[This review was collected as part of a promotion.] i prefer a flat pillow and thought an adjustable type product would be a good fit for me. When the fill is removed, a flatter pillow doesn't offer great support, as the middle material gets pushed to the sides in the space opened up with less fill. I should have chosen the brand that offers a 60 day trial.

[This review was collected as part of a promotion.] The seam on the outside of the zipper of the outer cover (the washable one) tore completely open where the big tag is - which ripped the first wash. Its still a cover, but since the seam on the outsides of the zipper is broken, its just a regular open pillow case.

[This review was collected as part of a promotion.] I'm trying to find the right spinal alignment for my pillow when I sleep (I'm both a slide sleeper and back sleeper) and appreciate that I can adjust the fill continuously to help me find the right fit!

[This review was collected as part of a promotion.] Pillow bought recently and I've found it to be great as is. I haven't adjusted the pillow. Firm and supportive. I had needed a new pillow for some time and took a chance on this one and it has worked out well. No problems!

[This review was collected as part of a promotion.] I immediately realized that there was way too much material in the pillow for me and my head was like at unnatural angle to my body when it was on the pillow so I took some of the stuffing out and tried sleeping with it, and I found that I still had my head in unnatural position, and I actually got neck aches, and some numbing in my arm from my head being tweaked in a different position than it should be and then I removed some more filling and I still have not been able to find the sweet spot so I'm just giving up it's not at all what I thought it was gonna be like. SAd cuz it was pretty pricey

[This review was collected as part of a promotion.] I used the pillow as it came and did not adjust the filling. The pain I had in my neck disappeared after the first night. I actually forgot about the pain until I wrote this review. I usually tuck my arm underneath and I can feel the coolness of the pillow. I will never go back to other pillows. Totally worth the price!! Do your neck and back a favor and BUY THE PILLOW!

[This review was collected as part of a promotion.] I struggle with a pinched nerve in my neck and low back Pain. In the short time I have had with these pillows, the neck and back pain has subsided and I now sleep throughout the night. If you are considering any other brand, you'll regret not choosing these!

[This review was collected as part of a promotion.] Based on the product description I expected this pillow to be firmer/have more fiber fill. It's not as described and not worth the cost, even at the 2 for 1 price I paid. Wondering if I should have purchased a more expensive model to get what I was looking for.

[This review was collected as part of a promotion.] Comfortable, they mold to your head. They look a bit high but once you lay your head on them they adjust. I can reshape them in the morning. Not too firm or soft, just perfect. I use to have horrible neck pain, now I sleep soundly and wake up refreshed. They stay cool.

[This review was collected as part of a promotion.] Not a happy experience. After taking out some filling, it's hard and can't be fluffed up. It can never be washed, which is not good. I got two and never opened the other one. I tried this for weeks and it just gets more uncomfortable.