We are really sorry to hear you had this experience with our Tide PODS Free & Gentle Laundry Detergent Pacs. It must upsetting that the product did not clean well enough and also caused such effect on your daughter health. We appreciate you providing us with this feedback, but this is definitely not the type of experience we want you to go through. Please know, safety is our top priority, all our products are thoroughly evaluated to be safe when used as directed, so this is not what we would expect. Please contact us at (800) 879-8433 so we can learn more about this situation and take care of you. Your satisfaction is highly important for us at Tide.

We are really sorry to hear you had this experience with our Tide PODS Free & Gentle Laundry Detergent Pacs. It must upsetting that the product left residue on the clothing. We appreciate you providing us with this feedback and positive comments on it, but this is definitely not the type of experience we want you to go through. Improper dosing and placement of detergent can cause residue on fabrics, while oversized loads hinder detergent dissolution and water circulation. For high-efficiency machines, maintain specific fill levels based on the cycle: a hands gap for normal cycles, 60% for synthetics, and 40% for delicate and quick cycles. Low water pressure can also impact washing. Always follow dosing instructions and verify pod compatibility with newer machines, which may use less water. Please feel free to contact us at (800) 879-8433 so we can take care of you. Your satisfaction is highly important for us at Tide.