I tend to have a hard time to sleep with regular pillows since I'm a side sleeper so I decide to try the cloud adjustable pillow+ cooling support and so far my neck pain got even worse since there is no support for the neck . I was looking forward to more firm adjustable pillows and all I got was polyster pillow with low quality. Very disappointed!

Purchased 2 TEMPUR-Cloud® Adjustable + Cooling Pillows with my new mattress and base. Love the mattress but hate the pillows. The pillows are like sleeping on sandbags. Unfortunately the pillows are not returnables I am stuck with them. I would advise not purchasing pillows from Tempur Pedic unless you have tried them first at a store. BIG mistake buying online without trying first. Lesson learned!

We bought this pillow with high hopes, but instead got a gift of black mold. They wouldn't give us our money back, and said they could only give us another pillow. Customer service was great, the policy is trash. Don't buy this pillow. Or check for mold if you do.

For me this pillow is soft and supportive. It is not too hard and not too soft. I have gone through a lot of different pillows trying to find the right one and this one works for me. I sleep on my side and on my back and it is comfortable both ways. You can easily manipulate/fluff it to be comfortable for you. I left all the stuffing in mine, but my husband prefers a slimmer pillow so removed some of the stuffing. It is customizable so you can figure out what works best for you.

[This review was collected as part of a promotion.] The overall quality is there, but the cloud like feel isn't there. They say it is soft to firm, but I say it is definitely a firm and has a good amount of volume to it. We use them for lumbar support while sitting up in bed.

I ordered this pillow because needed a pillow that was comfortable and supported my neck at a neutral angle. I own a tempurpedic adjustable bed that I love so I figured that I would love the pillow as well. Well I don't. I went with medium soft because I don't like my pillows to be too soft. I tried it the first night and woke up with a sore neck. I tried to get the pillow exchanged for a softer one but unfortunately the tempurpedic guarantee does not extend to pillows. I was told that it takes 30 days to get used to the pillow . Raise your hand if you want to toss/turn and wake up with a soar neck for 30 days. I don't. Needless to say I am disappointed and would recommend getting pillows from a company with a better return/exchange policy.

Sorry, little bit long, but...I had some very severe neck pain. I say had because this pillow took my neck pain from severe to mild! The doctor recommended sleeping on my back, which as a side sleeper seemed impossible. Since this pillow is adjustable that made this easier to do for me. I was using a contour pillow - don't need that anymore! I loved the fact I could fluff it up to get the maximum fluffiness to sleep on my side! Paid extra for the cooling - for me totally worth it! I preferred to use the pillowcase provided to get the most cooling effect. I didn't need to use one of my pillowcases too - nice! Then to boot this was on sale! So good I bought pillows for my kids too! Phenomenal job, Temperpedic! Thanks for helping me out! I know not everyone might feel the same but I hope this review helps at least one person out!

[This review was collected as part of a promotion.] This is by far our favorite pillows in my house. The fact we can adjust the fluff for my little one when he wants a softer or firmer pillow is by far great. I highly recommend this for any parent or person who likes to alternate depending on the night. I use it my immediate family members went as far as purchasing their own and loving it. Definitely a 10/10!

I was so excited to order these pillows and when they arrived I was immediately disappointed. Cheap, lackluster, uncomfortable and non returnable. I even called to let them know I wanted to place an exchange order for different, better quality pillows and they said no. Don't waste your money on these pillows. Trust me. I have ones from Casper and they are SO much better.

The little pieces of the foam move inside too much after sleeping on it so the shape gets distorted and flattens too easily. It has to be constantly reshaped and re-fluffed. Not great neck support. The pillow runs a bit hot as well. Wish I could return as I got 2 of them and not happy with the shape and support. It's been less than a month and the pillow is already half the size it was and now flat.