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Customer reviews for Jetson Crush Light-Up JetKart Hoverboard Combo for
Jetson Crush Light-Up JetKart Hoverboard Combo
3.9 out of 5 stars
stars
246 ratings116 reviews
  1. 5 stars63% (156)
  2. 4 stars9% (22)
  3. 3 stars5% (12)
  4. 2 stars4% (11)
  5. 1 star18% (45)

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Showing 1-10 of 116 reviews
Jan 6, 2023
Reviewer name: AP
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Remix hoverboard go kart a BLAST!

The kids looooove these! 8 yo girl, 10 yo boy- they zoom, so the kids are in full helmets, knee pads and elbow pads. Battery life is hood and they enjoy Bluetooth tunes.

Helpful?0W09GTB3BX8T13879417082
reply from Jetson Bike

Thanks so much for the awesome five-star review! We're thrilled to hear that your kids are loving their Remix Hoverboard/Jetkart Combo! We really love the super cool lights and Bluetooth compatibility of the Remix! Here's to hoping they get to enjoy many more fun, music-filled rides to come! Ride electric, ride Jetson!

Dec 27, 2022
Reviewer name: Jojo
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Glow rider

This hover and ride board is one of the best gifts I bought for my grandson. He can’t stop using it. Colors, lights, and is full of fun play!

Helpful?0W09GTB3BX8T13879417082
Jan 17, 2023
Reviewer name: Becky
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great product

Built strong, easy to assemble, child loves it!!

Helpful?0W09GTB3BX8T13879417082
Dec 27, 2022
Reviewer name: Sam
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

The Whole Family Wants One

Our grandson loves this. It even has blue tooth so you can hook up to music. Runs great, lights up, you do have to put it together though. We ordered another one for our other grandson who also loved it. It holds up to 220 lbs and goes up to 9 mph. Highly recommend.

Helpful?0W09GTB3BX8T13879417082
reply from Jetson Bike

Amazing! Thanks so much for your kind five-star review! We're so glad your grandkids are loving their Jetson Remix Jetkart Combos! The super cool lights and Bluetooth compatibility make this Jetkart Combo stand in a class by itself! It's truly an amazing ride! Ride electric, ride Jetson!

Jan 26, 2023
Reviewer name: Quan
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Wheel quality is not good

Wheels break easily when I run in the yard

Helpful?0W09GTB3BX8T13879417082
reply from Jetson Bike

Thanks for bringing this to our attention. We do not want our Jetson family to experience these issues, so if you're in need of any assistance whatsoever, please reach out to us directly at reviewresponse@ridejetson.com so that we can help. Thanks for reaching out to Jetson!

May 3, 2023
Reviewer name: Momto7and10
4 out of 5 stars
4 out of 5 stars review

Hoverboard is really fun.The go kart handle broke!

We bought two this past Christmas (Dec 2022) and we are finally using the go carts since it’s warm enough now and my kids love it. Just today (May 2023) the handle broke on my sons cart mid use and it caused him to swear and almost crash. He’s 7 and I was supervising and I couldn’t understand how this thing broke off. We can’t reattach it. I called jetson but no one answered after waiting 40 mins. Then I opted for a call back and I haven’t received a call back disappointedly. I tried the chat feature online but the button doesn’t work. I am panicking we are stuck with a non /defective product, out of the investment we made into it and a disappointed little boy. I will reach out to Sam’s but I am afraid they can’t exchange it since it’s not in stock. I hope Jetson will reach out to me. Thank you.

Helpful?0W09GTB3BX8T13879417082
reply from Jetson Bike

Hi there. We sincerely apologize that this has been your experience, as this is not the Jetson experience we aim to deliver. We want to help! Please reach out to us directly at reviewresponse@ridejetson.com so that we can better assist you!

Jan 30, 2023
Reviewer name: bski
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

If it's on sale or Clearance go for it.....

This is better as a hover-board than a go-kart. I am 5'11 and 165lbs and it will move me on down-hill or flat terrain. However even very small inclines it will slow down and stop (in go-kart mode). My 60lb kids have no problems with it though. And if one of them is on my lap, the thing won't move at all. I don't think there is 500 watt power (250x2 watt motors in there). I have a 500 watt (x1) motor on my CrazyCart XL and the power is not comparable. To be fair, if it had the same power (they both CLAIM the same power, which is why i'm writing this) this would be a very dangerous toy. The lights on the wheels and especially the seat are cool...and on the seat i would even say mesmerizing. I also have a Razer hover-board and it feels more refined. This one may have move power (the Razer is rated at 250 watt total) but my money is on the Razer having more power by my experience (if that's important to you). Otherwise this does normal Hover-board stuff. The speaker is loud, but mono-tone. And the Go-Kart is very cool, if gimmiky. The kids like it. As with all hover-boards getting used to it outside is difficult. Small pebbles nearly throw you off, as do sidewalk cracks. This is fun, but if it's a choice between this and a scooter (or similar) i'd go with a scooter over a hoverboard (any of them).

Helpful?0W09GTB3BX8T13879417082
reply from Jetson Bike

Thank you for the feedback. The weight limit for the Remix is up to 220 lbs. The more weight of the rider, the slower the device will go. The lighter the rider, the faster the device can go. We're glad that your kids enjoy their Jetson! Happy riding!

