Purchased 2 TEMPUR-Cloud® Adjustable + Cooling Pillows with my new mattress and base. Love the mattress but hate the pillows. The pillows are like sleeping on sandbags. Unfortunately the pillows are not returnables I am stuck with them. I would advise not purchasing pillows from Tempur Pedic unless you have tried them first at a store. BIG mistake buying online without trying first. Lesson learned!

These pillows are nice and comfy but the tags are very thick and hard to cut off without damaging the stitching. My main gripe about them is there's no place to put all the stuffing if you want to reduce it. I used several gallon sized ziploc bags until I got it to the size I wanted. Since then I've loved sleeping on this pillow. It's supportive and soft but still malleable enough to adjust to your needs.

Great pillow! I have owned way too many pillows in my lifetime & have never been able to find the pillow that is just right until now. I decided to try the bogo, left one as is & took some filling out of the other. Slept night one with the full fill & it was a great. Night two was with the pillow that I had taken some fill out of so it was not as firm, which I found even better! It is nice to be able to adjust a pillow to how it works for you. Another plus is it is a cooler feeling pillow for a great price. It would be nice to have a king size option!

I needed pillows asap so I bought these. I tried a few versions in store so I thought these would be good but they're the most uncomfortable pillows ever. THESE ARE NOT RETURNABLE. I'm so upset I wasted money on these. I won't be purchasing pillows from here again.

I should give one star if possible. This pillow comes with strong chemical smell which doesn't go away for days. I can't sleep on a pillow which has strong smell since it worries me. I also feel nauseous after trying it for a few hours. I contacted customer support for the concerns and i was told their pillow is absolutely normal with smell. Bad experience.

I bought this pillow thinking that it would be adjustable to the level of firmness and fill that I want. Unfortunately this is absulotley untrue. No matter how much fill i remove it stays the same because the fill interlocks into a brick. It doesn't matter how much I shake or fluff the filling becomes a solid surface with no give whatsoever. I am very mad at myself for spending so much on something that is not returnable. If you are looking for a very firm pillow this is for you. If you are looking for something adjustable look eslwhere and don't waste your money. Also the cooling cover is useless and does not keep the pillow any cooler than a regular cover but you will need something because the basic cover on the pillow is very thin.

I'm own two Tempur-pedic mattresses and almost a dozen pillows and I've always been extremely happy. This is not that. These are a cheap foam and buyer. Beware, they cannot be returned. I wrote to customer service for the first time ever to let them know how happy I was, and they simply offered me other pillows. I could buy an addition. Stay away.

My pillow is splitting at the seams. I have attempted via the online portal of Tempur Pedic to submit the information, and have not heard back. So now i have to do it a second time. In additon, i bought the item online, and they are asking for all this information to be added to a support claim, when they have every ounce of the information using the Order Number. Very frustraing customer support, when they claim they are #1. Hate to see what #2 is like.

[This review was collected as part of a promotion.] My favorite pillow by far! I sleep in a variety of ways throughout the night so this pillow is perfect for side, back or stomach sleeping. It is supportive no matter what position you decide to sleep as conforms around you. The foam is adjustable so I do not feel there is a need to remove or add filling, but it is know that you can if you feel you need to. I have been trying to find a pillow that is supportive but not firm for a while and this pillow is the one. The cover on this pillow is an added benefit as it is removable and machine washable.

This pillow is not great at all, the website description is nothing like the actual product because once you take the stuffing out, it makes a huge mess and there's nowhere to put the stuffing to refill at once. The memory foam goes down so the product and all just doesn't even make sense, and I had a terrible experience even receiving my pillow. They were not very helpful in the beginning and then once I finally received it and tried it out I had no idea that you weren't able to return or exchange, I was then told you had to click on an external link to be able to see that, which I think that you should have to click something to acknowledge that it's not refundable. I am usually a great customer of tempurpedic as all the other pillows in my house are from there, but now I am pregnant and needed a pillow for side sleeping and this one was recommended by the survey. I'm just overall dissatisfied with the whole tempurpedic experience this go around.