We are really sorry to hear you had this experience with our Tide PODS Free & Gentle Laundry Detergent Pacs. It must upsetting that the product did not clean well enough and also caused such effect on your daughter health. We appreciate you providing us with this feedback, but this is definitely not the type of experience we want you to go through. Please know, safety is our top priority, all our products are thoroughly evaluated to be safe when used as directed, so this is not what we would expect. Please contact us at (800) 879-8433 so we can learn more about this situation and take care of you. Your satisfaction is highly important for us at Tide.

Hi Lenora! We are absolutely delighted to hear you are enjoying Tide PODS Free and Gentle Laundry Detergent Pacs. It is truly wonderful to know you are pleasantly surprised by the powerful cleaning performance, all without any added fragrance.

We are so proud to hear that Tide PODS Laundry Detergent, Free & Gentle, is your unbeatable choice for keeping your laundry spotless, Rebecca! Not only does it deliver a powerful clean that tackles stains effectively, but it is also gentle on sensitive skin, free of dyes and perfumes, and pH balanced to prevent irritation. With built-in pre-treaters, it works seamlessly in all washing machines and water temperatures—even cold water—dissolving completely without leaving any irritating residues. Recognized by dermatologists and the Eczema Society of Canada, it is designed to care for your skin while giving you the trusted clean Tide is known for. Thank you for making Tide Free & Gentle your laundry essential!

We appreciate your straightforward feedback! You are absolutely right – a detergent's job is to clean, and we are glad Tide PODS Free & Gentle is delivering on that promise consistently. That reliability is what counts! Thanks for your support and your feedback which is really important for us!