Hello! We’re sorry to hear about your frustration with the new Dawn refill jug cap. The redesigned spout aims to reduce pouring spills and make refilling easier, especially for large jugs. However, we understand it may feel different if you don’t have a compatible bottle or prefer the old design.<br /><br />We’d love to hear more about your experience. Please call us at (800) 725-3296 so we can assist you with any questions or concerns.

Hi Willis! We are sorry to hear that you found the Dawn Platinum Dishwashing Liquid Dish Soap in Refreshing Rain to have a weaker formula and that the spout is too open, making it difficult to pour! This is certainly not the cleaning power or convenient experience we want you to have, and we appreciate you bringing it to our attention. Please be assured that our products go through many quality checks to ensure they reach you and perform in perfect condition. Moreover, please know that we recently redesigned our refill jugs to address common comments we were hearing about awkward pouring, spilling, and the physical effort required to lift large-format jugs, and the new spout was specifically designed to make refilling existing bottles faster and easier, but we completely understand your disappointment if you do not currently have a bottle to refill or prefer the previous design. We would like to know more about your experience, particularly regarding the formula strength and the pouring issue. Please contact us at 1-800-725-3296, and our team will be more than happy to take your insights and assist you further. We wish you all the best!

We are really sorry to hear you had this experience with our Dawn Platinum Dishwashing Liquid Dish Soap, Refreshing Rain. It must upsetting that spout was not efficient for you. We appreciate you providing us with this feedback, but this is definitely not the type of experience we want you to go through. Please use the preferred Rest/Angled Refill Method for the best and easiest refill experience. - Rest/Flat Refill Method: The consumer rests the EZ Refill cap onto the neck of the refill bottle while holding the bottle flat on the countertop. This method is easier than some and helps prevent spills but is not as effective as the angled method. - Cowboy Refill Method: The consumer pours the refill jug above the bottle without connecting the EZ Refill cap to the neck. This approach is more likely to cause spills. Please feel free to contact us at (800) 725-3296 so we can learn more about this situation and take care of you. Your satisfaction is highly important for us at Dawn.

Thanks for your feedback! Our new refill jugs have an angled pour spout for better control and faster refill. You can remove the liner inside the cap for a smoother pour. We would love to hear more about your experience and assist you further, so please call us at (800) 7253296.

Thanks for sharing your feedback about the new Dawn Platinum Fresh Rain bottle design. It comes with a redesigned cap that offers better control and faster refills without glugging. The cap has an angled pour spout that &#34;docks&#34; to the neck of the refill bottle for stability, designed mainly for refilling. We understand this may not work well with all soap dispensers, especially built-in pumps. We would love to hear more about your experience and assist you further, so please call us at (800) 725-3296.