We appreciate you sharing your honest feedback with us. We're sorry to hear that the new Glaz'd Chicken & Veggies flavor didn't meet their expectations. We understand this was disappointing enough to impact your rating, and feedback like yours helps us better understand what cats prefer. We'd welcome the opportunity to learn more. Please reach out to us at https://www.purina.com/contact-us. – The Friskies Team

We’re sorry to hear this has been so frustrating, especially when your cats rely on pâté and now won’t eat part of the pack. That can definitely feel like a waste. Friskies variety packs are designed to offer a mix of textures and flavors, but it’s clear the Glaz’d & Infuz’d option isn’t a good fit for your cats. The team would like to learn more about their preferences and help you find the perfect food for them. When you have a moment, please contact us by following this link: https://www.purina.com/contact-us/. - The Friskies Team

We’re sorry to hear your cat isn’t enjoying the Friskies Glaz’d & Infuz’d With Gravy Glaz’d Chicken Wet Cat Food. Cats can be sensitive to changes in their diet, so they might be reluctant to eat the new formula. The quality of our products and consumers' satisfaction with their cats are our priorities. We'd like to offer our help and learn more about your experience. Please send us a message at www.purina.com/contact-us. We look forward to assisting you. – The Friskies Team

We're sorry to hear that your cats did not enjoy the Glaz'd varieties included in the Purina Friskies Pate Wet Cat Food Variety Pack. We understand your disappointment, particularly if you chose this product expecting an all-pate assortment. Your feedback regarding texture and recipe preferences is important to us, and we'd like to learn more about your experience. Please contact us at https://www.purina.com/contact-us/ so we can assist you further. – The Friskies Team

We're sorry to hear that the Glaz’d and Infuz’d selections in the Purina Friskies Pate Wet Cat Food Variety Pack were not a good fit for your cats. We understand how disappointing this must be, especially when they had previously enjoyed the pâté varieties and then showed little interest in these recipes. We'd like to learn more about your and their experiences and help in any way we can. Please contact us at https://www.purina.com/contact-us/ whenever it's convenient. – The Friskies Team

Thank you for your feedback and for sharing your experience with us. We're sorry to hear that your elderly cats did not enjoy the Glaz'd and Infuz'd varieties included in the Purina Friskies Pate Wet Cat Food Variety Pack. We also regret to learn of your dissatisfaction with your recent interactions when contacting us, as this is not the level of service we strive to provide. We understand how frustrating it can be to purchase a variety pack expecting all pâté selections, only to be left with flavors and textures your cats won't eat. We'd like the opportunity to learn more about your experience and your cats' preferences so we can help. When you have a moment, please contact us by visiting: https://www.purina.com/contact-us/. – The Friskies Team