We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy

Hi, Laura. Thank you for sharing your experience with your LG Washer (WT7005CW) model. We understand how important it is for the dispenser area to remain durable over time. Rust can develop when detergent residue and moisture sit in the compartment. A helpful step is to wipe down the dispenser tray after each wash and leave it slightly open between cycles to improve airflow, which helps reduce moisture buildup. You can find more guidance here: https://www.lg.com/us/support/help-library/lg-top-load-washer-cleaning-and-maintenance-guide--20152385368911. If you need further assistance with parts replacement or service support, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help you directly. ^Juvy

Hey there! We appreciate you bringing this to our attention. We aim to craft products that are long-lasting and high quality, so your feedback is greatly appreciated. We want you to be able to have a great experience with your LG washer for many years, because it should be the perfect partner in delivering clean, lint-free clothes. We recommend ensuring there's no paper, tissue, and/or other items left in the pockets and/or keeping the tub clean by rubbing the cycle once a month or as needed. You can find more tips and tricks here: https://shorturl.at/fWG5H. We're always here to assist with your unit. If you have questions or need assistance with anything, connect with us on social media @LGUSSupport. We're happy to help! ^Joslyn

Hi, Gary. Thank you for reaching out to us. We understand your concern about experiencing delays in receiving your LG Washer (WT7005CW) model, especially when the delivery dates continue to change. We strive to provide exceptional services and ensure a smooth and seamless experience. Shipping delays can sometimes occur due to various factors such as inventory, carrier schedules, or regional shipping issues. To assist you further, we recommend reaching out directly to Sam's Club customer service at 888-746-7726 to get a more accurate and immediate update on your order status. If you need any additional support, feel free to send us a private message on social media @LGUSSupport, and we’ll help track the shipment or guide you through the next steps.We appreciate your patience, and we’re here to ensure that you receive your washer as soon as possible. ^Juvy

We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki

Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We sincerely regret that your experience with us fell short of expectations. We want to thank you for giving us a chance to make things right. We have included a link to our LG Authorized Parts Dealer https://tinyurl.com/2p989c63. We hope to hear back from you for your next review to let us know how your experience with this issue has been handled. Please know that we're here to assist should you need further help at 800-243-0000, https://www.lg.com/us/support/help-library. ~Tanisha