Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Jetson Crush Light-Up JetKart Hoverboard Combo for
Jetson Crush Light-Up JetKart Hoverboard Combo
3.9 out of 5 stars
stars
246 ratings116 reviews
  1. 5 stars63% (156)
  2. 4 stars9% (22)
  3. 3 stars5% (12)
  4. 2 stars4% (11)
  5. 1 star18% (45)

Member photos

  • +3 images
Sort by |
Showing 11-20 of 116 reviews
Dec 31, 2022
Reviewer name: Johnny
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

A waste of money

It’s called a jetkart+all-terrain hoverboard but it literally can barely take off under its own power with a 40 pound rider . I bought three of these and my grandkids would rather ride there two year old hoverboard. Don’t waste your money unless you just want a Bluetooth speaker

Helpful?0W09GTB3BX8T13879417082
reply from Jetson Bike

Thank you for bringing this to our attention. At Jetson, we take customer concerns and issues seriously. Please reach out to us at reviewresponse@ridejetson.com and we can look further into this to see if there are any other options.

Dec 31, 2022
Reviewer name: Jonathan
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Two broken, right out of the box

Our daughter opened one on Christmas morning, and when trying to assemble it, noticed the seat had a manufacturing defect and would not attach to the frame. It was literally the first assembly step out of the box. We returned it to our local Sam's Club on December 26 for the last one they had in the store. The second Jetson assembled perfectly. We plugged up the hoverboard to charge since it wouldn't turn on out of the box (we assumed it shipped with a dead battery). After 5 hours of charging, the charging light never flashed as the instructions indicated it would, and the hoverboard still wouldn't turn on when unplugged. While plugged into the wall, we were able to power on the hoverboard, but as soon as the plug was removed, it would immediately die. Our 8 year old daughter has been great with understanding that sometimes things don't work right (even Christmas presents), but it is ridiculous that 2 of these arrived broken to us right from the factory. The first one was shipped to our home from the website, and the second came from the local store. Jetson customer service was some of the worst you can imagine. They are essentially trained to get you off the phone with zero assistance as they tell you how overwhelmed they are with calls and tickets. Clearly they have a quality issue, and it isn't just the products in the box. Save yourself the trouble.

Helpful?0W09GTB3BX8T13879417082
reply from Jetson Bike

Hi Jonathan. This is not the Jetson experience we aim to deliver. We want to fix this for you! Please reach out to us directly at reviewresponse@riedejetson.com so that we can review our options to get you back up and riding again soon. Thanks for reaching out to Jetson.

Mar 21, 2023
Reviewer name: Ashley
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect gift

We bought one went home kids loved it so we ordered another online and picked up next day. The only thing is the rating I think the smaller the better my old man weighs 200 and it will move but slowly and my seven year old weighs 50 lbs and it goes pretty good.

Helpful?0W09GTB3BX8T13879417082
reply from Jetson Bike

Thanks so much for the five-star review, Ashley! The Remix Combo is such a cool ride with its Bluetooth speakers and amazing light features! We're so glad your family is enjoying making moves on your Jetsons! Happy riding!

Nov 28, 2022
Reviewer name: MC
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Shipping Box Terribly Damaged

Not sure how well it works yet but the shipping box was terribly damaged. Hopefully it didn't damage the hoverboard. It is a present. Will update review when present is given. Shipping box too damaged to wrap.

Helpful?0W09GTB3BX8T13879417082
reply from Jetson Bike

Hi there. We are so sorry to hear that your Remix Combo was delivered with a damaged box. This is not the Jetson experience we aim to deliver, and we want to help make this right! If there is an issue with the product once it's opened, please let us know by contacting us directly at reviewresponse@ridejetson.com. We're happy to help. Thanks for reaching out to Jetson and bringing this our attention.

Jan 17, 2023
Reviewer name: Ashley
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

No complaints, son loves it!

