Returning an item?
We're here for you.

We hope you love your purchase.
If it's not quite right, we want to help.

Our 100% Satisfaction Guarantee.

If you're a current member and not satisfied with a purchase made online or in club,
we're happy to issue a refund in most cases or replace it with a few exceptions.

If you're a current member and not satisfied with your membership,
we'll cancel your membership and refund the amount you paid in full.

3 easy ways to return a purchase.
OPTION 1

Bring it in.

Return your item to any Sam's Club location for an immediate refund.

Restrictions apply. See FAQs for details.
OPTION 2

Ship it back.

For online items only, go to Purchase History under My Account, then select "Return Item."Print the return label, attach to package and send.

Restrictions apply. See FAQs for details.
OPTION 3

Call us up.

Call 1.888.746.7726 with your order number.Our Member Services Associatewill be happy to help.

Return exceptions and limitations.
No Returns 14 Days 30 Days 90 Days
  • Gift cards and prepaid cards
  • Tickets
  • Custom-made products, like personalized gifts and photos
  • Purchases made through theSam’s Club Wholesale Trading Program
  • Prescriptions
  • Carrier-connected devices
  • Unlocked cell phones
  • Motorsport products
  • Commercial heavy equipment
  • Electronics
  • Major appliances

Sam's Club Satisfaction Guarantee Terms and Conditions

Frequently Asked Questions

Updated 04/20/2021
Can I return an item that I bought online to a club?

Most purchases made on SamsClub.com may be returned to any Sam’s Club location in the United States. If an item purchased online cannot be returned to a Sam’s Club location, it will be noted on the product page. Golf carts and vending machines are examples of items purchased online that cannot be returned to a local Sam’s Club.

Can I use the online returns process for an item that I bought in a club?

Unfortunately, SamsClub.com is unable to process returns for purchases made in a club.

How do I request a return through SamsClub.com?

To start a return through SamsClub.com, go to Purchase History under My Account, then select “Return Item.” Print the return label, attach to package and send.

Alternatively, you can call the Member Service Center at 1-888-746-7726, and we’ll be ready to assist you. Please have your membership number and order number available.

Will shipping and delivery charges be refunded?

Shipping and delivery charges will be refunded or credited only if the return is a result of an error by Sam’s Club or if the item was damaged during shipping.

What if I don't have a receipt?

We prefer your original receipt or printed order, but if that’s not available, we’ll do our best to process your return without it.

Do I need to return the packaging and everything that came with the product?

To obtain a full refund, you may be required to return the product with all product and order contents, including packaging (boxes, manuals, warranty cards, etc.), parts and accessories. This includes promotional gifts, gift cards or shopping cards provided with the purchase. There are some instances in which we may have to deny the refund in full or provide a partial refund if only part of the purchase is returned.

How will I receive my refund?

For items returned to a Sam’s Club location, you’ll receive credit or cash in the original form of payment or a Sam’s Club shopping card unless prohibited or restricted by law or regulations.

For items returned through SamsClub.com, you'll receive credit to the account that was charged at the time of purchase.

What is considered a bulk/volume purchase? Is it returnable?

A bulk/volume purchase is defined as a single order of ten (10) units or more of the same item within a 24-hour period; multiple orders of ten (10) units or more of the same item within a 24-hour period; orders of two or more units that exceed $10,000; or five-hundred (500) orders within a rolling twelve (12) month period. Bulk/volume purchases cannot be returned, except in the case of manufacturer defects or damage. All damages must be submitted with photos to samsbulk@SamsClub.com within 72 hours after delivery for online purchases. Sam’s Club members who request online orders to ship to a third-party facility or to a freight forwarder are responsible for auditing and ensuring their orders arrive complete and free of damage.