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Customer reviews for Lucid Hearing OTC Engage Behind-the-Ear Hearing Aids for
Lucid Hearing OTC Engage Behind-the-Ear Hearing Aids
3.5 out of 5 stars
stars
54 ratings43 reviews
  1. 5 stars41% (22)
  2. 4 stars20% (11)
  3. 3 stars13% (7)
  4. 2 stars2% (1)
  5. 1 star24% (13)

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Showing 11-20 of 43 reviews
May 6, 2026
Anonymous
1 out of 5 stars
1 out of 5 stars review

Save money don’t buy

The lucid hearing aids may work for some but I’m $3,000 lighter and the hearing aids don’t work. Save your money and go to a reputable company I have fought for 2 years and they are currently in the jar sitting on a shelf. Between the squealing not coming on terrible back ground pick up. In crowds forget it. The cause my ears to ring I get headaches from them this has been a nightmare

Helpful?4OREQNIWTXZK13720100585
Dec 28, 2023
Pops
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Wish I'd got this several years earlier

Excellent clarity. I really like the phone app. The different settings allow use in a lot of different environments. Ease of use is really good. Just wish the batteries lasted longer.

Helpful?4OREQNIWTXZK13720100585
reply from Lucid Hearing

Pops, thank you for providing us this excellent feedback regarding our Engage hearing aids! To ensure that the batteries are lasting as long as possible, after removing the tab from the battery wait approximately 3 minutes and remember to open the battery door when the aids are not in use!

Apr 25, 2023
ro
5 out of 5 stars
5 out of 5 stars review

Great Quality and Value!

I bought these hearing aids for my brother after getting help at the Lucid Hearing Center in Sam's Club. They are very good quality and can be used with or without the phone app. My Mom tried them first. She had been fitted with very expensive Cros hearing aids. She could hear just fine out of these hearing aids including out of her ear that is near deaf. The booklet that comes with these hearing aids is excellent! It is also much better than the booklet that came with my Mom's very expensive hearing aids. Also, support is free at the Lucid hearing center. It costs us at least $150 to talk to my Mom's audiologist. I am excited to have my brother try them.

Helpful?4OREQNIWTXZK13720100585
reply from Lucid Hearing

thank you for your feedback we are excited to have your brother try us out he going to love them.

Feb 3, 2024
kensch888
1 out of 5 stars
1 out of 5 stars review

Poor life expectancy - Lucid says throwaway item

These hearing aids are only supported for 3 years. I bought my Lucid hearing aids in 2021 and had to have the right one repaired in 2022 doe $150. Then the left hearing aid failed in 2023, but was told Lucid could not repair it because they didn't have the parts. I asked if Lucid would discount a new pair because they couldn't repair mine and was told Lucid didn't discount for any reason. So a maximum of three years for over $2,000 is all you can expect from these aids.

Helpful?4OREQNIWTXZK13720100585
reply from Lucid Hearing

Thank you for taking the time to share your feedback. We are always working to provide top quality products and experience and want to support when that doesn’t happen. Please reach out to our Customer Solutions Team at 800-785-6052 so that we can work to correct this. Thank you for the opportunity to better serve you.

Nov 26, 2023
Fred
1 out of 5 stars
1 out of 5 stars review

Very poor

My wife has these and they will not hold a charge for all day use. The right one turns off and on when it wants to. We have taken them back to the store many times. The clerk was always gone during the warranty return period. Now they say sorry they are out of warranty. I would not recommend these to anyone. Go to a reputable dealer. The price will be about the same. The price shown doesn't included needed accessories.

Helpful?4OREQNIWTXZK13720100585
reply from Lucid Hearing

Fred, we are very sorry to hear about your wife's experience! The Engage hearing aids have a one-year warranty for repair and manufacturer defects. Please call our Customer Solutions Team at 800-785-6052 to discuss your experience and determine how we can assist you.

Dec 26, 2025
Anonymous
5 out of 5 stars
5 out of 5 stars review

Excellent Experience - Lucid Hearing at Sam's Club

I had a wonderful experience working with Jennifer Trainham, Hearing Instrument Specialist with Lucid Hearing at Sam's Club on Broad Street in Richmond, VA. From start to finish, Jennifer was professional, patient, and extremely knowledgeable. She took the time to explain every step of the process and made sure I felt comfortable and confident with the purchase of hearing aids for my 83-year old mother as a surprise Christmas gift. I was especially grateful for the affordable over-the-counter option, which made this purchase accessible and stress-free. The improvement in my mom's hearing — and her day-to-day quality of life — has been remarkable. I highly recommend Jennifer and Lucid Hearing to anyone considering hearing support. This was truly a positive, life-changing experience.

