Hi Mark, Thank you for bringing this to our attention. We apologize for the inconvenience when the Samsung refrigerator almost flooded your home with new flooring, and I understand the importance of having a working water filter. You can purchase a water filter on this Samsung link: http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DA97-17376B.aspx We like to inquire further about your concern with your Samsung refrigerator. If you could please reach out to us directly on the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us You can provide this reference number 1144895029 and it will help our team pull up your information. Thank you for choosing Samsung and have a great day! ^Rainly