Hi Bobaliou, we're sorry to hear about your experience and apologize for the frustration. The handle assembly should not come loose during normal operation, and we'd like the opportunity to learn more about what happened and see how we can help. Please contact our customer support team at support@aipower.com or 855-888-3598 with your model and serial number so we can review the issue and work toward a resolution. ~A-iPower Customer Support Team

Hi, Thank you for your review and feedback. We're glad to hear the mower was easy to set up and performed well for you. We apologize for the difficulty you've experienced obtaining a replacement blade and for any delay in communication. Please reach out to us directly at support@aipower.com or call us at 855-888-3598 Monday through Friday, 8:00 AM–5:00 PM CST. You can also use the chat feature on our website at www.aipower.com. Please have your mower model and serial number available, and we'll be happy to assist with identifying the correct replacement blade. We also appreciate your comments regarding the self-propelled speed and will share that feedback with our product team. ~A-iPower Customer Support Team

Hi Barry, thank you for your feedback and for choosing A-iPower. We’re glad to hear the mower was easy to set up, but we apologize for the inconvenience regarding the engine oil. The mower ships without oil and requires oil to be added before first use. If you contact our customer support team at 855-888-3598, we would be happy to help arrange oil for you. We also appreciate your note about the registration page and will continue working to improve the experience on our website. ~A-iPower Customer Support Team

Hi Whitney, thank you so much for your great review! We’re glad to hear the mower was easy to assemble and that the self-propelled drive and debris collection bag are making your yard work easier and more efficient. It’s great to know it’s delivering the power you need—we truly appreciate your support! ~A-iPower Customer Support Team

Hi Edward, Thank you for your detailed feedback—we’re sorry to hear the mower felt too fast and difficult to control, especially in tighter spaces. We understand how important comfort and maneuverability are, and your experience is valuable to us. While this model is designed for efficient cutting on a variety of yard types, we recognize it may not be the right fit for every user or terrain. We appreciate you taking the time to share your experience, as it helps us continue to improve. ~A-iPower Customer Support Team

Hi Claudia, we’re really sorry to hear about your experience—that’s definitely frustrating, especially with such a new mower. We’d be happy to help troubleshoot the self-propelled function with you, as sometimes it can be something simple. A few quick things to check: • Make sure the self-propel drive bar is fully engaged against the handle when in use • Check that the drive cable is not loose or disconnected near the handle or transmission area • Ensure the rear wheels are properly seated and not obstructed • Confirm the mower is on level ground when testing the drive system If you’d like additional help, our support team is happy to walk through this with you—feel free to call us at 855-888-3598, Monday–Friday, 8:00 AM–5:00 PM CST. ~A-iPower Customer Support Team

Hi Marcus, We're sorry to hear about your experience. We understand how frustrating it is to have the self-propelled feature stop working after only a few months of ownership. This is not the experience we want for our customers. We'd appreciate the opportunity to troubleshoot the issue and help get your mower back up and running. Please contact our Customer Support team at 855-888-3598 or support@aipower.com with your proof of purchase and contact information, and we'll be happy to assist. ~A-iPower Customer Support Team

Hi GC, We're sorry to hear about your experience and understand how disappointing it must be to have the self-propelled feature stop working after only a few uses. This is not the experience we want for our customers. We'd appreciate the opportunity to troubleshoot the issue and help get your mower back up and running. Please contact our Customer Support team at 855-888-3598 or support@aipower.com with your proof of purchase and contact information, and we'll be happy to assist. ~A-iPower Customer Support Team

Hi Scooter, thank you so much for your kind words and positive review! We’re glad to hear your mower arrived quickly and got right to work—especially with spring coming in early. It’s great to know it’s cutting and bagging like a champ! We truly appreciate your support and hope it continues to perform well for you. ~A-iPower Customer Support Team