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Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
4.3 out of 5 stars
stars
1,665 ratings1,643 reviews
  1. 5 stars64% (1,059)
  2. 4 stars19% (310)
  3. 3 stars6% (99)
  4. 2 stars3% (54)
  5. 1 star9% (143)

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Showing 11-20 of 1,643 reviews
May 23, 2026
Ken E
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Happy purchaser

Really like our new fridge . Very quiet and spacious , lots of room for everything

Review from lg.com/ca
Helpful?1QJF566W4K0H13865023214
reply from LG CareQ

We’re thrilled to hear you’re loving your new refrigerator and already enjoying the quiet performance and spacious interior. Having plenty of room to keep everything organized while maintaining a peaceful kitchen environment really does make a difference day to day! It’s always exciting to hear when a new appliance fits so seamlessly into a home, and we truly appreciate you taking the time to share your experience with us. Thank you again for choosing LG! Our LG CareQ Team is always here for you at 1-888-542-2623 or via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/

Jun 16, 2024
Angry customer
1 out of 5 stars
1 out of 5 stars review

Fridge will not cool freezer will

This fridge is horrible I've noticed online that it keeps breaking for many people it broke for me after 4 or 5 months the freezer works but the bottom stops working it stops cooling the propellers or the fans whatever it's called make grinding sounds around the last month of it working the light inside the fridge works and wherever you would just the temperature it's broken the first light doesn't work the rest of the lights are on it's weird shouldn't be doing that I would never buy this fridge again once my warranty runs out income tax time comes I'm not getting this brand anymore I'm trying to add a picture where the lights is not turned on properly on the temperature settings

Helpful?1QJF566W4K0H13865023214
reply from LG Digital Customer Care

Hi there. Thank you for reaching us. I'm so sorry to hear that your LG LTCS20020S fridge has been giving you trouble and has stopped cooling properly. It's concerning to hear that the freezer is still working, but the bottom compartment is not cooling properly. The grinding sounds you mentioned are also a cause for concern.I understand that it's frustrating and inconvenient to deal with a faulty product, especially when it's supposed to be reliable and efficient. I can imagine how disappointing it must be to see the lights on the temperature settings not working properly, including the first light being dark.I want to acknowledge your concerns and apologize for the issues you're experiencing with your fridge. I'm going to do my best to help you resolve this issue as quickly as possible. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Feb 22, 2026
Bill
5 out of 5 stars
5 out of 5 stars review

Best refrigerator for the price

I'm surprised that this refrigerator only has a 4.3 overall review average. My experience has been nothing less than fantastic. I was looking for a refrigerator for a condo I am selling and didn't want to layout thousands of dollars. I'm not going to mention the brand, but the one I initially bought wouldn't cool to any lower than 44 degrees when set to its highest. This LG went to 38 degree when set to the middle of it's range along with a 0 degree freezer. Really impressive. It's also very quiet. While I'm writing this review I have to suggest bringing a product back that you discontinued years ago. The best TV I ever owned was your 3D model. It finally bit the dust and I wish that you would give some consideration to bringing it back.

Review from lg.com/ca
Helpful?1QJF566W4K0H13865023214
reply from LG CareQ

Thank you for sharing your experience with your LTCS20020S! We’re thrilled to hear it’s performing so well for your condo—reaching 38 °F in the fridge and 0 °F in the freezer, while remaining quiet, is exactly the reliable performance we aim for. It’s wonderful to know it’s exceeded your expectations and provided excellent value. We also appreciate your feedback about our past products, like the 3D TV you loved. While that model has been discontinued, customer input like yours is valuable and helps inform future product decisions. If you ever have questions or need assistance, our LG Canada support team is happy to help. You can reach us at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. ET. You can also connect through: • WhatsApp: https://www.lg.com/ca_en/support/contact/whatsapp • 💻 Live Chat: https://lg-chatbot.com • ✉️ Email: https://www.lg.com/ca_en/support/email Thank you for choosing LG and for sharing your feedback!

Mar 14, 2026
Gumpy
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

LG 20 Cubic Foot Top Freezer Refrigerator

Nice looking fridge. Hope it works and performs well

Review from lg.com/ca
Helpful?1QJF566W4K0H13865023214
reply from LG CareQ

Thank you for sharing your thoughts! We’re glad you like the look of your LG fridge and hope it continues to meet your expectations in performance. If you ever need assistance or have questions about your fridge, our support team is always happy to help: 📞 1‑888‑542‑2623 • https://www.lg.com/ca_en/support/contact-us/

Dec 11, 2025
Rich
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

New Stainless refrigerator

We are pleased with our purchase of the LG Stainless refrigerator.

Review from lg.com/ca
Helpful?1QJF566W4K0H13865023214
reply from LG CareQ

Thank you for sharing your positive feedback! We are delighted to hear you are pleased with your new LG LTCS20020S refrigerator and appreciate you choosing LG for your home.

Jan 6, 2022
Dr_Steve
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

OK Fridge, works fine so far...

[This review was collected as part of a promotion.] Our old 12 year old refrigerator suddenly died in early Oct 2021, so we had to buy a new one quickly. We loved the top rating of the LG brand refrigerators, and were looking for a new one of the same size as our old one. We would have preferred a different model with the freezer on the bottom, but due to supply chain issues, the ones that we preferred weren't available for up to 2 months. This model was available immediately, so we purchased it. It is the same size as our old one, but with a larger freezer compartment, which is at the expense of the fridge compartment. We find that things don't fit the same way as our old one. Tall bottles need to be stored on the doors instead. The door shelves are bigger, which we love.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Mar 23, 2021
menopausechick
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Finally, a big refrigerator!

[This review was collected as part of a promotion.] I bought this about three weeks ago because it was the biggest single-door fridge I could find that was also Energy Star certified. Our previous fridge was a small apartment sized one, so I was sick of everything being crammed in and not having enough room. But this one has ALL the room. It's great.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Apr 26, 2022
The Retired Sailor
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

My New Referigator

[This review was collected as part of a promotion.] I like the price. I like the size. I like the way the shelves are arranged. It appears to be built solidly. Best of all: it was NOT made in china. I recommend this brand and this particular model to anyone needing a reasonably priced refrigerator.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Apr 19, 2023
Joel Saints
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Loyal LG products fan

For many years we have been a loyal LG product fan. It all started when the company’s name is still Goldstar and transitioned to LG. They have the best refrigerator ever and the most impressive is the incredible ice maker. They make ice so fast and always ice container are full and enough even when we have big parties. You will never go wrong on an LG. We have 2 LG refrigerators now and this is the 3rd one for 23 years span.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from Social Media

We're blown away by your kind words! It's our pleasure to provide the best possible service to our customers, and we're glad this commitment was reflected with your experience using the LG Refrigerator. Thank you for giving us the chance to serve you. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly

May 15, 2021
Cactus68
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Clean, Basic, QUIET and Does the Job!

[This review was collected as part of a promotion.] I needed an economical refrigerator that looks good, has a lot of space, but wouldn't break the bank. I love how quiet this refrigerator is and how easy it is to see everything. You can store all of your big liquids on the door (2-Liters, Gallons of Milk) and still can room. I am very happy with this price and this purchase. My only (minor) issue is that although there are 2 drawers for fruits and veggies, there is no dedicated drawer for lunchmeat and cheeses. I solved with with a simple wire basket, and am completely happy. Thank you, LG!

Review from lg.com
Helpful?1QJF566W4K0H13865023214