Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Lucid Hearing OTC Engage Behind-the-Ear Hearing Aids for
Lucid Hearing OTC Engage Behind-the-Ear Hearing Aids
Back to item details
3.5 out of 5 stars
stars
54 ratings43 reviews
  1. 5 stars41% (22)
  2. 4 stars20% (11)
  3. 3 stars13% (7)
  4. 2 stars2% (1)
  5. 1 star24% (13)

Member photos

Sort by |
Showing 21-30 of 43 reviews
Aug 16, 2025
Uphapoy customer
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Do not buy

Battery operated. First set died in 4 days. I returned them

Helpful?4OREQNIWTXZK13720100585
reply from Lucid Hearing

Thank you for sharing your experience with us. The average life of a hearing aid battery is typical for 5 to 7 days. However, this can be less if prescription in high, or if the patient's loss is severe to profound. The battery life will also be affected by the amount of streaming done throughout the day. I am sorry you did not have the best experience with our hearing aid and battery life. It is our goal to always be improving our products and ensure all of our members are happy. Thank you again for sharing.

Aug 11, 2025
Minnie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Simple set-up, comfortable to wear, works well, adjustable: a very helpful product

Review from walmart.com
Helpful?4OREQNIWTXZK13720100585
reply from Lucid Hearing

Thank you so much for sharing your feedback! We’re glad to hear that you found the set-up simple, the fit comfortable, and the adjustability helpful. It’s wonderful to know the Engage OTC hearing aids are working well for you. Should you need anything further, please feel free to contact our Customer Solutions Team at 1-800-785-6052. We truly appreciate you choosing Lucid Hearing!

Nov 11, 2022
Paulette
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Satisfied!

I can hear!

Helpful?4OREQNIWTXZK13720100585
reply from Supplier Response

THATS GREAT thank you we appreciate your feedback

Nov 16, 2023
Rusty
3 out of 5 stars
3 out of 5 stars review

Beware of extra cost to get the right size

The Engage BT streaming function worked very good for me on phone calls and streaming. it changed over from hearing aid to streaming audio automatically as needed. The receiver wires are too long, unfortunately. They include the measuring tool with the aids to check length. I needed a #1 wire length, but these come with only a #2. They want to charge an extra $150 per pair for the correct length wire I need, and said I need to go to Sam's club to purchase wires in person. I tested Lexie B1 at the same time. The noise reduction of B1 is better to me, but has no BT streaming like the Engage has. Lexie did ship me the shorter wires I need for free, with a much better fit now..

Helpful?4OREQNIWTXZK13720100585
reply from Lucid Hearing

Rusty, thank you for providing this comparison of your experience and your feedback. Your comments will help Lucid Hearing improve our Customer Solutions Team as well as the experience for all of our customers. If you have additional comments that you would like to share, please call 800-785-6052 and one of our specialists can pass them along to our development team!

Nov 11, 2023
Joseph
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I’m totally impressed with my new hearing aids! !

Easy to understand instructions!

Helpful?4OREQNIWTXZK13720100585
reply from Lucid Hearing

Joseph, we are glad that you found our instructions easy to follow! Thank you for taking the time to write a review!

Jul 28, 2023
John
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

I would like to have more volume. The instruments keep unpairing and to re-pair them you have to take them out, open and close the battery doors. It’s the only way to get the pairing to find them. Can be pretty aggravating!

Review from walmart.com
Helpful?4OREQNIWTXZK13720100585
Dec 29, 2023
anonymous
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

arthritis

these are great judging sound and comfort..But if you have arthritis in your hands the battery and having the extra microphone line on the earpiece makes it difficult to insert.

Review from walmart.com
Helpful?4OREQNIWTXZK13720100585
reply from Lucid Hearing

shauna, we are happy to hear that you have found the sound quality and physical attributes of the aids comfortable! If you are having difficulty, however, with the battery we would recommend trying the rechargeable aids!

Nov 2, 2023
ICanHearAgain
5 out of 5 stars
5 out of 5 stars review

Wonderful Hearing Aids at a great price!

I have moderate to severe hearing loss. I've been using these for a few weeks now and absolutely love them! I had no idea how many sounds I was missing. I now can enjoy hearing music, bird sounds, my cat's meows, and of course my spouse. :-) They are very discrete and the sound quality is nice and clear. The App to control them took a little getting used to, but now I really like the flexibility and customizable settings for the sound frequencies it provides. You're able to enhance the frequencies individually to your own liking. I highly recommend these hearing aids.

Helpful?4OREQNIWTXZK13720100585
reply from Lucid Hearing

ICanHearAgain, wow! We are so happy to hear about your success with the Engage hearing aids! We appreciate your feedback about the app and, if you have any questions about customizing sound further, please do not hesitate to contact our Customer Solutions Team at 800-785-6052. Thank you for taking the time to review our product!

Mar 31, 2025
Lucid
3 out of 5 stars
3 out of 5 stars review

The app is almost useless

I like how they sound and work, but the app is very buggy and unstable. As others have stated the app is the issue. They have a VERY short list of approved phones. I have Bluetooth that I use for streaming music etc... I almost never have issues. This app disconnects and will not reconnect without jumping through hoops like force stopping it over and over and over. I have restarted my phone, reinstalled the app etc. if you are like me and want the features offered by the app. This probably isn't the hearing aid company for you.

Helpful?4OREQNIWTXZK13720100585
reply from Lucid Hearing

Thank you for sharing your experience with us and taking the time to tell where we can improve. I am sorry to hear that our app is disconnecting and reconnecting the hearing aids. We will keep this in mind as we continue to update and perfect our new app releases and updates. Feel free to contact the Customer Solutions Team if you should have any troubleshooting needs, at 1-800-785-6052 Monday-Friday 8:00 am CST-5:00 pm CST.Thank you,Kathryn Benton H.I.S.Customer Solutions Team

Aug 1, 2023
Jeff
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Huh ?

The ear pieces don’t go large enough but otherwise they are really good

Helpful?4OREQNIWTXZK13720100585
reply from Lucid Hearing

Jeff, we are glad to hear that you feel the Engage hearing aids are really good! Our large double dome tips may work better. Please see the following link to look at them https://shop.lucidhearing.com/product/double-dome-high-power-comfort-ear-tips/.