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Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
4.2 out of 5 stars
stars
1,675 ratings1,653 reviews
  1. 5 stars63% (1,061)
  2. 4 stars19% (314)
  3. 3 stars6% (100)
  4. 2 stars3% (55)
  5. 1 star9% (145)

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Showing 21-30 of 1,653 reviews
Jun 16, 2024
Reviewer name: Angry customer
1 out of 5 stars
1 out of 5 stars review

Fridge will not cool freezer will

This fridge is horrible I've noticed online that it keeps breaking for many people it broke for me after 4 or 5 months the freezer works but the bottom stops working it stops cooling the propellers or the fans whatever it's called make grinding sounds around the last month of it working the light inside the fridge works and wherever you would just the temperature it's broken the first light doesn't work the rest of the lights are on it's weird shouldn't be doing that I would never buy this fridge again once my warranty runs out income tax time comes I'm not getting this brand anymore I'm trying to add a picture where the lights is not turned on properly on the temperature settings

Helpful?6XWQEFRR7UUF13865023214
reply from LG Digital Customer Care

Hi there. Thank you for reaching us. I'm so sorry to hear that your LG LTCS20020S fridge has been giving you trouble and has stopped cooling properly. It's concerning to hear that the freezer is still working, but the bottom compartment is not cooling properly. The grinding sounds you mentioned are also a cause for concern.I understand that it's frustrating and inconvenient to deal with a faulty product, especially when it's supposed to be reliable and efficient. I can imagine how disappointing it must be to see the lights on the temperature settings not working properly, including the first light being dark.I want to acknowledge your concerns and apologize for the issues you're experiencing with your fridge. I'm going to do my best to help you resolve this issue as quickly as possible. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

May 23, 2026
Reviewer name: Ken E
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Happy purchaser

Really like our new fridge . Very quiet and spacious , lots of room for everything

Review from lg.com/ca
Helpful?6XWQEFRR7UUF13865023214
reply from LG CareQ

We’re thrilled to hear you’re loving your new refrigerator and already enjoying the quiet performance and spacious interior. Having plenty of room to keep everything organized while maintaining a peaceful kitchen environment really does make a difference day to day! It’s always exciting to hear when a new appliance fits so seamlessly into a home, and we truly appreciate you taking the time to share your experience with us. Thank you again for choosing LG! Our LG CareQ Team is always here for you at 1-888-542-2623 or via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/

Mar 14, 2026
Reviewer name: Gumpy
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

LG 20 Cubic Foot Top Freezer Refrigerator

Nice looking fridge. Hope it works and performs well

Review from lg.com/ca
Helpful?6XWQEFRR7UUF13865023214
reply from LG CareQ

Thank you for sharing your thoughts! We’re glad you like the look of your LG fridge and hope it continues to meet your expectations in performance. If you ever need assistance or have questions about your fridge, our support team is always happy to help: 📞 1‑888‑542‑2623 • https://www.lg.com/ca_en/support/contact-us/

Aug 14, 2026
Reviewer name: Alan16
4 out of 5 stars
4 out of 5 stars review

Good Refrigerator

Very pleased with the performance of this refrigerator. Just a little disappointed that it doesn't have a light in the freezer.

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
reply from LG Digital Care Team

Hello there, Alan! Thanks for sharing your thoughts. Always great hearing your refrigerator is delivering the performance you were looking for. We’ll make sure your note about the freezer lighting gets passed along to our product team. #LifesGood ❤️ ‑Rich

Apr 13, 2021
Reviewer name: jmed
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very nice, and the price is right

[This review was collected as part of a promotion.] Needed a second fridge, looked around for the best option and price. This is the one that won in reviews and options/price. Since I own I LG already thought I would look at other brands, It can back down to this fridge. Working great, easy to change the way doors open right to left, left to right.

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
Jun 9, 2023
Reviewer name: LG_Crap
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Crap! Shelves Broke with light use. Junk!

I bought this little fridge to fit in an area in our kitchen. This is not our main fridge and is used for condiments and drinks. The top self plastic cracked with in 9 months and the door shelf that still had the plastic on it from when it was purchased just broke in half one day. Not even a year and a half old. My main fridge is a worldpool and is 15 years old and still works like new. I would never by another LG product again. I was also told they would be replacing it and it's been almost 2 months and haven't gotten anything. Calling back with case # just gets me the run around.

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
reply from Social Media

Hi there . Thanks for reaching out. Hopefully you were able to get the shelves of your fridge fixed. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly

Jun 19, 2021
Reviewer name: Diana MGB
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellent back up fridge!!

[This review was collected as part of a promotion.] When our basement fridge died, we bought this one. Great choice!! Plenty of room, dependable, and very quiet. We may be looking at an LG fridge to replace our older one in our kitchen! Very impressed!!

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
Jan 26, 2021
Reviewer name: dee321
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

great for a second fridge

[This review was collected as part of a promotion.] I needed more freezer space and bought a stand up freezer but I couldn't fill it so I bought this just for that reason and I love having it. I works great so far, no bells or whistles which I like that, just need it to keep food/drinks cold and it does. It's quiet and freezer holds quite a bit with large door shelves. just what I needed for a good price

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
Jan 23, 2022
Reviewer name: BJR22
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love my new LG ‘fridge!

[This review was collected as part of a promotion.] Very happy with my new LG stainless steel ‘fridge. Center handle is great—love that it has no handle sticking out. Plenty of room inside and freezer compartment is a good size. Missed the pullout drawer most of my past refrigerators had at first, but don’t even notice now. So far it’s a real winner! If something negative turns up I will update my review. Installers were great as usual. They were fast, knowledgeable, and polite.

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
Jan 22, 2022
Reviewer name: Petfriendly
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good choice for my needs

[This review was collected as part of a promotion.] As a senior citizen who doesn't cook much, I find this refrigerator meets my needs very well. It's easy to see the contents, it works efficiently, and I'm pleased with the purchase. The only reason I'm not giving it five stars is that the handle arrangement is a bit awkward.

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214