Customer reviews for Samsung Bespoke 23 cu. ft Counter Depth French Door Refrigerator forMember photos
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Good experience
Really like the way Samsung felt with the rebate. We had had the previous refrigerator for 4 1/2 years then two compressors went out in a couple of days. We purchased another Samsung and they refunded the full purchase price of the original refrigerator.
Ice Everywhere!!!!
Bought this 4 door flex unit and have had nothing but issues with the ice maker. Constantly have to clean out lower drawer that gets ice all inside of it. It continually builds a wall of ice in the rear corner of the ice tray preventing any new ice from back filling what we use. We essentially have to yank the drawer out to shift any ice from the rear to the front and chop out any formed ice wall in the back. For such an expensive fridge, this ice maker is horrible!
I loved the flex zone. I have a deep freezer so another freezer wasn't a big deal. Yes the ice maker froze up and that's a Samsung thing. We had them replace it with no problem, warranty covered it. My problem was the warranty service when we had a freon leak. It took daily calls and, I'm not kidding, 3 months without the fridge to finally get it fixed. BTW, 10 year warranty on the compressor system. Our fridge was warmer than our house. We were just lucky we had an extra fridge to put our stuff in while I dug my heels in and fought this battle. We got ours at Lowe's but it wasn't their fault that Samsung has the worst customer service when it comes to appliances. I do like their electronics, though. I did love the flex zone.
"Hello Brandy, thank you for sharing your feedback on your refrigerator, and we appreciate your note about the Flex Zone feature. <br /><br />We understand the concerns mentioned regarding the ice maker and the service timeline for the cooling issue, and we’re here to help provide support moving forward. <br /><br />Choosing the Bespoke 4 Door Flex and highlighting how the Flex Zone fits your routine means a lot. We value your perspective and the time you took to share it with the community.<br /> <br />Please keep this reference number for your records: 1152195014<br /><br />Thank you for choosing Samsung as your partner for a better home.<br /><br />Rachel<br />Samsung Care<br /><br /><br /><br />"
Worst fridge we bought
We bought same model of this Samsung 4 door flex fridge last 2017. After 3 years they replaced the ice maker. Then after 5 years some door shelves cracked under normal usage and now water is pooling ubder the deli and vegetables drawer. Not recommended.
Hello there, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport/ and choosing ‘Email General Support’ Thank you, Samsung Customer Care
Ice maker issues along with everyone else
The ice maker stopped working after about 2 years. There are chips and craps in the ice tray and doors. It also dents easily. I have tried finding panels to replace them but they are either out of stock or one available when I need two.
Hi KRSG, We’re listening closely to what you shared and giving it thoughtful attention. Experiences over time matter, and this feedback helps guide how we support our products. Learning more will help us determine how best to support you from here. You’re welcome to contact us through any of the channels below at your convenience: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) When reaching out, please have your reference number (1152421224) available so we can assist you more efficiently. Samsung truly values your business and looks forward to supporting you. Glaiza Samsung Care
Includes Famous Faulty Samsung Ice Maker
Bought this refrigerator a couple of years ago for the wide selection of swappable colors. Was sad to learn there are no longer unique colors such as yellow and green panels to purchase. In addition, as with all Samsung ice makers, the ice maker is junk. The tray cracked on from normal usage so water leaks and freezes the ice holder solid. You make think no issue, I will just order another tray. Unfortunately, as I am sure Samsung realizes, replacing their ice machines is an additional revenue stream. They do not sell just the ice tray and you have to replace the whole ice maker. This also demonstrates their commitment to the environment and well as their build quality.
We understand the dismay about the broken ice tray and with the panels, Jbeast. We suggest contacting us via the options below to speak with a live representative should you need further assistance replacing the ice tray and with the panel. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica
Stay away!
I would not purchase this fridge. My icemakers both went out within a year, and at 3 1/2 years my whole fridge stopped working. I will have to pay for a service tech to come out and they said it might not be covered. Go with a different brand.
Hi dontbuy, We hear where you’re coming from, and this has been carefully considered. Moments like this are important as we continue reviewing how our products hold up in real homes. If you opt to proceed with service, we can reevaluate the situation and consider what may be the best way forward. You’re always welcome to connect with us through the options below when it’s convenient for you. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) When reaching out, please have your reference number (1152410337) available so we can assist you more efficiently. Samsung truly values your business and looks forward to supporting you. Glaiza Samsung Care
No Panels!!!
This refrigerator has been standing in my kitchen for almost 2 years without any panels. I have checked the website over and over looking for availability of the colored panels I was promised when I purchased it. Now I find out all the colors have been discontinued with the exception of a limited few. What a scam. So now I will be forced to choose white or stainless which I could have had in any frig on the market back then. It's unfortunate that Samsung has put so much money into marketing the Bespoke line and not into the actual product they sold.
Hi there, We are saddened that the availability of colors for your fridge's panel is limited. We would like to have a direct conversation with you to discuss your overall experience, explore other possibilities, and address any additional concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150815600, to help our team locate your information when you message us. Have a great day. -John
Think twice before buying Samsung appliances.
HORRIBLE fridge. Died after just two years. Do not buy this product. Samsung should not be in the appliance game and their warranty of 12 months sucks.
Christine, we are saddened by the condition of your refrigerator. We seek to engage in a direct dialogue with you to explore your general thoughts on this experience and resolve any additional concerns you might have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151834892 so our team can pull up your information when you message us. Have a great day. -John
Great at first but doesn't last
I loved this fridge when I bought it for all of the features. However, it died before it was four years old. We went 3 weeks without a fridge while Samsung sent the tech guy out to try and fix it 3 times to no avail. After 3 weeks without a fridge we had to go and buy a new fridge. Sadly, we wanted the features of this fridge but went with a non Samsung for reliability.
Hi, thank you for taking time out of your day to share your thoughts with us about your Samsung experience. We understand your frustration and we will share your feedback with the team. We appreciate you being a loyal Samsung customer.