Hi Justin. We sincerely apologize that this has been your experience, as this is not the Jetson experience we aim to deliver. We want to help! If you will, please respond to the PM we sent you yesterday so that we can further assist.

Dear Valued Customer,Thank you for taking the time to share your feedback regarding your recent experience with our product. We sincerely apologize for the inconvenience you encountered, and we appreciate your input as it helps us improve our product quality and services.If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out to us at our toll-free number, 1 (844) 585-7462. Our customer service team is available to assist you from 9 AM to 5 PM EST.Thank you once again for your valuable feedback.Best Regards, Customer Service Team at Jetson

We apologize for the experience you've had. We'd be happy to help you with your Jetson. Your Jetson is covered by a one-year limited warranty. Please email us at reviewresponse@ridejetson.com so we can look into this further.

We apologize for the experience you've had. We'd be happy to help you with your Jetson. Your Jetson is covered by a one-year limited warranty. Please email us at reviewresponse@ridejetson.com so we can look into this further.

Dear Valued Customer,Thank you for bringing this matter to our attention. We sincerely apologize for the experience you’ve had with your Jetson Crush Light-Up JetKart Hoverboard Combo. We take product quality and customer satisfaction seriously and stand behind our products with a standard warranty.We are committed to resolving this issue as quickly as possible. Please reach out to us at your earliest convenience by calling our toll-free number at 1 (844) 585-7462 between 9 AM and 5 PM EST or emailing us at help@ridejetson.com. Kindly refer to Angela, who will personally assist you in finding a resolution. We appreciate the opportunity to make this right.Best Regards, Customer Service Team at Jetson

We are so happy to hear that your kids are loving their Remix Combo! We also truly appreciate the five-star review! The super cool lights and Bluetooth compatibiiity of the Remix make this combo so much fun! We hope you all continue to enjoy it for many more fun rides to come! Ride electric, ride Jetson!

Thanks for taking the time to leave a 5-star review! We are so happy to hear that you are enjoying your Remix Combo for the price you got it! The lights are such a great feature. Keep making moves!

Thanks for the 5-star review! We are so glad to hear your son loves his Remix Combo! Keep making moves!

Thanks for leaving a 5-star review! We're so glad to hear you think the Remix is an excellent product. Keep making moves!