The pillow seems to be of good quality but the firmness borders on being hard. I would order the next softness level if I had it to do over. Although, I will have to say, I haven't tried removing any of the filling yet. I will try that.

This pillow is a game changer!!! I use to wake up an adjust multiple times in the night and sleep on three pillows. I use only one pillow now and sleep in one position. Love our new pillows.

I switch between back and side sleeping and this pillow is so comfortable in both configurations. I got another for my boyfriend because he kept stealing my pillow.

My version of soft medium and hard apparently is expecting much softer. So I got a medium-soft and a medium and the medium is rock hard but the medium-soft has some solid give.

I have tried many pillows because of my neck and back pain, my honest opinion is that this is the best pillow I have bought. It helps me reduce the neck pain because of its interior material now I can sleep better.

My Tempur-Cloud adjustable cooling pillow ,for this old lady 76 years young, is perfect. It helps my neck and shoulders make it through a the night with less pain. I don't toss and turn as much and it's adjustable.. I like it very much..

I like the pillows but it takes a lot of adjusting to get the filling from flattening. If it was filled a little more it would be so much better. Also the outside is slippery so the pillowcase slides off. Otherwise with adjustments they are good.

This pillow is a game changer!!! I use to wake up an adjust multiple times in the night and sleep on three pillows. I use only one pillow now and sleep in one position. Love our new pillows.

great pillow, feels more like regular pillows than other memory foam pillows. Very conforming but doesn't just collapse. Also stays cool

The filling is so cheap it's not comfortable at all, company will win you over with its excellent marketing. Don't fall for it.