep.

Very good, however, the first time I used the 2025 Premier turbo tax version, it didn't lead me to the Form only part right away. I had a hard time preparing other taxes for my family and friends. It appeared the 2025 turbo tax was only limited to my taxes. I didn't purchased t the software to do only my taxes, it was for me, my family and friends.

I enrolled in the live support. But it took me 3 times to get a person that helped me with my situation on RMD's with precious metals - using the option that you could pay from another IRA account so you didn't have to sell your metals to pay the RMD. (turbo tax software does not allow you to identify you are using one IRA to pay other RMD re4quirements. Austin was very helpful by saying that I could add a note explaining this. (hope this works).