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Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
4.3 out of 5 stars
stars1,656 ratings1,634 reviews
  1. 5 stars64% (1,056)
  2. 4 stars19% (308)
  3. 3 stars6% (97)
  4. 2 stars3% (54)
  5. 1 star9% (141)

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Showing 11-20 of 1,634 reviews
Oct 1, 2021
gretchen5205
1 out of 5 stars review

Verified Purchase

I am not at all impressed with the refrigerator no

I bought this refrigerator a year ago and not all all happy with most of its features. Every time I open the refrigerator the freezer door opens bit and I have to remember to shut the freezer or it forms ice crystals and I am told that is normal. I am 92 years old and it has not been normal in any other refrigertaor I have owned.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LGE Social Media

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane

Sep 30, 2022
J Moz
5 out of 5 stars review

Verified Purchase

Great Fridge

This was an emergency purchase, but I did do a quick research to make a wise purchase. I like that freezer & fridge have Independant controls. Size is perfect and has a great warranty. Energy efficient is a plus. No deli bin, no big deal - I just use a clear plastic storage bin.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Apr 16, 2022
PatJS
5 out of 5 stars review

Verified Purchase

Great product

[This review was collected as part of a promotion.] I purchase this refrigerator/freezer about a month ago. Very nice capacity and a lot of room to hold things. Runs very quiet. The door shelves are awesome. A lot of space and solid so nothing falls through the bottom. I would definitely recommend this unit.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Apr 7, 2021
TJ55
5 out of 5 stars review

Verified Purchase

It does the job!

[This review was collected as part of a promotion.] This is a great basic refrigerator. It works like it should! I like the smooth finish on the front. The refrigerator is deep, so I added plastic containers to hold small items to keep them from getting lost.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Oct 5, 2021
Go Irish
3 out of 5 stars review

Verified Purchase

Nice and quiet.

[This review was collected as part of a promotion.] I am enjoying this refrigerator but I see there could be a a few tweeks. My last refrigerator had room for more butter, so I wish it was probably a little more deeper and I miss three shelves on the door.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LGE Social Media

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane

Nov 2, 2023
L G 20 cu ft
5 out of 5 stars review

Verified Purchase

Upgrade to my Kitchen

[This review was collected as part of a promotion.] I like the design and finish on the appliance. Seems to be efficient, nice shelving and lower bins. I wish I would have requested a switch on the door hinges to the left side when facing the appliance. It was a very good choice overall!!

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Apr 6, 2023
MarkB212
3 out of 5 stars review

Verified Purchase

Freezer fan failed after 10 months.

Mostly happy with the refrigerator, works well enough, but the freezer fan failed after 10 months of use and had to be replaced. It was under warranty, so no charge, but still a nuisance and it wasn't cooling into recommended ranges. We were disappointed that the standard replacement part (the panel to which the fan is mounted) was not available and no ETA on a backorder. Fortunately, the fan itself was available and it came in the day after ordering. However, replacing it involved a fair amount of disassembly by the tech, including removing some insolation that was glued in. It was clear to me, as an engineer, that design for repair was not well considered. Furthermore, the assembly that could easily be replaced was not kept in stock. That seems like a failure for customer service.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LG Social Media

We apologize that you had such an experience. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to accommodate you.^James.

Sep 17, 2021
Logicalgal175
3 out of 5 stars review

Verified Purchase

Simple but functional

[This review was collected as part of a promotion.] I bought this fridge about 2 months ago after the compressor on my 3 year old Whirlpool went bad. I live alone in a 2 bedroom condo. I didn’t have the luxury of being able to shop around. This fridge is ok, no frills, no bells and whistles, and it is very narrow, but it is so far keeping the food cold. I had to order the ice maker separately and I am still waiting to receive that. The negatives with this fridge are 1.) no light in the freezer 2.) no deli drawer 3.) the control box in fridge seem to come down so low and in the way that it’s hard to fit bottles on the top shelf. But for the price of $700.00 I got a stainless steel fridge that fits into my kitchen space and works ok.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LGE Social Media

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane

Jul 17, 2023
MePa
1 out of 5 stars review

Verified Purchase

False promise and terrible service

[This review was collected as part of a promotion.] LG promised delivery in 2 days. So I purchased the fridge, but delivery came almost 10 days later. The people in charge of delivery had no clue when delivery would be made even till 2 hours before actual delivery. Messed up processes!!!

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LG SOCIAL MEDIA

We apologize for the delay in your refrigerator delivery. We understand the frustration this has caused. Please send us a private message on Facebook or Twitter at @LGUSSupport with your order details and contact information. We'll investigate the issue and work to improve our processes. ^Jayne

Jan 6, 2022
JustAJoy
4 out of 5 stars review

Verified Purchase

JUST THE RIGHT SIZE

[This review was collected as part of a promotion.] I bought this a few months ago when I moved into my new co-op. Ther size of the space for a refrigerator was very limited so I was happy to find this LG model that was just the right size. So far it has been great. It is quiet and makes the most of the available space.

Review from lg.com
Helpful?1QJF566W4K0H13865023214