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Customer reviews for Samsung Bespoke 23 cu. ft Counter Depth French Door Refrigerator for
Samsung Bespoke 23 cu. ft Counter Depth French Door Refrigerator
4.5 out of 5 stars
stars
176 ratings176 reviews
  1. 5 stars77% (135)
  2. 4 stars10% (18)
  3. 3 stars4% (7)
  4. 2 stars5% (8)
  5. 1 star5% (8)
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Showing 11-20 of 176 reviews
Aug 12, 2025
jtent
2 out of 5 stars review

Great for the 2 years it worked

There are so many things we really like about this fridge. We love the beverage center and the built in water pitcher for filtered water. We love that the 4th compartment can be used for fruits and vegetables since we don't need a large freezer but do need more refrigerator space. HOWEVER, the mini ice cube maker in our fridge never worked - it caused the freezer to ice over every time we turned it on, so we leave it off (not a big deal for us). Then, 2 1/2 years after purchase, there was ice buildup that blocked the refrigerator fan and caused the refrigerator section to stop cooling. Bottom line - it's a well thought out refrigerator with great features but HORRIBLE engineering.

Review from Samsung US
Helpful?69OR4WZ4NTPD13575672410
reply from Samsung Care

Hi Jtent, It sounds like you really appreciate many of the thoughtful features this fridge offers, especially the beverage center and the FlexZone compartment. Given the complexity of these systems, having a qualified technician come by for a thorough assessment would be the best step at this point to ensure everything is running smoothly and to help prevent any further interruptions. You can schedule an appointment by visiting the Samsung link below: Repair Services: https://www.samsung.com/us/support/service/ If you prefer to reach out and set an appointment that way, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1150355411 to help our team pull up your information. Leo

Aug 1, 2025
KenM
4 out of 5 stars review

Ice Everywhere!!!!

Bought this 4 door flex unit and have had nothing but issues with the ice maker. Constantly have to clean out lower drawer that gets ice all inside of it. It continually builds a wall of ice in the rear corner of the ice tray preventing any new ice from back filling what we use. We essentially have to yank the drawer out to shift any ice from the rear to the front and chop out any formed ice wall in the back. For such an expensive fridge, this ice maker is horrible!

Review from Samsung US
Helpful?69OR4WZ4NTPD13575672410
Jun 19, 2026
Lobeld
5 out of 5 stars review

Love the beverage center

Use the water dispenser and auto fill pitcher constantly, great feature!

Review from Samsung US
Helpful?69OR4WZ4NTPD13575672410
Aug 18, 2025
TSF3
1 out of 5 stars review

DO NOT BUY

DO NOT BUY. This poorly made fridge lasted 14 months. It has been an AWFUL experience with Samsung to get it replaced. You can’t get in touch with anyone and then you’re on hold for 30 mins when you do. I will never buy a Samsung appliance again.

Review from Samsung US
Helpful?69OR4WZ4NTPD13575672410
reply from Samsung Care

Greetings! It’s understandable to feel let down when something you rely on every day doesn’t hold up—especially so soon. We would love to speak with you directly to gather more information on what happened with your refrigerator and your experience with it, and determine the steps that can be taken to assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1150421556 to help our team pull up your information. Leo

May 23, 2026
Satisfied 100%
5 out of 5 stars review

Very nice design and very beautiful in the kitchen

I’m satisfied with the appliances Excellent products

Review from Samsung Canada
Helpful?69OR4WZ4NTPD13575672410
Feb 14, 2026
ger178
2 out of 5 stars review

Worst fridge we bought

Further to my review yesterday, this is the model number of our fridge RF2359011SR/AR.

Review from Samsung Canada
Helpful?69OR4WZ4NTPD13575672410
reply from SECA CS

Hello ger178, Thank you for providing us your model number. Please refer to your initial comment for information. Thank you, Samsung Customer Care

Aug 20, 2021
AshleyC91
5 out of 5 stars review

Best addition to my kitchen

[This review was collected as part of a promotion.] I’ve had my fridge for several weeks now and all I can say is that it’s perfect. We are in love with it. In all honesty at first i thought the freezer was gonna be small since we are a family of seven and I usually shop for everything at once. But everything fitted perfectly. Everyone’s favorite feature of the fridge is the drink station, my kids love that they can just open the door and get their drinks with out having to be looking for them on the fridge. Also let’s talk about the two types of ice it makes!! It’s just wow! I love that I can know when my kids leave the door open since it has a two minute alarm that rings if the door is left open. As a mother of small children I can tell you one of the best things of the fridge it’s that it is finger print resistant and very easy to clean. Definitely recommend!! I have not yet used the SmartThings app I did connect it but haven’t opened it since The installers left the ideal temperature on. I hope in the future I can change all my appliances to Samsung.

Review from The Insiders
Helpful?69OR4WZ4NTPD13575672410
reply from Samsung Care

Making our customers happy is our main priority. Thank you for being the best part of Samsung. ^Pat

Oct 28, 2024
flextothemax
4 out of 5 stars review

Great Flexibility

[This review was collected as part of a promotion.] I bought this a month ago and love the versatility of the flex and the beverage center. Only thing I would change is in the fridge would be to have a bit of a lower shelf that could hold taller bottles.

Review from Samsung US
Helpful?69OR4WZ4NTPD13575672410
Nov 10, 2024
AKgardener
5 out of 5 stars review

Love this Fridge!

I love this refrigerator. The top doors make it easy to organize your stuff so it is easy to get to. That, and the flexibility of the bottom frig/freezer, makes staging things for harvesting or the holidays much easier. I like the ice maker better than I thought I would. The only thing so far that drives me nuts is that the frig/freezer door pocket shelves are less than two standard soda cans deep. That was a missed opportunity.

Review from Samsung US
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Apr 4, 2023
Rich
5 out of 5 stars review

Great fridge

[This review was collected as part of a promotion.] The beverage center is great. I like that I can see what's in my freezer. Changing the panels is a fantastic feature. I checked every fridge at the stores. The 4 panel fridge was far superior than all the a other fridges.

Review from Samsung US
Helpful?69OR4WZ4NTPD13575672410