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Customer reviews for Tempur-Pedic TEMPUR-Cloud® Adjustable + Cooling Pillow - Queen for
Tempur-Pedic TEMPUR-Cloud® Adjustable + Cooling Pillow - Queen
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Showing 181-190 of 2,120 reviews
Aug 3, 2023
Neck Pain
1 out of 5 stars review

Verified Purchase

Uncomfortable Neck Pain

[This review was collected as part of a promotion.] I purchased the pillow with the thought that it would help me get more restful sleep, given the price and the advertised comfort. I could not have been more wrong. The pillow, while adjustable, does not keep its shape and has become extremely uncomfortable. When I reached back out to the brand to see if I could get an exchange for a different pillow, I was told no. So not I spent $90 on a pillow that I no longer use because it gives me neck pain.

Review from tempurpedic.com
Helpful?3O6TDOTODYBT19524874878
Dec 16, 2023
Susan
5 out of 5 stars review

Verified Purchase

This pillow is heavenly!

[This review was collected as part of a promotion.] Through my lifetime I've experienced 3 different mild to moderate whiplash injuries to my neck and worked 51 years as a Dental Hygienist. I love this pillow! It affords me many options, tummy, side, and back sleeping positions. I can mold it to suit my comfort needs. I am so happy I purchased it. My poor little neck is no longer challenged but is supported!

Review from tempurpedic.com
Helpful?3O6TDOTODYBT19524874878
Feb 3, 2023
Katie
5 out of 5 stars review

Verified Purchase

No More Neck Pain!

[This review was collected as part of a promotion.] I bought two of these pillows, one for me and one for my husband. I have had neck pain for a very long time and I kid you not, have not woken up with neck pain since I've had this pillow. And my husband loves his too. I will say, we did have to adjust ours and the filling inside of them is kind of a pain to get out. It is pieces of foam that like to stick to everything. Although it was a hassle to get out, once we did we were good to go! I am a stomach sleeper so I prefer flatter pillows and he likes his a little fluffier. It was nice that we could adjust each of ours the way we like them. I won't sleep with any other pillow now.

Review from tempurpedic.com
Helpful?3O6TDOTODYBT19524874878
May 25, 2023
Unhappy sleeper
1 out of 5 stars review

Verified Purchase

Dissatisfied and uncomfortable

I ordered two of these pillows. I was so excited to get them in. Because we had been looking for the best pillow to help with my neck pain. After being on the pillows for a couple of weeks my neck pain continue to get worse. The pillow did not support my neck and head area. I had to keep flipping the pillow over throughout the night because all the foam would go to the top of the pillow. So I called the company and no I didn't check the return policy. I should have, but I didn't. I was informed that you can't return the pillows unless there was a warranty problem. So disappointing and I will not be recommending these pillows to anyone else..

Review from tempurpedic.com
Helpful?3O6TDOTODYBT19524874878
Jul 15, 2022
Louie V
1 out of 5 stars review

Verified Purchase

Product Disappoints

I purchased these pillows based on the reviews and because I was having troubles sleeping. would wake up with a sore neck. These pillows are uncomfortable and have made my neck soreness worse. These pillows are good to sleep in between your legs but don't recommend.

Review from tempurpedic.com
Helpful?3O6TDOTODYBT19524874878
Feb 14, 2022
Grumpy Bear
4 out of 5 stars review

Verified Purchase

A nice pillow with one annoying issue:

[This review was collected as part of a promotion.] Like the mattress, these pillows have a strong odor that is annoying. I have let mine air out for two months before using. Now they are fine. Tempur needs to address this odor issue in their products. Otherwise I would have given it five stars.

Review from tempurpedic.com
Helpful?3O6TDOTODYBT19524874878
Oct 16, 2024
Wasted money
1 out of 5 stars review

Verified Purchase

Bad quality

[This review was collected as part of a promotion.] I purchased this pillow and within 30 days the internal components went flat leaving an indention. Upon contacting company they would not even warranty it or exchange it. Bad quality plus bad customer service

Review from tempurpedic.com
Helpful?3O6TDOTODYBT19524874878
Oct 18, 2023
Samy
2 out of 5 stars review

Verified Purchase

Not comfortable and you can not return it!

[This review was collected as part of a promotion.] DONT BUY THIS PILLOW!!!I had a bad experience here. Got a set of pillows and thought they were very uncomfortable. Then the other set arrived. I never opened the boxes, and was not able to return them!

Review from tempurpedic.com
Helpful?3O6TDOTODYBT19524874878
Oct 23, 2023
Expected better
2 out of 5 stars review

Verified Purchase

Disappointed

[This review was collected as part of a promotion.] The pillow is a bit flat for me when I lay on my side. That's OK. I bought one not really sized for me. However, the disappointing part is that after less than 3 months the pillow is breaking down in the middle where I rest my head. The firmness is just gone already. There is now a pocket my head settles into and that makes the size issue worse as my head sinks lower.

Review from tempurpedic.com
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Jan 31, 2022
Peaceful sleeper
5 out of 5 stars review

Verified Purchase

Fantastic pillow

[This review was collected as part of a promotion.] I love that the pillow can be used in any sleeping position and that it is adjustable since you can take out some of the stuffing. I personally haven't taken any stuffing out; it's perfect the way it is. I bought 2 pillows and gave one to my friend who recently had neck surgery. She was thrilled with the pillow! She said it was the only pillow that allowed her to sleep on her side.

Review from tempurpedic.com
Helpful?3O6TDOTODYBT19524874878