Thank you for reaching out about the recent scent changes to Dawn. We value your trust in our dish soap and apologize that you’re not enjoying your current purchase. While there was a scent change for Dawn Ultra Original, the soap you’ve shared is our Dawn Platinum Fresh Rain, which used to be known as “Refreshing Rain”. Yes, there was a fragrance change for this dish soap, but it was in June 2022. Because of this, we're not sure which dish soap you're contacting us about. Whichever it is, please stop using it, as your safety is our priority. While our Safety Team assures us that all Dawn dish soaps can be used comfortably as directed, you may have a particular sensitivity to this version. Give us a call for more help with and to let us know how you’re feeling today. Try washing any surfaces that are keeping the scent with hot water and vinegar. If possible, soak it in this mixture, then rinse. We're here to help, and hope you'll give us an update by calling us any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 725-3296.

We're sorry you didn't get the same grease-cutting power you expected with Dawn Platinum, Sharlmy. Our products undergo many quality checks to ensure they get to you with the best results, so we're disappointed to hear this. Hard water, which contains a lot of dissolved minerals, is the number one cause of reduced effectiveness. If you live in a hard-water area, you may need to use more dishwashing liquid. Another cause of dishwashing liquid not cleaning effectively is the water temperature needing to be higher. Water should be 105 to 115°F (40.56 to 46.11°C). We'd love to hear more about your experience so we can make a complete report to our team and help you further. Please hang on to the product and call us at (800) 725-3296 Monday-Friday, 9 AM - 6 PM EST.

Thank you for sharing your feedback with us, Dan. We are sorry you didn't enjoy the smell of Refreshing Rain. We will be sure to pass this feedback on to the rest of our team. We had a formula change in February, but we wouldn't expect this to result from it. So we can learn more about your experience, please call us at (800) 725-3296 when you have a moment.