We're very sorry to learn about your experience. The situation you encountered is an unusual occurrence and certainly not typical of our product. We'd like to provide further help and better understand their experience. Please give us a call at 800-778-8864. We're available Monday through Friday from 8 a.m. to 6 p.m. and Saturday from 8 a.m. to 5 p.m. (CT). We look forward to speaking with you. - The Friskies Team

Thanks for the feedback as well as your support. For any other questions or concerns, don't hesitate to contact us by following this link: https://www.purina.com/contact-us, as we're here to help. - The Friskies Team

Thank you for sharing your feedback on our Friskies Glaz’d & Infuz’d With Gravy Glaz’d Wet Cat Food, and we're sorry to hear that your cats did not enjoy the recipe. The Glaz’d & Infuz’d line includes flavors like shrimp, crab, and chicken, and each recipe is formulated as a complete and balanced wet cat food made with super‑chunky morsels coated in a thick gravy glaze, with garden veggies. To learn more about these formulas, please visit here: https://www.purina.com/cats/shop/friskies-glazd-infuzd-with-gravy-12-count-chicken-crab-shrimp-wet-cat-food-variety-pack. We understand that every cat has their own texture and flavor preferences, and we appreciate you taking the time to let us know about your experience. We will share your experience with our team members. We want to offer our help and learn more about your cats' experience. Please call us directly at 800-778-8864. We're available Monday through Saturday from 8 a.m. to 6 p.m. (CST), or reach out to us at www.purina.com/contact-us. We look forward to speaking with you soon. – The Friskies Team

Thanks for sharing your experience with us. We're sorry to hear that you received the wrong Friskies recipe. We highly advise that you contact Sam's Club's customer support team at https://help.samsclub.com/?xid=ftr:help-center, as they are in the best position to assist you with shipping or substitution-related concerns. We truly value your support and invite you to contact us for any other questions or concerns through this link: https://www.purina.com/contact-us. - The Friskies Team

We're sorry to hear that your cats didn't like this variety pack and about their experience, we hope they're doing fine now. Please know that satisfying our consumers and ensuring the healthy lives of pets are always our highest priorities. We'd like to provide further help and better understand their experience. Please give us a call at 800-778-8864. We're available Monday through Friday from 8 a.m. to 6 p.m. and Saturday from 8 a.m. to 5 p.m. (CT). We look forward to speaking with you. - The Friskies Team

We're very sorry to hear about your cat’s experience with Friskies Glaz’d & Infuz’d With Gravy Glaz’d Chicken Wet Cat Food, and we hope they’re feeling better. Making safe, healthy, and nutritious food for other people’s pets, as well as our own, is a responsibility we take very seriously. The quality of our products and the health and safety of pets is always our top priority, and we would appreciate the opportunity to assist and learn more. Please give us a call at 800-778-8864. We're available Monday through Saturday from 8 a.m. to 6 p.m. CST, and we look forward to speaking with you. –The Friskies Team

We're sorry to hear that the Glaz'd & Infuz'd recipe wasn't a hit with your cats and we understand how frustrating it is when a longtime favorite changes and part of the variety pack goes uneaten. Cats can have strong preferences for certain textures, and it sounds like your cats prefer the classic Friskies Paté recipes. Our team would like to learn more about their preferences and help you find the right recipe for them. When you have a moment, please contact us by following this link:https://www.purina.com/contact-us. - The Friskies Team

We're very sorry to learn that you received Purina Friskies Pate Wet Cat Food Variety Pack with Glaz’d and Infuz’d and Friskies Pate in this condition. The situation you encountered is an unusual occurrence and certainly not typical of our product. Please know that satisfying our consumers and ensuring the healthy lives of pets are always our highest priorities. We want to learn more information and offer our help, as we're happy to assist. Please get in contact with us by following this link: https://www.purina.com/contact-us. -The Friskies Team

We’re sorry to hear this has been so frustrating, especially when your cats rely on pâté and now won’t eat part of the pack. That can definitely feel like a waste. Friskies variety packs are designed to offer a mix of textures and flavors, but it’s clear the Glaz’d & Infuz’d option isn’t a good fit for your cats. The team would like to learn more about their preferences and help you find the perfect food for them. When you have a moment, please contact us by following this link: https://www.purina.com/contact-us/. - The Friskies Team