My main concern is being able to get ink. This is my second review and one person says if a color cartridge is out you can’t print even in black and white. My experience with the 20.00 dollar prepaid ink is it’s looking impossible to get; because they sent me a message saying how many pages I had printed and showing me a picture of my printer showing how low my black in was but when I went to the instant ink account I had set up they say they can’t supply my ink because the printer isn’t connected. I have my printer hooked up via a USB cord, which Sam’s Club had to supply since the printer didn’t come with one as advertised, and my laptop is connected to WiFi; they can see my printer, obviously, they just aren’t making good on the ink. In the message they sent telling me how many pages I had printed and the level of my ink, said I should consider upgrading from the prepaid 20.00 dollar or 4.99 for 4 months, to the 11.99 plan. When I went to the HP website, it says ink isn’t available for my model because it has been discontinued! And I constantly see people complaining about instantink app, and the customer service is terrible and if you have an issue over the weekend forget it, because they aren’t open on weekends!
And these people who are saying how quiet the printer is must be hard of hearing, because it can wake the dead. My whirlpool washer is quieter than this printer, and set up isn’t a snap because you have to go through a process to get the driver for the printer to work with you laptop or whatever you have! They aren’t being honest because it isn’t a snap, it’s a long set up process. You have to print a printer alignment page and put it face down on the scanner to let it go through that or you won’t get pages printed straight. It’s not a snap! And whoever said it prints good picture quality, I printed one from my laptop and it comes out blurry; now if you’re printing a colored card, it does ok, but it’s not all bright and shiny! Some of these reviews are not accurate! I used the double sided function and put two pages I had hand written on one side and placed them face up in the top feeder and selected two sided on the print screen and it done a great job at 600 dpi, note you can set it to 1200dpi, but 600 does good enough for me. If you’re doing a business document and want it darker, then you may want 1200dpi.
Like I said, my main concern is getting ink, but some of the reviews are not accurate. Picture quality is blurry, it’s very loud unless you are hard of hearing or maybe outside while it is printing inside lol, and set up is a long process of setting everything up! You’ll have to download drivers and align your printer and go through the hook up whether by USB cord or WiFi! And the small screen on the printer does not make it easy to navigate through it all. Nothing about it is a snap except how fast they take your money. Sam’s Club is the only ones who I have had great customer service experience with! HP Instantink is terrible and they are more concerned with you upgrading to a 11.99 plan than making good on the prepaid plan you paid for when you bought the printer!
Customer reviews for HP OfficeJet Pro 8028 All-in-One Wireless Printer - Instant Ink Ready for