Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator forMember photos
Great product at reasonable prize
[This review was collected as part of a promotion.] Great for mid size fridge needs; no issues with cooling. great looks. very satisfied with purchase though a bit higher than other brands of same specs
Hi! We’re glad to hear your LG Refrigerator is hitting the mark for your mid‑size needs. Great looks, reliable cooling, and overall satisfaction — that’s exactly the kind of experience we love seeing. Even with the price sitting a bit higher than similar models, it’s awesome knowing the performance and design are delivering real value for you! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James.
I'm very pleased with my refrigerator but make sure you get the extended warranty when by shelf broke they replaced it quickly and looks nice eas6 to clean
Hi, Lynette! Starting off with a quick smile! — love hearing your fridge has been a solid addition to the kitchen, and glad the shelf swap was handled quickly under that extended warranty. For any future assistance, you can always reach out to @LGUSSupport.^James
Verified Purchase
Great value, nice machine
Works great. You can adjust the freezer and refrigerator temperatures separately, which I find very useful. The machine looks like it will be easy to service if anything ever breaks. The electrical and mechanical panels on the back are removable and there's a wiring diagram stuck on there.
Stainless Steel and Efficient
[This review was collected as part of a promotion.] My old fridge died and we purchased this 1. I luv it! Its stainless steel and it looks great. I have the traditional freezer on top and I luv it! No bending for ice and frozen items. The fridge part has drawers that allow you to change humidity levels depending on what you put in them. The middle of the fridge has large shelves and the door has roomy shelves for tons of condiments and other items! Its totally quiet.
Hello, Kiya! Now that is what we call a total kitchen upgrade! We are absolutely thrilled to hear how much you are loving the sleek aesthetic, quiet performance, and accessible layout of your new setup. Engineering customizable storage zones that keep your fresh food in pristine condition is exactly what we aim for. For any assistance you might need with your refrigerator in the future, feel free to connect with @LGUSSupport. ^James
Verified Purchase
LG stainless steel 30" wide fridge
I would have given it 5 stars, but I am unhappy the doors don't automatically shut on their own. My previous 20 year old fridge did, and I was so used to it, that on several occasions I've walked away with leaving the door slightly ajar. I know, a habit to unlearn....
Thank you for such a genuine and charming review! We completely understand how switching from a refrigerator you used for 20 years can come with a few unexpected adjustments — those little habits become part of everyday life before we even realize it. It’s actually quite funny how something as simple as a self-closing door can stay so deeply ingrained after all those years! We’re glad to hear this was more of a learning curve than a major issue, and we truly appreciate you sharing such honest feedback in such a thoughtful way. Thank you again for choosing LG and for welcoming your new refrigerator into your home. Reviews like yours add such a personal touch and genuinely help others who may be making the same transition from an older appliance. If you ever need assistance, you can reach us at 1-888-542-2623 or via live chat or email here: https://www.lg.com/ca_en/support/contact-us/
Simple, Spacious, Nice Looking fridge
It's a very spacious and quiet refrigerator. I especially like the extra deep door shelves in both the freezer and fridge. It comes in very handy for wide items like milk jugs and ice cube trays. I only give it 4 stars because the top shelf in the fridge feels a little flimsy and I did see some display models in stores with cracked shelves. So far, mine is holding up though so I cannot complain too much. 4 stars.I am very happy with it's performance and styling. I don't need any extra bells and whistles.
We’re really happy to hear that you’re enjoying the spacious layout, quiet performance, and especially those deep door shelves—they really do make a difference for everyday storage convenience, so it’s great to know they’re working well for you. We also appreciate your honest feedback regarding the top fridge shelf. It’s reassuring to hear that yours is holding up well, and your observation is very valuable as it helps us continue to evaluate design and durability across our products. It’s wonderful to know the refrigerator is delivering the performance and styling you were looking for without unnecessary extras—sometimes simple and reliable is exactly what matters most. Thank you again for choosing LG and for sharing your experience with us. We truly appreciate it. If you ever need assistance, our LG CareQ Team is always happy to help via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/
Nice basic model.
