Customer reviews for Samsung Bespoke 23 cu. ft Counter Depth French Door Refrigerator forGood experience
Really like the way Samsung felt with the rebate. We had had the previous refrigerator for 4 1/2 years then two compressors went out in a couple of days. We purchased another Samsung and they refunded the full purchase price of the original refrigerator.
I loved the flex zone. I have a deep freezer so another freezer wasn't a big deal. Yes the ice maker froze up and that's a Samsung thing. We had them replace it with no problem, warranty covered it. My problem was the warranty service when we had a freon leak. It took daily calls and, I'm not kidding, 3 months without the fridge to finally get it fixed. BTW, 10 year warranty on the compressor system. Our fridge was warmer than our house. We were just lucky we had an extra fridge to put our stuff in while I dug my heels in and fought this battle. We got ours at Lowe's but it wasn't their fault that Samsung has the worst customer service when it comes to appliances. I do like their electronics, though. I did love the flex zone.
"Hello Brandy, thank you for sharing your feedback on your refrigerator, and we appreciate your note about the Flex Zone feature. <br /><br />We understand the concerns mentioned regarding the ice maker and the service timeline for the cooling issue, and we’re here to help provide support moving forward. <br /><br />Choosing the Bespoke 4 Door Flex and highlighting how the Flex Zone fits your routine means a lot. We value your perspective and the time you took to share it with the community.<br /> <br />Please keep this reference number for your records: 1152195014<br /><br />Thank you for choosing Samsung as your partner for a better home.<br /><br />Rachel<br />Samsung Care<br /><br /><br /><br />"
Worst fridge we bought
We bought same model of this Samsung 4 door flex fridge last 2017. After 3 years they replaced the ice maker. Then after 5 years some door shelves cracked under normal usage and now water is pooling ubder the deli and vegetables drawer. Not recommended.
Hello there, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport/ and choosing ‘Email General Support’ Thank you, Samsung Customer Care
Includes Famous Faulty Samsung Ice Maker
Bought this refrigerator a couple of years ago for the wide selection of swappable colors. Was sad to learn there are no longer unique colors such as yellow and green panels to purchase. In addition, as with all Samsung ice makers, the ice maker is junk. The tray cracked on from normal usage so water leaks and freezes the ice holder solid. You make think no issue, I will just order another tray. Unfortunately, as I am sure Samsung realizes, replacing their ice machines is an additional revenue stream. They do not sell just the ice tray and you have to replace the whole ice maker. This also demonstrates their commitment to the environment and well as their build quality.
We understand the dismay about the broken ice tray and with the panels, Jbeast. We suggest contacting us via the options below to speak with a live representative should you need further assistance replacing the ice tray and with the panel. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica
Defective cooling system ruined our food
This refrigerator failed at its most basic function: keeping food cold. From the day it was delivered, the cooling system was inadequate, and our food began spoiling almost immediately. We had to throw away a full refrigerator's worth of groceries because the unit simply could not maintain a safe temperature. For an appliance in this price range, a fundamental cooling failure right out of the box is unacceptable. We are still dealing with the fallout from this defective unit's replacement process almost a year later, which has only added to how disappointing this purchase turned out to be. I cannot recommend this refrigerator and would think twice before buying another Samsung appliance after this experience.
Hi Matt, We appreciate the time and thought you put into sharing your feedback. We'd welcome the chance to gain a better understanding of your experience. Please reach out to us through one of the support channels below and provide reference number (1152780823) for prompt assistance: Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) We hope to hear from you soon. Glaiza Samsung Care
Stay away!
I would not purchase this fridge. My icemakers both went out within a year, and at 3 1/2 years my whole fridge stopped working. I will have to pay for a service tech to come out and they said it might not be covered. Go with a different brand.
Hi dontbuy, We hear where you’re coming from, and this has been carefully considered. Moments like this are important as we continue reviewing how our products hold up in real homes. If you opt to proceed with service, we can reevaluate the situation and consider what may be the best way forward. You’re always welcome to connect with us through the options below when it’s convenient for you. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) When reaching out, please have your reference number (1152410337) available so we can assist you more efficiently. Samsung truly values your business and looks forward to supporting you. Glaiza Samsung Care
Think twice before buying Samsung appliances.
HORRIBLE fridge. Died after just two years. Do not buy this product. Samsung should not be in the appliance game and their warranty of 12 months sucks.
Christine, we are saddened by the condition of your refrigerator. We seek to engage in a direct dialogue with you to explore your general thoughts on this experience and resolve any additional concerns you might have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151834892 so our team can pull up your information when you message us. Have a great day. -John
Be very cautious!
Be very careful - Samsung knows there are issues with this product and the ice maker. Purchased and ice maker froze and poured water ruining hardwood floor. Owned for just over a year. Called Samsung and they claimed it’s not their issue. Had to file homeowners claim- and after reading online this is a well known issue. Confirmed by multiple repair companies who have worked on our fridge. This should be illegal- will not purchase Samsung again!!
We understand the frustration of dealing with a freezing ice maker, Rebecca. Let us help. If your ice maker freezes over, please refer to the latter part of the guide under the "Ice maker is frozen over" section for instructions on what to do. We also suggest checking the attached hyperlink about connecting the refrigerator to SmartThings. You can access the guide through the link below. The ice bucket is stuck or has a block of ice: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice Should you need further assistance, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1150328167 to help our team pull up your information when you message us. Thank you. -Angelica
Horrible Ice maker
Ice Maker literally broke off in my hand when I went to reset it! Samsung Care only warranties their repairs for 30 days! Ice maker was repaired once and had the same problem maybe 6 months later! Now it’s gonna cost upwards of $500! Cheaper to buy a new fridge of another brand!
We are here to assist you at any time, Mr. Mike. We would like to speak with you directly to offer support, review other available options, and address any concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150602497, to help our team locate your information when you message us. Have a great day. -John
Do not recommend
I’m confirming the other reviews talking about the ice maker going out. About 7 months after owning it, one of the section stopped freezing all together. Now 12 months into owning it the ice maker stopped making ice, the came out to fix and 3 days later the entire unite stopped working. Everything had to be thrown out.
Hello, We understand the dismay about what transpires with the refrigerator. You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica