Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane

Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We sincerely regret that your experience with us fell short of expectations. We want to thank you for giving us a chance to make things right. We have included a link to our LG Authorized Parts Dealer https://tinyurl.com/2p989c63. We hope to hear back from you for your next review to let us know how your experience with this issue has been handled. Please know that we're here to assist should you need further help at 800-243-0000, https://www.lg.com/us/support/help-library. ~Tanisha

Hello. Thank you for sharing your experience with your LG Washer. The issue with the washer lid hinges wearing out after just five months is definitely something that deserves a closer look. For reference, you can explore LG washer support and warranty coverage here: https://www.lg.com/us/support/products/washers. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this hinge durability issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

We appreciate the 5 star review! Glad to hear washer model WT7005CW has all the features and functionality that make it work for you and hopefully exceed your expectations! Don't forget to perform the tub clean cycles as often as recommended by the owner's manuall! Should you ever need support, don't hesitate to contact us via one of the following: https://www.lg.com/us/support/contact. Additionally, help is only a few clicks away on social media. ^Chris