Helpful?4OREQNIWTXZK13720100585
reply from Lucid Hearing

Thank you so much for your wonderful 5-star review! We’re thrilled to hear you had a positive experience with us at Lucid Hearing. Our goal is to Help People Hear Better, and it is great that our team could meet your needs. If you ever have questions or need assistance, feel free to reach out to our Customer Solutions team at 1-800-785-6052. Thank you!

Aug 21, 2024
Roby
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Okay but has background noise

I can hear some better but there is a lot of background noise some voice tones are still difficult if you turn down to block static noise.

Helpful?4OREQNIWTXZK13720100585
reply from Lucid Hearing

We are committed to providing outstanding customer service and ensuring that our customers have the best experience. If you need any support regarding your aids, our Customer Solutions Team is here for you every step of the way! We can be reached at 800-785-6052 Monday - Saturday from 8am - 6pm CST. Thank you, Vanessa Trevino Sr. Manager of Customer Experience

Mar 24, 2024
WHS
1 out of 5 stars
1 out of 5 stars review

Terrible quality!

I bought these over-priced hearing aids 6 years ago. They were “sent off “ for repair 5-6 times each, still didn’t work. A second pair is even worse. My advise, try somewhere else. I wasted about $8500 and still got junk!

Helpful?4OREQNIWTXZK13720100585
reply from Lucid Hearing

Thank you for providing us with feedback regarding your experience with our devices. Your concerns are valid and we will use the information provided to improve the experience that others have.

Dec 16, 2023
Cinda
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Returning

I was relieved to try these aids out. I had a very hard time opening the battery compartment on one. I wasn't sure exactly where it was. I was afraid I'd break something. But I figured it had to be similar to my first set of hearing aids. The direction booklet was lacking in good directions. I don't know how a first time user could get them working am all. "Pair" it says, with no further direction on pairing. But I finally got them working. There was not great clear sound in either aid. I tried all fur of the programs. I'm returning them.

Review from walmart.com
Helpful?4OREQNIWTXZK13720100585
reply from Lucid Hearing

Cinda, thank you for telling us about your experience with our Engage hearing aids. Your feedback will be important to us as we revise our materials. If you are willing to try our products again, please call the Customer Solutions Team at 800-785-6052 and one of our representatives can help to increase the sound quality and your overall experience.

Nov 5, 2023
GothamExpat
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Absolutely delighted.

I am in tears. I can hear the patter of rain. I can hear the water bubbling in the teapot. I can hear my cat quietly scratching at the door. I literally had forgotten about those ambient sounds. I can listen to TV at a volume that doesn’t disturb anyone. I can clearly hear my family on video chat. After only an hour’s time adjusting I wasn’t even conscious of wearing them. I’ve had no problems with feedback, and I had these things in my ears and running in less than 10 minutes from opening the package. I wear glasses and they don’t interfere at all. The app took me longer to download, and figure out, End it doesn’t seem to want to pair without shutting, both the phone and the hearing aids off and then restarting. I’ll work on that, but the app doesn’t really seem to offer a lot of advantages over adjusting from the devices themselves. I was stunned to find out that I can stream the sound from for example, Spotify directly through the hearing aids. Things like the reliability of the units, battery life, how they will work in noisy situations etc. are yet to be determined, but so far these work every bit as good as the other ones I tried, which were literally 10 times the price.

Review from walmart.com
Helpful?4OREQNIWTXZK13720100585
reply from Lucid Hearing

WhatsThatYouSay, you have US in tears! We are happy for you that you are now hearing all those little ambient sounds that often times are taken for granted. The app has two features that are unavailable at the hearing aid level. The AudioEQ allows you to control the volume of the streaming, for example, Spotify, compared to the environment as well as the pitch. The LucidShape allows you to adjust, or shape, the way the aids sound, like an equalizer on a stereo. If you would like to learn more about those functions, call our Customer Solutions Team and a representative will be more than happy to guide you through those functions! Our number is 800-785-6052. Thank you for sharing your story!