Jetson Crush Light-Up JetKart Hoverboard Combo

This hover and ride board is one of the best gifts I bought for my grandson. He can’t stop using it. Colors, lights, and is full of fun play!

This is a two part review with a recap at the bottom. First a product review: So I didn't look at reviews before buying this item. Just saw it in the store and was fooled by the pretty lights. My daughter tried to load one in the cart every time she was at the store because she wanted one so bad. So I bought one during a sale in December and hid it for Christmas. Christmas Eve I plugged it in and put the cart together. Was a little worried when the light said it was fully charged the first time I plugged it in. Well. It's dead on arrival. It says fully charged yet will not come on at all. There is a light on the charger and on the board that have different displays if the item is charging or not, and both lights indicate that it is fully charged. I can get it to say Power On if I am hitting the button at the exact second I pull the charger, but even that only sometimes and it IMMEDIATELY dies. So after a long Christmas day of a sad child, I called Jetson. They have a bright red sticker that says to call and not return to the store. Jetson basically said, oh, we shouldn't have that sticker on there. You have to take it back to the store. I asked about their Warranty. They explained that there is a 1 year limited warranty but only after 30 days. For 30 days it has to go back to the store for a complete replacement. I had talked with the store and they didn't have any and he explained that he did not see that they had any replacements available for this item so since it is a Sam's exclusive, they would have to handle the swap. Now a Sam's Club Service Review: This might be the most disappointing part. I've been a Sam's member for 17 years. A Plus member for as long of that as I can remember. I've returned maybe 3 things in that time. Maybe it's because I haven't returned items that I wasn't aware of how bad the "service" is at Sam's. Every store shows no stock. I called the local store where I bought the item. They didn't have the item. I explained that it showed available for shipping. She explained that the online was different and that they could only help me with a refund or an exchange in store and that the store had none on order and likely wouldn't get this type of items until next Christmas. She surprisingly had all of this information handy right away. When I asked her about the order information, she explained that she had 2 of these returned dead today already so she had looked at it a few minutes earlier. She told me that another store about and hour away showed to have a few even though the app disagreed. I called the other store. They explained that they do have 2 of them in stock and that I could come down and exchange the item, but since it was bought at another store, I would have to pay the difference between the price I paid on the sale, and the now current price at their store. While it was only around $40, it's appalling. I asked if they could confirm that the item was there and unopened and she said that they couldn't due to being busy but that I could drive there and someone would go pull it if they have it. Again, this is a 45 mile drive each direction. Showing 2 in stock, updated 24 hours earlier, with 1 being the display, I just don't feel confident with spending 3 hours on a chance and still having to pay almost what the online price is to have it shipped to my house for free. I bought this item on a weekend sale during the holidays. For an exchange on a item that I received completely non functional, the price I paid at another store and the price that it is now should not make any difference. It was 13 days different. Not months. There is no wear on the item. Further, my store SHOULD be able to have one shipped to my house to honor their warranty. I will for sure be avoiding Sam's Club electronics purchases during the holidays going forward since you might get a good deal, but you might get a complete dud and no support or a hugely inflated price to replace. To recap. Don't buy a Jetson hoverboard. This is the brand that caught fire for their high powered units. This unit from what I can read would have been a huge let down even it if had run. It arrived completely dead and no-one will support it even directly out of the box. There are better brands out there for similar prices. Get something better. Maybe it won't be as flashy, but the strobing lights are just a decoy to the subpar build. There were 2 returned to my local store on the same day I called, with all of them being non-functioning. If you do decide to buy electronics at Sam's during the holidays, make sure you test it while it's still on sale or in stock, otherwise buy from another company because they are not standing behind what they sell. The online customer service was useless and the idea that the stores won't honor other stores purchase prices is absolutely ridiculous. This is a corporate chain, not a group of franchise locations.