We are really sorry to hear you had this experience with our Dawn Platinum Dishwashing Liquid Dish Soap, Refreshing Rain. It must upsetting that spout was not efficient for you. We appreciate you providing us with this feedback, but this is definitely not the type of experience we want you to go through. Please use the preferred Rest/Angled Refill Method for the best and easiest refill experience. - Rest/Flat Refill Method: The consumer rests the EZ Refill cap onto the neck of the refill bottle while holding the bottle flat on the countertop. This method is easier than some and helps prevent spills but is not as effective as the angled method. - Cowboy Refill Method: The consumer pours the refill jug above the bottle without connecting the EZ Refill cap to the neck. This approach is more likely to cause spills. Please feel free to contact us at (800) 725-3296 so we can learn more about this situation and take care of you. Your satisfaction is highly important for us at Dawn.

Thanks for your feedback! Our new refill jugs have an angled pour spout for better control and faster refill. You can remove the liner inside the cap for a smoother pour. We would love to hear more about your experience and assist you further, so please call us at (800) 7253296.

Thanks for sharing your feedback about the new Dawn Platinum Fresh Rain bottle design. It comes with a redesigned cap that offers better control and faster refills without glugging. The cap has an angled pour spout that "docks" to the neck of the refill bottle for stability, designed mainly for refilling. We understand this may not work well with all soap dispensers, especially built-in pumps. We would love to hear more about your experience and assist you further, so please call us at (800) 725-3296.

Thanks for sharing your experience. Dawn Platinum Plus PowerSuds with Refreshing Rain scent comes in EZ Squeeze bottles designed for easy one hand dosing and no flip, no mess. The cap is meant to help you use every drop without waste, and if it is running down the side, it might help to squeeze gently and steadily. We would love to hear more about your experience and assist you further, so please call us at (800) 7253296.

Hello Tyler! Thank you for sharing your feedback regarding the new lid design. The EZ Refill cap was designed to offer better control and a faster refill experience by minimizing glugging and reducing mess.<br /><br />With this design, you can rest the EZ Refill cap onto the neck of the bottle at an angle, allowing for easier and more precise refilling.<br /><br />If you have any questions or would like to discuss this further, please feel free to contact us at (800) 725-3296. We’re here to help!