We are sorry to hear about your experience with Dawn Platinum Dishwashing Liquid. Extreme temperatures can sometimes make the dishwashing liquid appear thin or watery, but this is not permanent. Once the product returns to room temperature, it should go back to its normal consistency and still be safe and effective for washing dishes. If the product remains thin or watery at room temperature, we would be happy to send a high-value coupon to make up for this. Our products undergo rigorous quality checks, and your feedback is important to our Quality Assurance Team. We would love to hear more about your experience and assist you further, so please call us at (800) 725-3296.

We sorry to hear the scent is not working well for you. Dawn Platinum Refreshing Rain is known for its great scent, but sometimes fragrance preferences vary. Make sure to rinse dishes thoroughly to help reduce any lingering smell. If you continue to have concerns, you might want to try another Dawn scent or Dawn Free and Clear with no dye and really light scent. We would love to hear more about your experience and assist you further, so please call us at (800) 7253296.

Hi Ronnie. We are so glad to hear you absolutely love Dawn dish soap and consider it the best. We appreciate your long-standing loyalty. However, we are very sorry to learn that you hate the new lid on the Dawn Platinum 90 oz bottle. We completely understand your frustration with the larger opening, especially when you are used to dispensing directly from under the sink, and the risk of getting too much product at once. It sounds like a significant inconvenience to your routine. Your detailed feedback about how this new lid impacts your usage is incredibly valuable, and we will be sure to pass your comments directly to our packaging and product development teams. We appreciate you taking the time to share this with us. If you would like to discuss this further or have any other suggestions, please feel free to call us at 1-800-725-3296.