Dec 26, 2024
Reviewer name: UpsetParent84
1 out of 5 stars
1 out of 5 stars review

Complete Ripoff! Sam's should be ashamed

This is a two part review with a recap at the bottom. First a product review: So I didn't look at reviews before buying this item. Just saw it in the store and was fooled by the pretty lights. My daughter tried to load one in the cart every time she was at the store because she wanted one so bad. So I bought one during a sale in December and hid it for Christmas. Christmas Eve I plugged it in and put the cart together. Was a little worried when the light said it was fully charged the first time I plugged it in. Well. It's dead on arrival. It says fully charged yet will not come on at all. There is a light on the charger and on the board that have different displays if the item is charging or not, and both lights indicate that it is fully charged. I can get it to say Power On if I am hitting the button at the exact second I pull the charger, but even that only sometimes and it IMMEDIATELY dies. So after a long Christmas day of a sad child, I called Jetson. They have a bright red sticker that says to call and not return to the store. Jetson basically said, oh, we shouldn't have that sticker on there. You have to take it back to the store. I asked about their Warranty. They explained that there is a 1 year limited warranty but only after 30 days. For 30 days it has to go back to the store for a complete replacement. I had talked with the store and they didn't have any and he explained that he did not see that they had any replacements available for this item so since it is a Sam's exclusive, they would have to handle the swap. Now a Sam's Club Service Review: This might be the most disappointing part. I've been a Sam's member for 17 years. A Plus member for as long of that as I can remember. I've returned maybe 3 things in that time. Maybe it's because I haven't returned items that I wasn't aware of how bad the "service" is at Sam's. Every store shows no stock. I called the local store where I bought the item. They didn't have the item. I explained that it showed available for shipping. She explained that the online was different and that they could only help me with a refund or an exchange in store and that the store had none on order and likely wouldn't get this type of items until next Christmas. She surprisingly had all of this information handy right away. When I asked her about the order information, she explained that she had 2 of these returned dead today already so she had looked at it a few minutes earlier. She told me that another store about and hour away showed to have a few even though the app disagreed. I called the other store. They explained that they do have 2 of them in stock and that I could come down and exchange the item, but since it was bought at another store, I would have to pay the difference between the price I paid on the sale, and the now current price at their store. While it was only around $40, it's appalling. I asked if they could confirm that the item was there and unopened and she said that they couldn't due to being busy but that I could drive there and someone would go pull it if they have it. Again, this is a 45 mile drive each direction. Showing 2 in stock, updated 24 hours earlier, with 1 being the display, I just don't feel confident with spending 3 hours on a chance and still having to pay almost what the online price is to have it shipped to my house for free. I bought this item on a weekend sale during the holidays. For an exchange on a item that I received completely non functional, the price I paid at another store and the price that it is now should not make any difference. It was 13 days different. Not months. There is no wear on the item. Further, my store SHOULD be able to have one shipped to my house to honor their warranty. I will for sure be avoiding Sam's Club electronics purchases during the holidays going forward since you might get a good deal, but you might get a complete dud and no support or a hugely inflated price to replace. To recap. Don't buy a Jetson hoverboard. This is the brand that caught fire for their high powered units. This unit from what I can read would have been a huge let down even it if had run. It arrived completely dead and no-one will support it even directly out of the box. There are better brands out there for similar prices. Get something better. Maybe it won't be as flashy, but the strobing lights are just a decoy to the subpar build. There were 2 returned to my local store on the same day I called, with all of them being non-functioning. If you do decide to buy electronics at Sam's during the holidays, make sure you test it while it's still on sale or in stock, otherwise buy from another company because they are not standing behind what they sell. The online customer service was useless and the idea that the stores won't honor other stores purchase prices is absolutely ridiculous. This is a corporate chain, not a group of franchise locations.

Helpful?0W09GTB3BX8T13879417082
reply from Jetson Bike

Dear Valued Customer,Thank you for bringing this matter to our attention, and we sincerely apologize for the experience you’ve had. We understand how frustrating it must be to receive a non-functional product, especially during the holidays, and we truly regret the inconvenience this has caused. We are committed to ensuring that every customer is satisfied with their purchase and experience.Please contact us at your earliest convenience by calling our toll-free number at 1 (844) 585-7462 between 9 AM and 5 PM EST, or by emailing us at help@ridejetson.com. Kindly refer to Angela, who will personally ensure this matter is resolved to your satisfaction.Again, we apologize for the trouble and look forward to assisting you.Best Regards, Customer Service Team at Jetson

Jan 20, 2023
Reviewer name: Jessica
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Did not receive

Ordered before Christmas was suppose to be here by the 21st then the 23rd and then if didn’t come at all called for a refund and was told it would take a few days to get my money back so wasn’t able to get my son a new present to replace the one that didn’t come.

Helpful?0W09GTB3BX8T13879417082
reply from Jetson Bike

We are so sorry to hear about this experience and want to do everything we can to assist! If you still did not receive your refund yet, please reach out to us at reviewresponse@ridejetson.com and we can look further into this to see if there are any other options.

Jan 16, 2023
Reviewer name: Disappointed
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Dies and stops though it says it’s fully charged

Status never shows that recalibration was successful. Also won’t stay charged. Even though it has been charged overnight or for many hours and has a green light, it stops dead after 2 minutes and my grandson falls forward and wrecks. He has had a sharper image one for several years and rides it like a professional. It still works great. We had gotten this one for his sister but it is getting returned.

Helpful?0W09GTB3BX8T13879417082
reply from Jetson Bike

We are sorry you're having this issue with your remix. we would be happy to help get you riding. Please reach out to us at samsclubsupport@ridejetson.com so we can further assist you.