Customer reviews for Samsung Bespoke 23 cu. ft Counter Depth French Door Refrigerator forMember photos









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Door design
this is a counter depth fridge which, it implies it should not extend in front of the counter. as per manual, the required width of the opening for this fridge is 35 7/8. however, the doors require at least additional 6 inches of width due to the door/hinge design. therefore, the only way to open doors is to pull the fridge out of its space in front of the counter by about 6 inches. this is really contrary to the very idea of counter depth!!!!! i can only hope there will be sufficient feedback from customers for samsung to come up with alternative hinge design to allow existing door to open without requiring extra space.
Hello Felix G, Thank you for sharing your feedback. Your satisfaction is our main priority, and we are glad you are using Samsung Bespoke Counter Depth 4-Door Flex™ Refrigerator (23 cu. ft.) in White Glass (2021). We are saddened that you have issues with your Refrigerator, especially with the door design. The experience is not what we want for our valued clients. We understand how important home appliances make our life convenient and comfortable. We will surely notate this feedback for better products and services in the future. Let me share the specification sheet and the product manual to understand our product better. https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/pdfs/101121/RF23A9675_V8.pdf Product Manual, you may turn to page 16 for the installation guideline. https://downloadcenter.samsung.com/content/UM/202205/2022052 5154141895/RF9000A_DA68-04023H-04_EN_MES_CFR.pdf If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference number: Thank you for choosing Samsung. Have a great day. ^^Ross
Samsung Bespoke broke after 2 years
My samsung bespoke refrigerator broke only after 2 years of usage. Diagnosis says compressor kit and main board needs replacement. These are the heart of the refrigerator. I heard the compressor is in back order so no chance this will be fixed anytime soon. The inverter compressor is in 10 year warranty so I hope you give me the attention i need. This is so frustrating , I had so much hope on this ref.
Hi Yanadane, We understand your concerns about the compressor and main board of your refrigerator, and we are here to help. We recommend contacting our Samsung Parts Team at (800) 627-4368. They are available Monday through Friday from 9:00 AM to 6:30 PM EST to assist with the replacement of the compressor and circuit board for your unit. They can verify the compatibility and availability of the parts and accessories you want to order. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1150170136) when you message us so our team can retrieve your information. Thank you. -Kimberly
Love love love this fridge.
[This review was collected as part of a promotion.] We purchased this fridge to replace an LG fridge that died after only 4 years of use (and had problems for long before it completely died). I LOVE everything about this fridge and wish I’d gotten it a lot sooner. The only thing I’m at all sad about is the ice bites. Let me be clear, I definitely prefer the ice bites to any other refrigerator ice I’ve ever had, but in a lot of places it’s sort of implied they are like a nugget ice but they are not, just very small, and still quite hard, ice cubes. Overall very pleased though. And even though this is the same size as the fridge I am replacing it fits a lot more food. We chose to purchase the navy glass panels and it looks very nice. My husband installed the panels himself quickly and easily. We bought neon dry erase markers and use the front of the fridge as a white board for family communication.
Amazing product with Nice features
[This review was collected as part of a promotion.] Initially a little hesitant since this model had just come out, however after 6 months of usage I am very satisfied with the product and servers my purpose, able to use 1 of the bottom door as a freeze and the other one as a regular fridge.
Obsessed
[This review was collected as part of a promotion.] I am obsessed with my new fridge. We are completely renovating our kitchen, and this fridge came just in time. It looks so nice with our upgraded cabinetry as well as other appliances. But most of all, I love how organized it keeps me. The ability to customize the door panels as well as the four different compartments, make it one of my favorite refrigerators that I’ve had so far. All the food that I’ve put in it stays fresh. The beverage center is one of my favorites as well. I’ve gotten rid of my separate icemaker because now everything is incorporated into the fridge. I also love how much more space I have to not only store more items but also neatly organize them! I was able to get rid of second small fridge that we kept to store additional milk gallons or juice cartons etc. The refrigerator looks so sleek and modern but is super easy to maintain because the stainless steel is fingerprint resistant. That means my toddler isn’t constantly leaving prints on the bottom half of the fridge anymore. I love it so much.