Purchased a year ago online during covid pandemic supply chain challenge. I needed a fridge right away and settled on this one for brand and color (I really dislike stainless.) It seems to maintain temperature fine. If the space for your fridge is in a corner like mine (next to a wall), be aware that removing the shelves is difficult. They come out best if you can open the door beyond 90 degrees, something I can't do in a corner. The shelves hit the door and won't come out easily. Also be aware that the glass inserts of the shelves do not come off the frames so if you spill liquids and the liquids get under the glass, you will not be able to clean under the glass. My previous fridge had the glass simply sitting in the frame and the glass could be completely removed and cleaned on both sides. These shelves have the glass attached (glued?) permanently and do not allow for removal of just the glass for cleaning. There is now dry liquid under the glass that I can't clean. GROSS! Also, be aware that when you close the fridge door, the freezer door pops open briefly and if the slightest thing is gently pressing on the inside of the freezer door, it will not close and will allow the freezer to thaw. Also, you have to use a good amount of force to close the fridge door or it will not close all the way (See video: https://youtu.be/f0u3MG8RhhI. This platform only allowed for the attachment of one video so I'm adding the link to the second video here.) Too much force, freezer opens. Note enough force, fridge door doesn't close. It's sleek and functional, but these little "inconveniences" make me think twice about buying LG in the future without full vetting in person in the store.
Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your name and model # and we would be happy to troubleshoot the issue.^Sandy
Verified Purchase
My new LG fridge
Nice fridge & good value for the price. I love the fact that fingerprints don't really show on this fridge. It has a bigger freezer which means the rest of the fridge is a bit low. A little disappointed that there was no deli drawer and no alarm when the door is left open
We're delighted to hear that you're enjoying the refrigerator's value, appearance, and fingerprint-resistant finish. It's always wonderful to know when a product delivers the everyday convenience our customers are looking for, and we're especially pleased that the design has made a positive impression in your home. We also appreciate your honest feedback regarding the interior layout. While the larger freezer capacity is a feature many customers enjoy, we understand that it can affect the available refrigerator space and overall configuration. Your comments about the missing deli drawer and door-open alarm are equally valuable, as they help us better understand which features matter most to our customers when choosing and using their appliances. Feedback like yours plays an important role in helping us continue to improve future products and designs. Thank you for recognizing the strengths of the refrigerator while also sharing the areas where you feel there is room for improvement. Please contact our LG CareQ team at 1-888-542-2623, or via WhatsApp, live chat, or email at https://www.lg.com/ca_en/support/contact-us/ with your reference number CNN260616044713 if you would like to discuss your feedback further. Thank you for choosing LG and for being part of the LG family—we truly appreciate your support.
Verified Purchase
Fridge/Freezer configuration.
Having used the fridge for a while, we're thinking we should have gone with the bottom freezer model. We are finding there is a lot of stooping involved with getting things in and out of the fridge.
Thank you for sharing your honest feedback on your LTCS20020W. We appreciate you taking the time to share your experience after using the refrigerator for a while. We completely understand how day-to-day comfort and accessibility can make a big difference, especially when it comes to kitchen appliances you use constantly throughout the day. While we’re glad you chose LG, we can certainly appreciate your perspective regarding the layout and how a bottom freezer design may have better suited your preferences and routine. Feedback like yours is extremely valuable, as it helps provide real-life insight into how different refrigerator configurations work for different households and lifestyles. If you ever have questions about features, organization tips, or future appliance options, our LG CareQ team is available at 1-888-542-2623 or via live chat or email at https://www.lg.com/ca_en/support/contact-us/ Please use reference number CNN260508419201 when contacting us. We appreciate you taking the time to share your feedback.
LG
You guys give use one instead of a new one I happy with and you did want to exchange so I not happy with LG I even bought the extra insurance and for what. You guys to don't want exchange so I don't you LG I will get a different brand everything I have LG because I thought is good not
Hi. We appreciate you sharing your thoughts and rating regarding your LG Refrigerator, model LTCS20020S. We always aim to deliver dependable home appliances and exceptional product care for our customers, and we want to ensure your kitchen setup brings you complete satisfaction and reliability. To help optimize the day-to-day operation and cooling efficiency of your appliance, we recommend checking the door seals to ensure they are clean and sealing tightly against the cabinet, as a firm seal prevents warm air from entering and ensures consistent performance. We want to help ensure your kitchen setup operates perfectly and comfortably for your household. You can refer to this helpful link for reference if you are encountering cooling issues with your unit: https://m.youtube.com/live/c2GEZvlbtrQ?t=19s Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James