We truly appreciate your feedback and continued support. If you have any additional questions or concerns, please don’t hesitate to reach out to us through our https://www.purina.com/contact-us. We’re always happy to help. — The Friskies Team

We're very sorry to learn about your experience. The situation you encountered is an unusual occurrence and certainly not typical of our product. We'd like to provide further help and better understand their experience. Please give us a call at 800-778-8864. We're available Monday through Friday from 8 a.m. to 6 p.m. and Saturday from 8 a.m. to 5 p.m. (CT). We look forward to speaking with you. - The Friskies Team

Thanks for the feedback as well as your support. For any other questions or concerns, don't hesitate to contact us by following this link: https://www.purina.com/contact-us, as we're here to help. - The Friskies Team

Thank you for sharing your feedback on our Friskies Glaz’d & Infuz’d With Gravy Glaz’d Wet Cat Food, and we're sorry to hear that your cats did not enjoy the recipe. The Glaz’d & Infuz’d line includes flavors like shrimp, crab, and chicken, and each recipe is formulated as a complete and balanced wet cat food made with super‑chunky morsels coated in a thick gravy glaze, with garden veggies. To learn more about these formulas, please visit here: https://www.purina.com/cats/shop/friskies-glazd-infuzd-with-gravy-12-count-chicken-crab-shrimp-wet-cat-food-variety-pack. We understand that every cat has their own texture and flavor preferences, and we appreciate you taking the time to let us know about your experience. We will share your experience with our team members. We want to offer our help and learn more about your cats' experience. Please call us directly at 800-778-8864. We're available Monday through Saturday from 8 a.m. to 6 p.m. (CST), or reach out to us at www.purina.com/contact-us. We look forward to speaking with you soon. – The Friskies Team

Thanks for sharing your experience with us. We're sorry to hear that you received the wrong Friskies recipe. We highly advise that you contact Sam's Club's customer support team at https://help.samsclub.com/?xid=ftr:help-center, as they are in the best position to assist you with shipping or substitution-related concerns. We truly value your support and invite you to contact us for any other questions or concerns through this link: https://www.purina.com/contact-us. - The Friskies Team

We're very sorry to learn that you received Purina Friskies Pate Wet Cat Food Variety Pack with Glaz’d and Infuz’d and Friskies Pate in this condition. The situation you encountered is an unusual occurrence and certainly not typical of our product. Please know that satisfying our consumers and ensuring the healthy lives of pets are always our highest priorities. We want to learn more information and offer our help, as we're happy to assist. Please get in contact with us by following this link: https://www.purina.com/contact-us. -The Friskies Team

We’re sorry to hear this has been so frustrating, especially when your cats rely on pâté and now won’t eat part of the pack. That can definitely feel like a waste. Friskies variety packs are designed to offer a mix of textures and flavors, but it’s clear the Glaz’d & Infuz’d option isn’t a good fit for your cats. The team would like to learn more about their preferences and help you find the perfect food for them. When you have a moment, please contact us by following this link: https://www.purina.com/contact-us/. - The Friskies Team

We’re sorry to hear your cat isn’t enjoying the new Friskies Glaz’d & Infuz’d With Gravy Glaz’d Chicken Wet Cat Food and had this experience. Cats can be sensitive to changes in their diet, so we recommend consumers introduce a new food over a period of 7 – 10 days. The first day, we recommend mixing 10 percent of the new food with 90 percent of the current food. This gradual process helps prevent issues such as refusal to eat, vomiting, or diarrhea that can occur with sudden diet changes. The quality, health, and safety of our consumers' cats are our priorities. We want to offer our help and learn more about their experience. Please call us directly at 800-778-8864. We're available Monday through Saturday from 8 a.m. to 6 p.m. (CST) or reach out to us at www.purina.com/contact-us. We look forward to speaking with you soon. – The Friskies Team

We’re sorry to hear your cats didn’t enjoy the new flavor in the collection. That can be really frustrating, especially when it’s part of a variety pack you rely on. Friskies variety packs are designed to offer different tastes and textures, but it’s clear this new addition wasn’t a hit with your cats. Please give us an opportunity to learn more about your cat’s tastes and help find a recipe they’ll enjoy is always welcome. Feel free to reach out through the following link: https://www.purina.com/contact-us. -The Friskies Team