Product is very very firm with almost no give. The height of the pillow is extremely high which makes it difficult for side sleepers. It is adjustable but no container or bag is provided to hold the filling you pull out. Feels like they may have shredded obsolete mattresses to create them. More to follow on my comfort level now that I have removed some height. We will see if I keep this on my bed or move it to the guest room.

[This review was collected as part of a promotion.] This is by far the best pillow I have ever had. Every other pillow I have ever owned may have started out okay but soon was a nightmare for my neck. With this pillow I have only had sweet dreams. Thank you Temper-Pedic!!

[This review was collected as part of a promotion.] I was able to adjust the pillow to the stuffing fulness that was best for me. Since using this pillow I have been able to get the best night's sleep in years. I have spinal arthritis in my neck so to be able to sleep all night and wake up in the morning fully rested and without any neck pain is a miracle. I've tried dozens of pillows over the years and this one is the absolute best. Fantastic product.

[This review was collected as part of a promotion.] I ordered two of tempur-pedics memory foam pillows. They arrived very quickly! However, when I unboxed them the pillows had an awful smell. I tried to let them air dry for a few days, which didn't work. I ended up talking the zippered cover off and washing them.

No matter how many different amounts of the material I changed on the inside of the pillow, I continued to wake up with a stiff neck. I have had it for many weeks now and the same problem persists. Because I cannot return the pillow due to it's "personal nature," my wife and I have resorted to using them for decor/body pillows.

[This review was collected as part of a promotion.] My favorite pillow by far! I sleep in a variety of ways throughout the night so this pillow is perfect for side, back or stomach sleeping. It is supportive no matter what position you decide to sleep as conforms around you. The foam is adjustable so I do not feel there is a need to remove or add filling, but it is know that you can if you feel you need to. I have been trying to find a pillow that is supportive but not firm for a while and this pillow is the one. The cover on this pillow is an added benefit as it is removable and machine washable.

[This review was collected as part of a promotion.] Foam pillows (of any kind) can be whatever degree of soft and conforming, but they'll always be that same shape. This adjustable pillow is made out of foam shreds instead of a single molded shape, so if you want to punch it up into a shape to make it conform around your shoulder, if you're a side sleeper like me, it'll do it! It took about 2 weeks of me sleeping on for it to get really pliable and easy-to-shape. I decided I wanted a little less stuffing in it, so I pulled a couple handfuls out and it's been great. Since it's filled with shredded bits instead of being a single block, mine hasn't retained any more heat than an old conventional pillow would. The only downfall I've found is figuring out what to do with the stuffing I've pulled out, lol. A resealable plastic baggie did it for me. You could also stuff it into another pillow if you wanted that one firmer.

I thought this pillow would be great, but it's not. It's lumpy and doesn't seem to have the quality of most Tempur-Pedic products. After adjusting the fill to my liking and trying it out, I noticed that after a short time of laying in a certain position, my head and neck wouldn't feel at all supported. I repositioned it over and over again that night, but in the end, I had an awful sleep and woke with neck pain and a headache. What a disappointing waste of money.

I've used it for a few week and not really satisfied. It's supposed to be cooling but in fact it's hotter than all my other pillows. I've bought tempur pedic pillows in the past at stores and this is by far the least favorite. One of them is very lumpy and unusable. I'll give it another month and hopes it gets broken in, but if it doesn't get more comfortable and cooler, I'll probably just throw them away. This is my first negative review for a product. I typically don't say anything if it's negative but as much as these pillows cost I don't want someone else to have high expectations with the same end results.

I bought the Cloud Pillow and was looking forward to a true Tempupedic experience, but the pillow absolutely kills my neck. I've suffered from neck and back pain all my life and have searched high and low for the perfect pillow. This isn't it. However, The pillow is "lumpy", but I've just removed some of the stuffing and am hoping for a better result. Stay tuned.