Good day, We understand the disappointment you have with the ice maker. Let's help you. When the ice maker isn't working properly, we recommend performing the troubleshooting steps given in the link below. Please select the corresponding topics related to your ice maker experience. There are hyperlinks and a YouTube video included for further help. Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149822639, to help our team pull up your information. Have a great day! ^Chrystel

Hi Deeann, That kind of experience can be incredibly frustrating—especially with a relatively new appliance. We would love to speak with you directly to gather more information about your experience and determine the steps that can be taken to assist with your refrigerator. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150295490 to help our team pull up your information. Leo

Hi Mark, Thank you for bringing this to our attention. We apologize for the inconvenience when the Samsung refrigerator almost flooded your home with new flooring, and I understand the importance of having a working water filter. You can purchase a water filter on this Samsung link: http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DA97-17376B.aspx We like to inquire further about your concern with your Samsung refrigerator. If you could please reach out to us directly on the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us You can provide this reference number 1144895029 and it will help our team pull up your information. Thank you for choosing Samsung and have a great day! ^Rainly