Kelly, we are truly sorry to hear that our Tide PODS Free & Gentle Laundry Detergent did not get your clothes clean and that you had to rewash them, even after trying three pods in a medium load. This is certainly not the powerful clean we want you to experience, especially from a product designed for sensitive skin. Our Tide PODS Free & Gentle are specially formulated to combine concentrated detergent, powerful stain removers, and color protectors, all without dyes or perfumes. They are rigorously tested to deliver exceptional cleaning in all machines and even in cold water. Your satisfaction is incredibly important to us, and we are eager to understand what happened. Please contact us at 1-800-879-8433. We would be very grateful to learn more about your specific experience so we can assist you.

We are really sorry to hear you had this experience with our Tide PODS Free & Gentle Laundry Detergent Pacs. It must upsetting that the product left residue on the clothing. We appreciate you providing us with this feedback and positive comments on it, but this is definitely not the type of experience we want you to go through. Improper dosing and placement of detergent can cause residue on fabrics, while oversized loads hinder detergent dissolution and water circulation. For high-efficiency machines, maintain specific fill levels based on the cycle: a hands gap for normal cycles, 60% for synthetics, and 40% for delicate and quick cycles. Low water pressure can also impact washing. Always follow dosing instructions and verify pod compatibility with newer machines, which may use less water. Please feel free to contact us at (800) 879-8433 so we can take care of you. Your satisfaction is highly important for us at Tide.

Hello! We’re sorry to hear about the rash you experienced. Please know that safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. Please contact us at (800) 879-8433 so we can learn more about your situation and assist you further.

We truly appreciate your loyalty to Tide, and we're glad you've found a detergent that works well for your daughter, but we're certainly sorry to hear about your recent experience. The PODS™ are designed to dissolve completely, so in order to learn more to share with our Quality Team and provide some troubleshooting tips, please give us a call at (800) 879-8433.