We're so thrilled that you're loving the Remix Combo! It really is fun for the whole family with the super cool light design and Bluetooth compatibility! We truly appreciate your review, and we hope that you all enjoy the Remix for many more fun, music-filled rides to come! Keep making moves!

Hi Patricia, we apologize as this is not the experience we aim to deliver. We'd be happy to help you with your Jetson. Your Jetson is covered by a one-year limited warranty. Please email us at reviewresponse@ridejetson.com so we can look into this further.

Thanks for the 5-star review! The lights are such a great feature on the Remix Combo! We are glad you are enjoying your Jetson! Happy riding and keep making moves!

We're sorry to hear about this. The Remix battery should last up to 12 miles on a single charge. Please reach out to us at reviewresponse@ridejetson.com and we can look further into this to see if there are any other options.

Hi Amanda, the recommended charging time for the Remix is up to 4 hours. Lithium batteries tend to die out from being overcharged (overnight) or if they are undercharged. Please reach out to us at reviewresponse@ridejetson.com and our Support Team can take a deeper look.

We're hoping the Remix is a great Christmas gift this year! Happy riding!

We're terribly sorry that this has been your experience, as this is not the Jetson experience we aim to deliver! We see that you already returned your Jetson to Sam's club, but if you're ever in need of our assistance in the future, please don't hesitate to reach out to us directly at reviewresponse@ridejetson.com--we're happy to help!