[This review was collected as part of a promotion.] This pillow is firm and provides excellent support for the head and shoulders. It is not too hard or raised. Have had very good sleep since I have started using it. Definitely recommend it for good night sleep

[This review was collected as part of a promotion.] I absolutely love this pillow!! I never saw myself spending this kind of money on a pillow but when I injured my neck and going from doctor to doctor I figured what could it hurt. This was the best purchase I have ever made.

[This review was collected as part of a promotion.] I love how the pillow is adjustable! It's super easy to fluff and make how you want! If a bigger pillow isn't what you want, you can remove some of the foam to make it perfect! My neck and shoulders used to hurt when I woke up and now after sleeping on this pillow I wake up feeling great!

[This review was collected as part of a promotion.] I was skeptical about the "adjustable" comfort that was promised with this product. At first I couldn't use the pillow through a full night, but after I took out about a small square throw pillow' worth of filling I love this pillow. It was truly adjustable. Since the stuffing consists of small chucks of memory form you can move them around within the pillow and even adjust when you flip from your back to your side.

[This review was collected as part of a promotion.] I wanted so badly to love this pillow, but sadly after using it for 2 weeks and giving it every opportunity I had to stop using it. It's described as a soft pillow online but it is incredibly firm. I removed some stuffing to help but I would wake up every morning to all of the stuffing in the ends and none in the middle. I tried everything with this pillow and just couldn't make it work. I would have returned it if that was possible.

I'm a side sleeper and this pillow sounded perfect for the ability to customize how thick you wanted it to best work for you. Sadly, I've been really disappointed in this pillow as it's simply just way too flat and did not include nearly enough stuffing to make any sort of difference. I'll continue searching for a good side sleeper pillow as this one is certainly not the answer.

[This review was collected as part of a promotion.] The idea of an adjustable pillow is a cool concept but the execution leaves a lot to be desired. The pillow is "adjustable" because you can pull out the various stuffing materials to make it firmer or softer. What you don't realize when buying online though is that the stuffing is literally made up of shredded up, chunky material, which you can definitely feel when you lay down on the pillow. It's a fine balance between being comfortable and feeling like you're sleeping on foam childrens play blocks. Beyond that, the pillow needs more stuffing from the factory. As a side sleeper i sleep on the edge of the pillow so my head quite literally pushes the stuffing to the other side of the pillow, leaving the side I'm laying on flat and non-supportive. I also added the cooling element to these pillows and am very disappointed in it. It's noticeable for about the first 5 seconds and then quickly fades away. It's been years, I've bought all of tempur's pillows, and i still can't find one that doesn't give me neck pain over time or that actually stays cool while sleeping on it.

[This review was collected as part of a promotion.] I was expecting to have more of a memory foam experience and what I got was a memory of days gone by. It feels more like an old feather pillow than a new technology and I have not experienced the cooling as described.

[This review was collected as part of a promotion.] Poor quality. Took it to the store and gave it to the salesperson. Did not match my queen pillow he gave me. Was lumpy and had a horrible chemical odor. I called the help number. No one has called me back. Karen

[This review was collected as part of a promotion.] I have found this to be the best pillow I have ever used. It is perfect for any position as it just seems to adjust to however I use it. I love that it can scrunch up enough to make it comfortable for reading while supporting my neck and head while also being comfortable for sleeping. All in all, it's a great pillow which I highly recommend.