This is my third year using Turbo Tax, each year becomes easier and faster to complete my return. The software is great and covers EVERYTHING in a very easy to navigate and understand manner. But, what makes me so comfortable using Turbo Tax is if I have any questions their customer support is second to none! Every representative I've spoken with has been VERY knowledgeable, friendly and extremely patient with me. I feel confident my returns (Fed & State) are done accurately while getting me the best refund possible. Using Turbo Tax is a great experience, wouldn't have thought I would ever use those words regarding doing my taxes!! Thanks Turbo Tax for making a great product and hiring such friendly patient representatives and training them so well!!

The user interface in this year's program was obviously a major re-write: it had more bugs and an ant hill. In past years I began entering data in late February or early March, and finished after 3 or 4 days work. This year required more than a month of calendar time, much of which was spent searching for bug work-arounds. Some examples: The "Edit" and "Delete" buttons on investment data entry screens were colored dark grey, and presented on a very slightly lighter grey background. I discovered them only by accident; they're almost invisible. I have used 3 methods for paying federal taxes: (1) by paper check with my return, (2) quarterly estimated tax payments, and (3) withholding tax funds from distributions from investment firms. When figuring my outstanding tax due for this year, Turbo Tax recognized only two of those sources as tax payments, leaving a large "obligation" of overdue taxes. This snafu was typical of many of the bugs I encountered: if I quit Turbo Tax for 2 or 3 days and then updated the software, the bug had been fixed.

I've used TurboTax since the 1990s, and it gets better each year. The interface is easy with their 'walk me through' method, or you can just go straight to the forms that you want to work on. The calculations are guaranteed, and support is available for questions online. Filing online is quick, secure, and easy. All I need to do is make sure I've got all my information ready to start. If I'm missing something, I can flag that item to return to later.

Software not as friendly to user inputs as prior years. On Form 1040, there is no way to apply refund to next year's tax. Only check or direct deposit are available. Line 37 to apply refund to next year is not an option. All I could do is edit in Acrobat and delete line 35a and manually enter into line 36. Prior year's software was much more user friendly. Who did you hire to mess up a good version?

I've used TurboTax since its inception and have always given it 5 stars, but this year is a breaking point. The software has become increasingly unstable, with constant errors and failures when downloading financial data, only for support to claim 'it's not our website.' Worse, the decision to terminate ItsDeductible (mid tax year!) is the final straw. For decades, that tool made TurboTax worth the premium price; without it, there is no reason to stay. It is genuinely difficult to walk away after all these years, but the program has simply lost its way.

Difficult experience, it has not improved for years. I am still unable to apply part of refunds for next year. Paid over $100 for program and will not pay another $60 dollars for someone to explain what should be and used to be simple and straight forward. Even trying to submit this complaint is hard. Still can not submit as someone else has used my nickname of Dissatisfied Customer.!!!! Hope third time is charm as still can not submit complaint.

Overall I like using TurboTax and how it walks you thru income and tax categories. The only reason I didn't give 5 stars is because it kept creating an error 2 years in a row on a W-2 import of a US based company wanting a selection of which foreign country it was from. The returns couldn't process until I deleted the import and manually entered the information instead.

I have used TT for 20 years and am comfortable that the return is accurate and complete. I have. only two issues, 1. The initial downloading and finding the form and setting uo with last years data etc. is always a hassle. Probably operator error, but still a problem. 2. The availability of support is a problem. Excellent help, but hours of hassle again to get to a real person. Even paying the $50 for special service did not eliminate two calls of each over an hour to reach help.

The app does not make it easy to pay state income taxes. For example, after filing and during filing, there is no option to make a payment from within the app to the state, just a short message directing to some 3rd party website that accepts payments for the state.

I normally input data using the "Choose what I work on" menu. Just before filing, I check my work with the "Walk me through everything" script. Unfortunately, I had already filed before I noticed that the software had dropped my "5695 Residential Energy Credits" form from the package. I have a before printout, so I did not imagine this. I remember this sort of thing happening in the past as well. There seems to be a discrepancy between the two input methods. Thought you should be aware of this and warn the user. Thank you.