Hi David, Thank you for taking the time to share your feedback. We're glad to hear your mower was easy to set up and started reliably right out of the box. We appreciate your comments regarding the missing owner's manual and the self-propelled speed, as customer feedback like yours helps us continue to improve our products. If you need a copy of the owner's manual or have any questions during ownership, please don't hesitate to contact our Customer Support team at 855-888-3598 or support@aipower.com. ~A-iPower Customer Support Team

Thank you for sharing your experience. We're sorry to hear you've had trouble with your mower, especially so early in ownership. The self-propelled belt should not repeatedly come off during normal operation. We'd appreciate the opportunity to help resolve this for you. Please contact our Customer Support Team at support@aipower.com or 855-888-3598 with your proof of purchase and the mower's serial number. We'll be happy to troubleshoot the issue and provide warranty assistance if needed. Thank you for bringing this to our attention, and we hope to restore your confidence in our product. ~A-iPower Customer Support Team

Thank you for your feedback. We are sorry to hear you experienced an issue with the self-propel function after the first use. That is certainly not the experience we want for our customers. Please contact our Customer Support team directly at support@aipower.com or 855-888-3598 so we can troubleshoot the issue and review possible warranty solutions with you. We would be happy to assist further.

Hi Bobaliou, we're sorry to hear about your experience and apologize for the frustration. The handle assembly should not come loose during normal operation, and we'd like the opportunity to learn more about what happened and see how we can help. Please contact our customer support team at support@aipower.com or 855-888-3598 with your model and serial number so we can review the issue and work toward a resolution. ~A-iPower Customer Support Team

Hi, Thank you for your review and feedback. We're glad to hear the mower was easy to set up and performed well for you. We apologize for the difficulty you've experienced obtaining a replacement blade and for any delay in communication. Please reach out to us directly at support@aipower.com or call us at 855-888-3598 Monday through Friday, 8:00 AM–5:00 PM CST. You can also use the chat feature on our website at www.aipower.com. Please have your mower model and serial number available, and we'll be happy to assist with identifying the correct replacement blade. We also appreciate your comments regarding the self-propelled speed and will share that feedback with our product team. ~A-iPower Customer Support Team

Hi Jamie, We're sorry to hear about your experience and understand your frustration, especially when you weren't able to use the mower as expected. We strive to provide products our customers can rely on, and we regret that we fell short in your case. We appreciate you taking the time to share your feedback, as it helps us continue to improve our products and customer experience. If you have any additional questions or would like to discuss your experience further, please don't hesitate to contact our Customer Support team at 855-888-3598 or support@aipower.com. ~A-iPower Customer Support Team

Hi Ron, We're very sorry to hear about your experience. This is certainly not the experience we want our customers to have, especially with a new mower. We'd like the opportunity to better understand what happened, including the drive belt concern and the fuel leakage you're describing, so we can determine the cause and help resolve it. Please contact our Customer Support team at 855-888-3598 or support@aipower.com with your proof of purchase and contact information. We appreciate your feedback and hope you'll give us the opportunity to make this right. ~A-iPower Customer Support Team

Hi Andrew, Thank you for your feedback. We're sorry to hear about your experience. A mower should not begin smoking or show signs of burning oil after only a few uses. We'd like the opportunity to learn more about what occurred and help troubleshoot or resolve the issue. Please contact our Customer Support team at support@a-ipower.com or 855-888-3598 so we can review the details and assist further. ~A-iPower Customer Support Team

Hi, thank you for sharing your feedback. We're sorry to hear you've experienced issues with both the self-propelled system and the mower shutting down during operation. This is not the experience we want for our customers. Please contact our Customer Support Team at support@aipower.com or 855-888-3598 so we can gather additional information and work with you toward a resolution. ~A-iPower Customer Support Team