Freezer door will open itself. Lovely.
We bought this about 10 months ago. It's nice. Looks great. Except. The freezer door will open as you open the refrigerator door. Or as you close it. Or if it feels like it. There are motion sensors in the sides of the doors, a nearby hand wave will do it. The freezer will stay open a half inch until your food defrosts or you come home and notice. My take on this is that refrigerators have been around for 100 years. The science of getting the doors to close should have been settled by now. Two service calls. The first recommended loading the door with heavy stuff so it stayed closed. Service tech said this was a known problem. The second replaced the door. Neither fix worked. Samsung is not exactly jumping through hoops to fix this, so I guess for the 10 years and one month that refrigerators last these days, we will have soft ice cream.
Hi David SW, It sounds frustrating to have the freezer door open unexpectedly when the fridge door is closed or opened. We would love to help with your experience. We have checked on the photo that you have provided over to us and it appears to be a Samsung side-by-side refrigerator and not this refrigerator model. To better assist you and determine what steps can be taken to help with your refrigerator model, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1147538172 to help our team pull up your information. Leo
Such a cool fridge!
[This review was collected as part of a promotion.] We've had this fridge for about 2 weeks now and we love it! It fits a lot of food and the freezer section is well designed so everything is easy to find. The beverage center is so convenient especially with 2 kids. I love the auto-fill pitcher. I've been putting tea leaves in the infuser to make cold brew tea. The kids' favorite part of the fridge is the small bites ice. I have to admit, it's pretty cute. The control panel on the inside is intuitive and easy to manage. The custom panels make a big statement in the kitchen. It's the 1st thing everyone notices. It's nice to know that we can switch out the panels to a different color later on if we want to. The flex zone area is really convenient for when we need more fridge space and less freezer space. Overall, I love this fridge!
Wow! This looks amazing! Thank you for sharing these images with us. ^Pat
Gorgeous, a pinnacle of design
[This review was collected as part of a promotion.] I love Samsung because they think about more than creating a quality product. They take the time to think about aesthetic. This fridge is absolutely beautiful and meshes so well with the design in my home. What I love about it is that I can change up the panels if I ever wanted a different theme in my kitchen. I enjoy the dual ice maker, with the wifi controls. I love that I get alerts on my TV and phone if I leave the fridge door ajar. It has been a splendid experience since receiving the Bespoke fridge. One of the most exciting appliances I've ever had the pleasure of owning. Setup was a breeze and the panels are really easy to install.
Sleek
[This review was collected as part of a promotion.] Love my sleek new Samsung Bespoke refrigerator. The beverage center and separate ice maker are wonderful. I love to use the water pitcher because I can put lemon in the infusion container. The water tastes so fresh and clean. This fridge is counter depth but does stick out past the counter so just be aware of that. I love the adjustable shelves and the flex space for more room if you need more refrigerator space. This fridge has a UV deodorizing filter to keep it smelling fresh. It has sound alerts if the door is left open too long. The beverage center is great because it has its own door so you don’t have to open the whole fridge to get to it and leaves the fridge looking sleek and seamless on the front. The stainless steel is a bit darker than most stainless and I do see some fingerprint smudges even though it’s resistant. I love the two doors for the freezer at the bottom. If you don’t like having to pull a drawer open and dig through everything like me, you will like this feature. All in all I am happy with this product. I’m hoping Samsung will stand behind their product if I have any issues in the future. Lastly, I love the smart app that allows me to monitor my refrigerator while I’m away. It gives me peace of mind knowing I can adjust the temperature and other various functions remotely.
Love the ice, hate the bins!
I love the new fridge. So sleek, roomy and easy to keep clean. My only negative is that the back of the ice buckets is low. When you scoop the ice it falls over the back and into the space below. Frustrating because everything else is so well thought out.