Works great for my adolescent son, but is sturdy enough for adults. He’s a little small for the foot pedals when using the kart, but puts his feet on the center rail until he grows into the pedals. Battery lasts for a long time, no issues.

Helpful?0W09GTB3BX8T13879417082
reply from Jetson Bike

Hi Ashley! Thanks so much for the five-star review! We're so glad that both your son and the adults are loving the Remix hoverboard/jetkart combo! The Bluetooth compatibility and super cool light design on this jetkart combo truly make it stand out above the rest! We hope you all enjoy it for many more years to come! Ride electric, ride Jetson!

Apr 7, 2023
Reviewer name: Sha welch
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

handles brake easy

the go kart attachment isn't durable. it should've been made with a more reliable material not hard plastic. my son is 8, it took him to pull the handle to hard and the side of the handle cracked and broke off.

Helpful?0W09GTB3BX8T13879417082
reply from Jetson Bike

Thank you for bringing this to our attention. At Jetson, we take customer concerns and issues seriously. Please reach out to us at reviewresponse@ridejetson.com and our Support Team can further assist you with your Remix Combo.

Feb 5, 2023
Reviewer name: Scooter
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not Good

The cart barley works when the light/sound cord is connected. However, the cart is not much better without the cord connected. My kids have said that the seat is uncomfortable and it’s hard to maneuver.

Helpful?0W09GTB3BX8T13879417082
reply from Jetson Bike

We sincerely apologize that this has been your experience, and we'd love to help turn this around for you! If you will, please reach out to us directly at reviewresponse@ridejetson.com so that we can review our options.

Dec 10, 2024
Reviewer name: Brenda78
1 out of 5 stars
1 out of 5 stars review

DO NOT WATE YOUR MONEY

DO NOT BUY THIS IT WAS A ONE TIME USE AND BROKEN! My son got this last year for xmas we charged it , it worked but he was too small for it. We used it for the first time yesterday for 20 min or so the battery died we charged it overnight and in the morning it would not work and kept non stop beeping. we reconfigured it according to the MFR. They were not at all helpful! Waste of time and money!! The answer I got was too bad so sad it's a 90 day warranty so we can't help you. they offered a 10% discount off of their JUNK. keep in min they sell this for 2x the price sams does! I am going to see if same will at least stand behind the hunk of crap we received

Helpful?0W09GTB3BX8T13879417082
reply from Jetson Bike

Dear Brenda,Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating this situation must be, and we are committed to ensuring that every customer is satisfied with their purchase and experience.We want to resolve this issue as quickly as possible. Please contact us at your earliest convenience by calling our toll-free number at 1 (844) 585-7462 between 9 AM and 5 PM EST, or by emailing us at help@ridejetson.com. Kindly refer to Angela, who will personally ensure this matter is resolved to your satisfaction.Once again, we truly apologize for the frustration caused and appreciate your patience as we work to address your concerns.Best Regards, Customer Service Team at Jetson

Feb 21, 2023
Reviewer name: CP
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Birthday gift would not hold a charge

My 9 year old son was able to assemble it himself, and he loved it at first. It rode great on smooth flooring inside. It rode ok on the road outside, but much slower. It does not like gravel nor dirt. Once the initial charge ran out, the item would not charge. We tried multiple outlets, and we left it on charge for two days straight one on of those outlets. The second he tried to ride it, it stated the battery was low. We returned it for a full refund, and customer service was great about it.

Helpful?0W09GTB3BX8T13879417082
reply from Jetson Bike

Hi CP. We sincerely apologize that this has been your experience, as this is not the Jetson experience we aim to deliver. If you're still in need of assistance, please don't hesitate to reach out to us directly at reviewresponse@ridejetson.com so that we can help!

Feb 20, 2023
Reviewer name: Dawn
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Junk!!

Already broken. Push button start does not work.

Helpful?0W09GTB3BX8T13879417082
reply from Jetson Bike

Oh no! That's definitely not good for your ride! We want to help! Please reach out to us directly at reviewresponse@ridejetson.com so that we can look into our options.