Hello Michelle !! Thank you so much for taking the time to express your concern about this situation. We understand how frustrating it can be when a product does not perform as expected or it has a different design as you expected like our Dawn Platinum Dishwashing. Please be assured that all our products undergo rigorous quality control processes before leaving our facilities. For that reason we would like to provide you the assistance that you deserve in this case for more direct and personalized assistance with this specific issue, we recommend contacting our Dawn Customer Support at t 1-800-725-3296. We will be more than glad to assist you on this matter. Have an amazing day!<br />

Hello Grace! We are so sorry to hear about your frustration with the new Dawn refill jugs. We recently redesigned our refill jugs to address common complaints we were hearing about awkward pouring, spilling, and the physical effort required to lift large-format jugs. The new spout was specifically designed to make refilling existing bottles faster and easier. However, we completely understand your disappointment if you do not currently have a bottle to refill or prefer the previous design. We would love to learn more about your experience. Please give us a call at 1-800-725-3296, where our team is ready and happy to help with any questions or concerns.

Hello Amanda. Thanks for taking the time to leave your review. We appreciate your input and rely on consumer feedback, just like yours, for future improvements. We’ll make sure the development team knows you prefer the old dispensing cap. If you have any questions, or if we can help you further, please give us a call at (800) 725-3296.

Hello! We truly appreciate you sharing such a detailed review, especially given your long-standing loyalty to Dawn, and we rely on feedback like yours to improve. Regarding the consistency, we are sorry you feel the need to use more product. This is one of our strongest formulas and was actually improved to be more concentrated, designed for consumers to use less when washing dishes. If you are experiencing issues where you feel you need more, we would certainly like to learn more about your experience to understand this better. We are also very sorry to hear about your frustration with the new spout on the refill jugs. We recently redesigned these to address common complaints about awkward pouring, spilling, and the effort required to lift large jugs. The new spout was specifically designed to make refilling existing bottles faster and easier. However, we completely understand your disappointment if you do not currently have a bottle to refill or prefer the previous design, and your concern about inadvertently using more detergent. We would love to learn more about your specific experience and discuss these points further. Please give us a call at 1-800-725-3296, where our team is ready and happy to help with any questions or concerns you have.