Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Tempur-Pedic TEMPUR-Cloud® Adjustable + Cooling Pillow - Queen for
Tempur-Pedic TEMPUR-Cloud® Adjustable + Cooling Pillow - Queen
3.7 out of 5 stars
stars
2,254 ratings2,254 reviews
  1. 5 stars48% (1,086)
  2. 4 stars15% (327)
  3. 3 stars11% (239)
  4. 2 stars9% (195)
  5. 1 star18% (407)
Sort by |
Showing 1,701-1,710 of 2,254 reviews
Dec 20, 2021
Reviewer name: Lauren
5 out of 5 stars
5 out of 5 stars review

Wow comfortable

I was debating which tempur pillow to buy because I'm very picky but I ultimately decided with this one because it was adjustable and I'm so glad I did. It's incredibly comfortable and much better quality than my other pillows. So happy with my purchase!

Review from tempurpedic.com
Helpful?3O6TDOTODYBT19524874878
Mar 4, 2024
Reviewer name: Heather
1 out of 5 stars
1 out of 5 stars review

Bad pillow and even worse customer service

This pillow is not great at all, the website description is nothing like the actual product because once you take the stuffing out, it makes a huge mess and there's nowhere to put the stuffing to refill at once. The memory foam goes down so the product and all just doesn't even make sense, and I had a terrible experience even receiving my pillow. They were not very helpful in the beginning and then once I finally received it and tried it out I had no idea that you weren't able to return or exchange, I was then told you had to click on an external link to be able to see that, which I think that you should have to click something to acknowledge that it's not refundable. I am usually a great customer of tempurpedic as all the other pillows in my house are from there, but now I am pregnant and needed a pillow for side sleeping and this one was recommended by the survey. I'm just overall dissatisfied with the whole tempurpedic experience this go around.

Review from tempurpedic.com
Helpful?3O6TDOTODYBT19524874878
Jun 27, 2023
Reviewer name: Not a Happy buyer
1 out of 5 stars
1 out of 5 stars review

Bumpy pillow

I have their other memory pillow and wanted something for side sleeper. This adjustable pillow is just shredded bits of memory foam. Though I knew this O did not know you would actually feel all the clumps. Feels like my pillowcase is just filled with clothes. That's how horrible it feels. I would love to return and get a different one but you can't return pillows. Wish I went with tuft and needle. They back their products with 100 day return no questions asked.

Review from tempurpedic.com
Helpful?3O6TDOTODYBT19524874878
Jul 2, 2024
Reviewer name: Back saver
5 out of 5 stars
5 out of 5 stars review

amazing

this isnt my first purchase I purchased the king cloud pillow many years ago and loved them then I purchased a king size bed half sterns and foster half tempurpedic called the Hepburn Lux,Words cant describe how this mattress saved my back was expensive but worth every penny an absolutly great mattress so i got the Tempur-cloud adjustable pillow king size without hesitation.this company knows how to care for the quality of sleep 100%.Thank you Tempur pedic for making class AAA products for the people out there who have put their bodies to the test Gerard Perna New Jersey

Review from tempurpedic.com
Helpful?3O6TDOTODYBT19524874878
Feb 16, 2024
Reviewer name: Dj
1 out of 5 stars
1 out of 5 stars review

Terribly uncomfortable

I cannot understand where the positive reviews are coming from. As a long time tempurpedic fan (13 years) I gave this pillow a try rather than the traditional ones. It's the worst pillow I've ever used. It does not keep its shape. When I wake in the morning all the filling is gathered up top and my neck is in terrible shape. I wish I could post a photo!

Review from tempurpedic.com
Helpful?3O6TDOTODYBT19524874878
Feb 20, 2024
Reviewer name: Bb
1 out of 5 stars
1 out of 5 stars review

Honesty is best

I am going to give you the most honest review on this entire website. Everyone's pillow preference is different. I personally like a soft or medium down pillow. Regardless, I wanted to try this. Tempur pedic sent me a pillow that looked like it went thru the dryer. I never used it one time and asked for a refund and they declined. Seriously, the pillow was warped, still I ordered another one and gave the other one to somebody and really truly it was an extremely uncomfortable pillow. I would not recommend this pillow to Anybody unless you're going to put it between your legs. Very poor quality of a pillow that's just a fact. And their customer service is very poor as well. 3/10 for pillow. 1/10 customer service.

Review from tempurpedic.com
Helpful?3O6TDOTODYBT19524874878
Nov 12, 2021
Reviewer name: Jonesacca
4 out of 5 stars
4 out of 5 stars review

Not my favorite pillow

[This review was collected as part of a promotion.] I have loved the Temperpedic pillow that came with our bed years ago and was hoping to replace it, but this is not 'my pillow'. I've tried to remove and add extra padding, but have not been able to find a sweet spot that satisfies me. After multiple nights waking up with an aching neck, I have given up on this pillow for now and gone back to my old one. Makes me sad.

Review from tempurpedic.com
Helpful?3O6TDOTODYBT19524874878
Jun 12, 2021
Reviewer name: jaynewayne
4 out of 5 stars
4 out of 5 stars review

New pillow worth a try

I love the fact that I can remove the filling and make the pillow fit my needs. However, transferring the filling to a pillow protector cover was a little bit of a mess and took some time to get the 'feel' right. But, I end up with 2 pillows instead of 1, which is a bargain. I am a stomach sleeper and it's hard to find a flat pillow. I like the fact that I can scrunch this one up and have the filling positioned to where I want it.

Review from tempurpedic.com
Helpful?3O6TDOTODYBT19524874878
Jan 14, 2023
Reviewer name: Sleeping and Waking up Better
5 out of 5 stars
5 out of 5 stars review

For all sleep positions

I was waking up sore every morning until I tried this pillow! I move to different positions in my sleep and this pillow accommodates them all. I didn't need to remove any of the filling. My only complaint is it is narrower than my king sized pillow case and my case is sliding around it. I just need to get a pillow case that hold it in.

Review from tempurpedic.com
Helpful?3O6TDOTODYBT19524874878
Jan 14, 2022
Reviewer name: pillow hurt
2 out of 5 stars
2 out of 5 stars review

Uncomfortable trash

The pillows look nothing like the picture here. The pillow is extremely uncomfortable. The contours are edge with the memory foam pieces in the pillow. The pillow ends up being too high in height and is not plush enough to compress with the weight of the head. All in all a terrible pillow. Even the pillow cover is cheap and rough. I would urge tempurpedic to take it off their shelves and even return peoples money. This is a terrible product.

Review from tempurpedic.com
Helpful?3O6TDOTODYBT19524874878