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Customer reviews for Samsung Bespoke 23 cu. ft Counter Depth French Door Refrigerator for
Samsung Bespoke 23 cu. ft Counter Depth French Door Refrigerator
4.6 out of 5 stars
stars
360 ratings360 reviews
  1. 5 stars80% (287)
  2. 4 stars10% (36)
  3. 3 stars2% (7)
  4. 2 stars3% (11)
  5. 1 star5% (19)

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Showing 1-10 of 360 reviews
Jun 22, 2026
Reviewer name: Dansrm
5 out of 5 stars
5 out of 5 stars review

Awesome features and style

I totally love my new fridge, matches the new kitchen perfectly with the doors. Love the two doors for the freezer, where I do not have to dig to the bottom of the drawer to find what I want. The beverage center is the most used part of the fridge, easy access to drinks and water. Love ❤️ it

Review from Samsung Canada
Helpful?7BWKPWH31ECJ13575672410
Apr 15, 2026
Reviewer name: KRSG
2 out of 5 stars
2 out of 5 stars review

Ice maker issues along with everyone else

The ice maker stopped working after about 2 years. There are chips and craps in the ice tray and doors. It also dents easily. I have tried finding panels to replace them but they are either out of stock or one available when I need two.

Review from Samsung US
Helpful?7BWKPWH31ECJ13575672410
reply from Samsung

Hi KRSG, We’re listening closely to what you shared and giving it thoughtful attention. Experiences over time matter, and this feedback helps guide how we support our products. Learning more will help us determine how best to support you from here. You’re welcome to contact us through any of the channels below at your convenience: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) When reaching out, please have your reference number (1152421224) available so we can assist you more efficiently. Samsung truly values your business and looks forward to supporting you. Glaiza Samsung Care

Oct 3, 2026
Reviewer name: Happy
5 out of 5 stars
5 out of 5 stars review

Smooth front with no handels!

This Samsung refrigerator is great with no handles on the outside that stick out. No water or ice dispenser to collect dust. The four doors make it easy to get to what you need and adjust the temperature for specific areas with lots of storage. The large shelves are wide & deep to hold almost anything because the ice dispenser is below the fridge & the ice trays with 2 different types of cubes & a scoop is easer to use to prevent splashing from a dispenser that gets clogged. The pitcher is easy to get to in the half door & the water fill is tall enough for pitchers & Yeti's. You can also control the fridge settings with the phone in the Samsung SmartThings app. We love it.

Review from Samsung US
Helpful?7BWKPWH31ECJ13575672410
Aug 6, 2026
Reviewer name: Shelby
1 out of 5 stars
1 out of 5 stars review

Junk

We've had this refrigerator for a year, and the ice maker is an absolute disaster. It freezes up nonstop, refuses to make ice, and when it does manage to spit out a few cubes, pulling out the tray triggers a full‑blown ice avalanche because it can't even detect the tray is missing. For the price we paid, this is infuriating. I shouldn't have to buy a separate ice maker because this overpriced hunk of junk can't perform the one basic job it was designed to do. Total failure of a product.

Review from Samsung US
Helpful?7BWKPWH31ECJ13575672410
reply from Samsung

Your experience over time offers meaningful insight, Shelby, and we understand how the ice maker can play an important role in day-to-day use of your refrigerator. Here's a helpful support article offers some general information on ice maker operation: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice We value your business. Rachel Samsung Care

Jul 20, 2026
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Leaking ice maker

Just like many that have posted about this issue, the mini chunk ice maker leaks water into the ice holder and it freezes and becomes one solid chunk of frozen ice. I have not seen Samsung offer any type of solution for this and every time i call in, i am give the run around on the issue and the fix. Samsung what type of help can you offer for this issue. Its very common as you can read but i havee not seen where you have helped with a solution

Review from Samsung US
Helpful?7BWKPWH31ECJ13575672410
Jun 21, 2026
Reviewer name: Matt
1 out of 5 stars
1 out of 5 stars review

Defective cooling system ruined our food

This refrigerator failed at its most basic function: keeping food cold. From the day it was delivered, the cooling system was inadequate, and our food began spoiling almost immediately. We had to throw away a full refrigerator's worth of groceries because the unit simply could not maintain a safe temperature. For an appliance in this price range, a fundamental cooling failure right out of the box is unacceptable. We are still dealing with the fallout from this defective unit's replacement process almost a year later, which has only added to how disappointing this purchase turned out to be. I cannot recommend this refrigerator and would think twice before buying another Samsung appliance after this experience.

Review from Samsung US
Helpful?7BWKPWH31ECJ13575672410
reply from Samsung

Hi Matt, We appreciate the time and thought you put into sharing your feedback. We'd welcome the chance to gain a better understanding of your experience. Please reach out to us through one of the support channels below and provide reference number (1152780823) for prompt assistance: Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) We hope to hear from you soon. Glaiza Samsung Care

Dec 30, 2025
Reviewer name: Jbeast
2 out of 5 stars
2 out of 5 stars review

Includes Famous Faulty Samsung Ice Maker

Bought this refrigerator a couple of years ago for the wide selection of swappable colors. Was sad to learn there are no longer unique colors such as yellow and green panels to purchase. In addition, as with all Samsung ice makers, the ice maker is junk. The tray cracked on from normal usage so water leaks and freezes the ice holder solid. You make think no issue, I will just order another tray. Unfortunately, as I am sure Samsung realizes, replacing their ice machines is an additional revenue stream. They do not sell just the ice tray and you have to replace the whole ice maker. This also demonstrates their commitment to the environment and well as their build quality.

Review from Samsung US
Helpful?7BWKPWH31ECJ13575672410
reply from Samsung Care

We understand the dismay about the broken ice tray and with the panels, Jbeast. We suggest contacting us via the options below to speak with a live representative should you need further assistance replacing the ice tray and with the panel. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Jun 19, 2026
Reviewer name: Lobeld
5 out of 5 stars
5 out of 5 stars review

Love the beverage center

Use the water dispenser and auto fill pitcher constantly, great feature!

Review from Samsung US
Helpful?7BWKPWH31ECJ13575672410
May 23, 2026
Reviewer name: Satisfied 100%
5 out of 5 stars
5 out of 5 stars review

Very nice design and very beautiful in the kitchen

I'm satisfied with the appliances Excellent products

Review from Samsung Canada
Helpful?7BWKPWH31ECJ13575672410
Feb 14, 2026
Reviewer name: ger178
2 out of 5 stars
2 out of 5 stars review

Worst fridge we bought

We bought same model of this Samsung 4 door flex fridge last 2017. After 3 years they replaced the ice maker. Then after 5 years some door shelves cracked under normal usage and now water is pooling ubder the deli and vegetables drawer. Not recommended.

Review from Samsung Canada
Helpful?7BWKPWH31ECJ13575672410
reply from SECA CS

Hello there, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport/ and choosing ‘Email General Support’ Thank you, Samsung Customer Care